H2 Gear Opiniões 

766
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... Ver mais

Classificada 5 em 5 estrelas

I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... Ver mais

Classificada 5 em 5 estrelas

My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bicicletas

Informação fornecida por diversas fontes externas

H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

766 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,6

Todas as opiniões

(766)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great

Great, they had just what I wanted (cycling shoes) in the right size at the best price(£50 cheaper!) I could find, delivery was fast in 3 days, very clear tracking and communication. Will definitely use again! Thankyou

3 de março de 2021
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Resposta da H2 Gear

Hi Aimie, thanks for your review. Glad to hear you are pleased with your shoes!

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, great communication via email
Thank you H2 Gear

26 de fevereiro de 2021
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Resposta da H2 Gear

Thanks very much for your review.

Classificada 5 em 5 estrelas

really helpful

really helpful. especially Rob.

22 de fevereiro de 2021
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Resposta da H2 Gear

Thanks for your review! Look forward to helping out again in future.

Classificada 5 em 5 estrelas

Brilliant Service and very helpful

We initially dealt with a Giant dealer in Bristol who sadly did not have the model we had but put a lot of effort in to find on line the few shops that had the models we wanted.

We contacted Graham in H2 Gear in St Pauls who had both models and they packed them up and dispatched them imediately, arriving within two days. very efficient and very helpful

8 de fevereiro de 2021
Classificada 3 em 5 estrelas

No delivery info, and crushed part

Ordered a bike, it arrived fairly quickly, but I was sent no update on dispatch or shipping, so it’s arrival was a surprise.

Bike condition pretty good, but the front brake eyelet had been crushed (I assume in transport). I sourced a replacement online, but a bit annoying.

6 de fevereiro de 2021
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Resposta da H2 Gear

Hi Rusty, Thanks for your feedback on your bike order. We supply contact information to our courier DHL when we arrange delivery of your bike (mobile or email, with mobile preferred) so not sure why you didn't get any dispatch information in this case. If you can send a photo of the damaged part we would be happy to send a replacement FOC.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, very swift and professional.

4 de fevereiro de 2021
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Resposta da H2 Gear

Hi Pete,

Thanks for taking the time to leave a review. We really appreciate your feedback

Classificada 5 em 5 estrelas

Customer service was great

Customer service was great . The order arrived very swiftly and although I needed to return it (sizing was small) the communication was prompt, helpful and efficient.

4 de fevereiro de 2021
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Resposta da H2 Gear

Hi Andy,

Thanks for taking the time to leave a review. We really appreciate your feedback

Classificada 5 em 5 estrelas

Excellent

Excellent, fast service. Received emails updating me of when delivery would be made. Product arrived quickly and in great condition.

3 de fevereiro de 2021
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Resposta da H2 Gear

Thanks for taking the time to leave a review. We really appreciate your feedback

Classificada 5 em 5 estrelas

Unable to ship the tyres I ordered

Unable to ship the tyres I ordered, H2 Gear offered a higher spec tyres discounted to the price of the original order - which I was very happy to accept.

30 de janeiro de 2021
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Resposta da H2 Gear

Hi Len,

Thanks for taking the time to leave a review. We really appreciate your feedback

Classificada 5 em 5 estrelas

The bike arrived in 3 days..

The bike arrived in 3 days... which is amazing and much quicker than told👍. It was really well packed and protected and DHL didn’t even damage the box 👍 . Lovely bike and great communication is brilliant and appreciated these days... well done H2 Gear.

30 de janeiro de 2021
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Resposta da H2 Gear

Hi Darren,

Thanks for taking the time to leave a review. We really appreciate your feedback

Classificada 5 em 5 estrelas

Helpful over the phone

Helpful over the phone, easy to use website. Stock available.

27 de janeiro de 2021
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Resposta da H2 Gear

Hi Sam,

Thanks for taking the time to leave a review. We really appreciate your feedback

Classificada 5 em 5 estrelas

Thank you

Thank you. Great service

27 de janeiro de 2021
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Resposta da H2 Gear

Hi Nat,

Thanks for taking the time to leave a review. We really appreciate your feedback

Classificada 5 em 5 estrelas

Two gravel bikes delivered in two days

My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in just 48 hours, everything just worked.

The bikes - a Giant Revolt Advanced Pro 0 and Liv Devote Advanced - were PDId brilliantly by the workshop team and wrapped very carefully for shipping. They even answered my daft question on the phone sensitively!

I would have no hesitation ordering a bike or component from them again. Thank you Giant St Pauls London.

25 de janeiro de 2021
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Resposta da H2 Gear

Hi Andrew, thanks for taking the time to leave a review. We really appreciate your feedback and we hope that you enjoy your new bikes!

Classificada 5 em 5 estrelas

Great price

Great price. Fantastic service and delivery.

24 de janeiro de 2021
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Resposta da H2 Gear

Thanks for your feedback. Glad to be of service!

Classificada 5 em 5 estrelas

Fast delivery, and well set up on arrival

This ladies bike was ordered on Monday and arrived in Norwich on Thursday.
Well packed and set up ready to assemble and cycle off. No problem as i have plenty of tools but an allen key and simple spanner would help a beginner if they bought it.
The Liv bike rides well and my daughter is delighted with it.

22 de janeiro de 2021
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Resposta da H2 Gear

Hi, thanks for taking the time to leave us your review. We have to balance the costs involved with sending each bike (including free delivery) but we appreciate the suggestion about basic tools and will pass this feedback on to our finance team. We hope your daughter continues to enjoy her bike!

Classificada 5 em 5 estrelas

Ordered a giant fastroad on monday…

Ordered a giant fastroad on monday night, it arrived by Wednesday extremely well packaged. Super fast efficient service. I rang on Tuesday morning to check they had received my order and the lady on the phone was extremely helpful and being new to a road bike answered all my questions so helpful. Can't fault them In anyway 5 star service

21 de janeiro de 2021
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Resposta da H2 Gear

HI Mike,

Thanks for taking the time to leave a review. We really appreciate your feedback . Hope you enjoy the new Bike

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