I love the products but I was disappointed when DPD (their courier) messaged me to say the order would have to be picked up at my local post office. Not a problem I thought, but with three items that... Ver mais

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Leia as opiniões dos outros
My microwave developed a fault. Hadens/Sabichi replaced it immediately without any quibble whatsoever on receiving the faulty item. Can't speak any more highly of them. Their customer service is exemp... Ver mais
A empresa respondeu
I had a problem that the retailer would not sort out even with the majority of the paperwork required, Haden we’re only too happy to help and replies came within days and a resolution given in a matte... Ver mais
Haden are the best company I have every delt with for their after sales service. Replacing my Air Fryer promptly and efficiently, after it had developed a fault within the 2 year guarantee period. I... Ver mais
A empresa respondeu
Informações sobre a empresa
- Grossista de aparelhos electrónicos
- Loja de dispositivos electrónicos
- Grossista de equipamento electrónico
- Loja de artigos domésticos
- Grossista de electrodomésticos
Escrito pela empresa
Haden is a British home appliance brand rooted in design and innovation. Our collections span kettles, toasters, air fryers, microwaves, cookware, refrigeration, cooking and laundry appliances, all created to bring quality, style and everyday ease into the home. Customers value Haden for reliable performance, distinctive design and the reassurance of a brand that stands behind its products. We are committed to after-sales support and lasting satisfaction, with many of our home appliances endorsed by trusted industry schemes that give added confidence in every purchase. Available through UK retailers, independent stores, online marketplaces and our own website, Haden is present across every touchpoint where customers choose to shop.
Informações de contacto
5 Wadsworth Road, UB6 7JD, Perivale, Reino Unido
- 01909544 570
- info@haden.com
- haden.com
Respondeu a 96% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing experience with customer…
Amazing experience with customer service, very helpful all the time, I had a problem and they sort out very fast! thanks so much!

Resposta da Haden

Resposta da Haden
The haden jersey collection kettle and…
The haden jersey collection kettle and toaster are stunning , practical and look amazing in my kitchen. Also extremely practical and functional. Very happy with my purchase

Resposta da Haden
"BOY - THAT IS NOT GOOD"
IMMEDATELY "DRAWN TO"
PLANNED TO BUY THE MATCHING KETTLE
MY SON IS "AU/GE"🧠🌈
VERY DEMANDING
TO GET HIS APPROVAL IS
A SIGNIFICANT ACHIEVEMENT
GERMOPHOBIC
REQUIRES CLEAN
UNABLE TO CLEAN INSIDE TOASTER🤦♀️
RARELY USES THEM
AIR FRYER
MICROWAVE
OVEN
CAN BE CLEANED
I AM FIGHTING 2 CANCERS
"IN THE LAST CHANCE SALOON"
"TEST SUBJECT" FOR NEW TREATMENT
HOUSEBOUND
LITERALLY BARELY EAT
STOMACH CANCER
SUSTAINED BY "SPECIAL DRINKS"
YET WE ARE BOTH SUPER-IRRITATED
BARELY USED
BUT ANNOYS THE IN-FREQUENT USERS
"BOY -THAT IS NOT GOOD"😡
"BROWNING"
WE ALL WANT GOOD RESULTS
NOT OBSESSED LIKE NICK
I DO REQUIRE - "SATISFACTORY"
A TOASTER HAS SIMPLE REQUIREMENTS
NOT THE "SPACE SHUTTLE"
SOME MODELS ACHIEVE SUCCESS
ALL DESIGNERS CLAIM SUCCESS
MOST PURCHASES ARE "BUYING BLIND"
"CROSS FINGERS AND HOPE"
4 Slice Toaster with Wide Slots👍
Adjustable Browning for Perfect Toast
toast is always cooked to your liking👎
sleek look to your countertop
while delivering efficient performance
"LOOKS BETTER THAN IT PERFORMS"
Removable Crumb Tray for Easy Cleaning
CRUMB TRAY EASILY CLEANED
REMAINDER OF "INSIDE"
NOT "CLEANABLE"
NEVER SEEN ONE THAT IS
"GERMOPHOBES" WOULD LOVE ONE🙏
Powerful 2300W 4 Slice Toaster:
This black toaster 4 slices offers fast
and even toasting with 2300W of power,
ensuring perfectly crispy toast every time
DO NOT HAVE REQUIRED INFO
FOR A "SPEED TEST"
perfectly crispy toast every time😡🤷♀️
EXTRA HIGH LIFT
LIFT AND SEE
DEFROST
REHEAT
DUAL BROWNING CONTROL
ALL WELCOME
BUT "THEY HAVE'NT REINVENTED THE WHEEL"
MY SON IS OBSESSIVE
"DOES WHATEVER IT TAKES"
"NO SHORTCUTS"
BREAD HAS TO BE FREQUENTLY TURNED
UP/DOWN
LEFT/RIGHT
TO GET "PERFECTLY CRISPY"
BUT THE "DIRTY TOASTER" STOPS ENJOYMENT
I JUST PUT UP WITH "DISAPPOINTING "
NOT BOUGHT KETTLE
"MATCHING SET"
HOPING TO REPLACE TOASTER
BUT BARELY USED
LOW INCOME
CAN NOT JUSTIFY EXPENSE😧

