Banner for Haden

Haden Opiniões 615

TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I love the products but I was disappointed when DPD (their courier) messaged me to say the order would have to be picked up at my local post office. Not a problem I thought, but with three items that... Ver mais

Classificada 5 em 5 estrelas

My microwave developed a fault. Hadens/Sabichi replaced it immediately without any quibble whatsoever on receiving the faulty item. Can't speak any more highly of them. Their customer service is exemp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a problem that the retailer would not sort out even with the majority of the paperwork required, Haden we’re only too happy to help and replies came within days and a resolution given in a matte... Ver mais

Classificada 5 em 5 estrelas

Haden are the best company I have every delt with for their after sales service. Replacing my Air Fryer promptly and efficiently, after it had developed a fault within the 2 year guarantee period. I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de aparelhos electrónicos
  2. Loja de dispositivos electrónicos
  3. Grossista de equipamento electrónico
  4. Loja de artigos domésticos
  5. Grossista de electrodomésticos

Escrito pela empresa

Haden is a British home appliance brand rooted in design and innovation. Our collections span kettles, toasters, air fryers, microwaves, cookware, refrigeration, cooking and laundry appliances, all created to bring quality, style and everyday ease into the home. Customers value Haden for reliable performance, distinctive design and the reassurance of a brand that stands behind its products. We are committed to after-sales support and lasting satisfaction, with many of our home appliances endorsed by trusted industry schemes that give added confidence in every purchase. Available through UK retailers, independent stores, online marketplaces and our own website, Haden is present across every touchpoint where customers choose to shop.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

615 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing experience with customer…

Amazing experience with customer service, very helpful all the time, I had a problem and they sort out very fast! thanks so much!

17 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Great stuff, thanks very much for letting us know #teamhaden

Classificada 5 em 5 estrelas

The haden jersey collection kettle and…

The haden jersey collection kettle and toaster are stunning , practical and look amazing in my kitchen. Also extremely practical and functional. Very happy with my purchase

19 de dezembro de 2025
logótipo da Haden

Resposta da Haden

Great stuff, thanks very much for letting us know #teamhaden

Classificada 3 em 5 estrelas

"BOY - THAT IS NOT GOOD"

IMMEDATELY "DRAWN TO"
PLANNED TO BUY THE MATCHING KETTLE

MY SON IS "AU/GE"🧠🌈
VERY DEMANDING
TO GET HIS APPROVAL IS
A SIGNIFICANT ACHIEVEMENT

GERMOPHOBIC
REQUIRES CLEAN
UNABLE TO CLEAN INSIDE TOASTER🤦‍♀️
RARELY USES THEM

AIR FRYER
MICROWAVE
OVEN
CAN BE CLEANED

I AM FIGHTING 2 CANCERS
"IN THE LAST CHANCE SALOON"

"TEST SUBJECT" FOR NEW TREATMENT
HOUSEBOUND

LITERALLY BARELY EAT
STOMACH CANCER
SUSTAINED BY "SPECIAL DRINKS"

YET WE ARE BOTH SUPER-IRRITATED
BARELY USED
BUT ANNOYS THE IN-FREQUENT USERS
"BOY -THAT IS NOT GOOD"😡

"BROWNING"
WE ALL WANT GOOD RESULTS
NOT OBSESSED LIKE NICK
I DO REQUIRE - "SATISFACTORY"

A TOASTER HAS SIMPLE REQUIREMENTS
NOT THE "SPACE SHUTTLE"

SOME MODELS ACHIEVE SUCCESS
ALL DESIGNERS CLAIM SUCCESS

MOST PURCHASES ARE "BUYING BLIND"
"CROSS FINGERS AND HOPE"

4 Slice Toaster with Wide Slots👍

Adjustable Browning for Perfect Toast
toast is always cooked to your liking👎

sleek look to your countertop
while delivering efficient performance
"LOOKS BETTER THAN IT PERFORMS"

Removable Crumb Tray for Easy Cleaning
CRUMB TRAY EASILY CLEANED
REMAINDER OF "INSIDE"
NOT "CLEANABLE"
NEVER SEEN ONE THAT IS
"GERMOPHOBES" WOULD LOVE ONE🙏

Powerful 2300W 4 Slice Toaster:
This black toaster 4 slices offers fast
and even toasting with 2300W of power,
ensuring perfectly crispy toast every time
DO NOT HAVE REQUIRED INFO
FOR A "SPEED TEST"
perfectly crispy toast every time😡🤷‍♀️

