GVAwood Opiniões 

27
•
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It's not a scam!! I'm based in London, UK and took a shot by ordering from this unknown company, but it really paid off. I was looking for a dupe of the Kave Home Onix tv stand and found GVAwood'... Ver mais

Classificada 1 em 5 estrelas

Awful shipping times. I was expecting 5-6 weeks, but it has already been past 6 weeks and my item is still in transit. Estimated to arrive in California in another two weeks and then god knows how lon... Ver mais

Classificada 1 em 5 estrelas

Waited six weeks but delivery never happened. Driver said it’s curbside. I live in a giant apartment building with hundreds of deliveries every day. Driver refused to take items off the palette. Doorm... Ver mais

Classificada 5 em 5 estrelas

Best customer service I've had in a long time. I was pleased with my table when it arrived, but unfortunately the top had been damaged in transit. I was worried, but a real person emailed me right bac... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Loja de mobília para quartos
  4. Loja de mobília para sala de estar
  5. Loja de mobiliário de escritório
  6. Loja de móveis infantis
  7. Loja de móveis para cozinha

Escrito pela empresa

ONLINE SOLID WOOD FURNITURE STORE 100% Solid Wood Furniture Brand Premium quality for a healthier home Affordable elegance 🌎 Worldwide delivery


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

27 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(27)

9 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Shoe cabinet arrived destroyed

I ordered a shoe cabinet with GVA. It arrived completely dented and warped. The drawers don’t fit into the structure anymore and the one that does won’t close. So disappointed. I have contacted the company, but have not received any response, yet.

3 de janeiro de 2025
Opinião espontânea
logótipo da GVAwood

Resposta da GVAwood

We take customer satisfaction seriously and always respond to all inquiries within 12 hours. However, after thoroughly searching our order database, we could not find any record of this reviewer purchasing from us.

Nevertheless, we’d like to address this situation for future customers.

✅ Less than 1% of our delivered orders ever arrive damaged due to mishandling by shipping carriers.
✅ This ultra-low damage rate is possible because we ship directly from the factory to your door, ensuring the furniture is fully assembled and meticulously packaged for maximum protection.
✅ Our furniture is made from 100% premium solid wood—no flimsy materials, no shortcuts, just high-quality craftsmanship built to last.
✅ If any item does arrive damaged, we always replace or retrieve it immediately—no exceptions.

As a U.S.-based company, all our customers are fully protected under U.S. consumer laws.

If you're looking for high-quality, real solid wood furniture, delivered directly to your home with top-tier packaging and craftsmanship, you've come to the right place.

We’re always here to help, and our thousands of satisfied customers can confirm the quality and service we stand by.

Classificada 5 em 5 estrelas

Amazing quality and value. Genuine site.

Very impressed with my purchase. Amazing quality and value for the money.
The website did look questionable, you can tell there are fake “international” reviews but after checking their Instagram account you can see they have a physical store too so I took a gamble.
Like a previous reviewer the lead time was about 100 days from order to delivery. Bear in mind it’s being made to order and sent from China so this is standard. There were no additional costs. Got constant updates of when it left the factory and then a UPS tracking once it was closer to the UK. I emailed at one point as I hadn’t heard anything but they came back straight away as there’s been delays at port.
Looked in UK originally and the same quality was 3X the price. Definitely worth the wait.

30 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant furniture, NOT a scam!

Excellent quality furniture, and not a scam as mentioned in other reviews. I was hesitant and deliberated on trusting the company for a few weeks. As someone else mentioned here on Trustpilot, they do feature many reviews from customers claiming to be from various countries around the world that all seem to feature photos with Chinese outlets and architecture. I'm not really sure why, as it wouldn't bother me to see reviews mostly from China for a Chinese company. Anyway, I ordered a large walnut bed frame and two walnut bedside tables to the UK and they're fab. Just as nice as the photos and really solid. It took 131 days to arrive at my door from placing the order, so be aware of that; the order has to be fabricated and then travel on a container ship around most of the world. Mine turned up in wooden-framed boxes for protection that I had to pry apart with a crowbar. The instructions are in Chinese but there are diagrams and the assembly was pretty simple. All in all, amazing furniture at a really good price.

19 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top quality walnut furniture

Have just read the previous review on GVA Wood from the person who left a one star rating even though they didn't actually buy anything from the company or even have any contact with them! I have bought from GVA Wood, buying two solid walnut bedside tables. The quality is superb and the price was a fraction of what I would have paid for the same item produced in the UK. Okay, so delivery lead time was about eight weeks, but I knew this to be the case before I bought. I also knew that the items were being made in China, but I've previously experienced the quality of Chinese workmanship in wooden furniture and so had no worries about further purchases. We are so pleased with our purchase we will probably go back to buy a walnut bed to match the tables.

15 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

i didn't buy anything, didn't think it was a legit business

i didn't buy anything because i was suspicious of this website. I looked at the reviews for a product and they're all fake: same phrases, odd use of punctuation, props in the photo are all chinese products (even though reviewers all have USA flags beside them, indicating where it was shipped to) indicating photos were all taken in China. Also the floor in a lot of the photos is the SAME FLOOR.

19 de abril de 2024
Opinião espontânea
logótipo da GVAwood

Resposta da GVAwood

We understand that online shopping requires trust, and we appreciate the opportunity to clarify any concerns.

We are a U.S.-based company specializing in 100% solid wood furniture. All our furniture is crafted from high-quality wood sourced from the USA and Europe and produced by the #1 home furniture factory in China, a manufacturer recognized for its excellence and awarded Forbes 2024 China’s Annual Value Consumer Enterprise.

Our company operates under U.S. consumer protection laws, ensuring that every purchase is safe and secure.

Regarding our product reviews, we encourage all customers to share real feedback, including verified U.S. buyers who receive their furniture directly from our distribution network.

If you ever have any questions about our products or need assistance, our team is always happy to help.

Classificada 1 em 5 estrelas

Buyers in the UK beware of incurring…

Buyers in the UK beware of incurring customs charges from this company, despite their website saying free worldwide delivery, including all fees, customs and taxes. They also promise free returns, but this is also not true. Their response to my complaint makes no sense whatsoever, I quote
“We do not have hidden fees. When paying, we add $50 for delivery to the United Kingdom because we cover customs duties.” You will get nowhere arguing with such logic!

27 de fevereiro de 2024
Opinião espontânea
logótipo da GVAwood

Resposta da GVAwood

We offer free worldwide delivery, including all taxes, duties, and customs fees, with no hidden charges. When placing an order on our website, all applicable costs are already included in the final price. Customers will never be asked to pay additional fees upon delivery.

Additionally, we provide free returns if an item arrives damaged (which occurs in less than 1% of cases). However, if a customer wishes to return an item due to a change of mind, they are responsible for covering the return shipping costs to our Miami office.

We are fully committed to transparency and customer satisfaction, and we encourage customers to reach out to our team for assistance with any concerns.

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