Resposta da Haden
Kettle and toaster
Had previously had a Haden kettle, so when it was time to replace it obviously chose another one. I live in a hard water area so getting a spare limescale filter is a bonus. Decided to get the matching toast as well. Very pleased I did, works just as it should. Delivery is quick and efficient. Very happy with the service I received

Resposta da Haden
Customer service
I had to return a microwave oven which had developed a fault just within the warranty period.
The customer support was efficient and friendly. The new oven arrived today, less than a week after sending the faulty one back.
Excellent service.

Resposta da Haden
Toasts nice and even also bought matching Kettle
Toasts nice and even, looks well on the kitchen unit.
Bought the matching kettle boils quickly but is a bit noisy. Bought in the sale. Pleased with my purchase.

Resposta da Haden
Exemplary service!
Their service is exemplary! Always prompt replies, clear, accurate information, and friendly too. Just a suggestion to improve the customer experience even more would be to have the agents put their name (even if just their first name) in their email signature. It would make it feel that little bit more personal.

Resposta da Haden
Great Customer Service Team
Haden customer service team are second to none, I contacted them as I had an issue with my kettle. They got back to me almost immediately and sorted it out by sending me a new kettle. I love Haden products, I have their matching microwave and toaster, I would highly recommend their goods for style and quality. 5 Star review from me.

Resposta da Haden
Very prompt reply to my query
Very prompt reply to my query, and a no fuss replacement for my microwave. Free postage return form , and quick delivery of new updated model free of charge, despite me offering to pay for the extra for the updated model. Really excellent service throughout and I would not hesitate to recommend this Company to my friends

Resposta da Haden
I spoke to customer service about my…microwave
I spoke to customer service about my microwave not heating, from then on continuous communication, very professional and helpful and a replacement on way within a week. Well done

Resposta da Haden
If you are looking for a kettle that…
If you are looking for a kettle that you have to fight with to get the lid off and floods the kitchen worktop when you pour your morning cuppa the Haden 1.7L is the one for you!

Resposta da Haden
Haden retro style kettle
Contacted Haden’s customer service after having issues with a matching kettle ( toaster was fine). We’d already sent one back to Argos and the 2nd had the same issue..( not sure if rogue batch) Hadens arranged for DPD to return the kettle and sent a replacement very quickly. Excellent customer service.

Resposta da Haden
Excellent communication and helpful…
Excellent communication and helpful staff.
Following a mistake I made on the delivery address the staff made every effort to support me.
Now the proud owner of a lovely kettle.

Resposta da Haden
I bought a new hand mixer
I bought a new hand mixer. Frankly it was Hobson’s choice. We had never heard of Haden.
The mixer developed a small fault . We tentatively phoned to be met with a courteous reply and a prompt and complimentary solution.
All very impressive from the product to staff. They are now a company of choice.
.

Resposta da Haden
What a pleasure it was to deal with…
What a pleasure it was to deal with this Company/Individual. It’s not very often I would stop to do a review but then it’s not very often nowadays that you receive such professional, personable, swift and well, outstanding Customer Service.
Thank you so much

Resposta da Haden
amazing customer service
although my item stopped working the customer service was amazing, it was faultless from beginning to end and i sent the toaster back and this was replaced in less than a week.

Resposta da Haden
Does what it says on the packet can't ask for more
I've now got the kettle,toaster and microwave,colour matches decor perfectly,kettle heats up really quickly,toaster has good settings,and microwave took a couple of days to get use to but now I wouldn't change it,they all do exactly what I want.

Resposta da Haden
I may be premature in my judgement
I may be premature in my judgement, ( I will let you know) but have had a problem with our air fryer.
I emailed the company on the weekend explaining the problem, on Monday a.m. I received a response , I have rarely come across such efficiently and understanding from a customer service department, they have promised to resolve the situation , will keep you informed. Update- Brilliant

Resposta da Haden
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