EXTRA HIGH LIFT
LIFT AND SEE
DEFROST
REHEAT
DUAL BROWNING CONTROL
ALL WELCOME
BUT "THEY HAVE'NT REINVENTED THE WHEEL"

MY SON IS OBSESSIVE
"DOES WHATEVER IT TAKES"
"NO SHORTCUTS"

BREAD HAS TO BE FREQUENTLY TURNED
UP/DOWN
LEFT/RIGHT
TO GET "PERFECTLY CRISPY"
BUT THE "DIRTY TOASTER" STOPS ENJOYMENT

I JUST PUT UP WITH "DISAPPOINTING "

NOT BOUGHT KETTLE
"MATCHING SET"

HOPING TO REPLACE TOASTER
BUT BARELY USED

LOW INCOME
CAN NOT JUSTIFY EXPENSE😧

6 de janeiro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Hi Anna, thanks for taking the time to get in touch. We are sorry you are having an issue with your toaster. I have passed your comments on to the QA team, but in the meantime, please do reach out to the retailer who will be able to assist you further. Kind regards

Classificada 5 em 5 estrelas

Kettle and toaster

Had previously had a Haden kettle, so when it was time to replace it obviously chose another one. I live in a hard water area so getting a spare limescale filter is a bonus. Decided to get the matching toast as well. Very pleased I did, works just as it should. Delivery is quick and efficient. Very happy with the service I received

15 de dezembro de 2025
logótipo da Haden

Resposta da Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Classificada 5 em 5 estrelas

Customer service

I had to return a microwave oven which had developed a fault just within the warranty period.
The customer support was efficient and friendly. The new oven arrived today, less than a week after sending the faulty one back.
Excellent service.

18 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Great stuff, thanks very much for letting us know #teamhaden

Classificada 5 em 5 estrelas

Toasts nice and even also bought matching Kettle

Toasts nice and even, looks well on the kitchen unit.
Bought the matching kettle boils quickly but is a bit noisy. Bought in the sale. Pleased with my purchase.

4 de dezembro de 2025
logótipo da Haden

Resposta da Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Classificada 5 em 5 estrelas

Exemplary service!

Their service is exemplary! Always prompt replies, clear, accurate information, and friendly too. Just a suggestion to improve the customer experience even more would be to have the agents put their name (even if just their first name) in their email signature. It would make it feel that little bit more personal.

16 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden

Classificada 5 em 5 estrelas

Great Customer Service Team

Haden customer service team are second to none, I contacted them as I had an issue with my kettle. They got back to me almost immediately and sorted it out by sending me a new kettle. I love Haden products, I have their matching microwave and toaster, I would highly recommend their goods for style and quality. 5 Star review from me.

16 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Classificada 5 em 5 estrelas

Very prompt reply to my query

Very prompt reply to my query, and a no fuss replacement for my microwave. Free postage return form , and quick delivery of new updated model free of charge, despite me offering to pay for the extra for the updated model. Really excellent service throughout and I would not hesitate to recommend this Company to my friends

12 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden

Classificada 5 em 5 estrelas

I spoke to customer service about my…microwave

I spoke to customer service about my microwave not heating, from then on continuous communication, very professional and helpful and a replacement on way within a week. Well done

1 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Classificada 1 em 5 estrelas

If you are looking for a kettle that…

If you are looking for a kettle that you have to fight with to get the lid off and floods the kitchen worktop when you pour your morning cuppa the Haden 1.7L is the one for you!

8 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Hi Steve, thanks for getting in touch. If you would like to message us directly we can help with this matter info@haden.com Thanks

Classificada 5 em 5 estrelas

Haden retro style kettle

Contacted Haden’s customer service after having issues with a matching kettle ( toaster was fine). We’d already sent one back to Argos and the 2nd had the same issue..( not sure if rogue batch) Hadens arranged for DPD to return the kettle and sent a replacement very quickly. Excellent customer service.

5 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden

Classificada 5 em 5 estrelas

Excellent communication and helpful…

Excellent communication and helpful staff.
Following a mistake I made on the delivery address the staff made every effort to support me.
Now the proud owner of a lovely kettle.

1 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Classificada 5 em 5 estrelas

I bought a new hand mixer

I bought a new hand mixer. Frankly it was Hobson’s choice. We had never heard of Haden.
The mixer developed a small fault . We tentatively phoned to be met with a courteous reply and a prompt and complimentary solution.
All very impressive from the product to staff. They are now a company of choice.
.

1 de novembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden

Classificada 5 em 5 estrelas

What a pleasure it was to deal with…

What a pleasure it was to deal with this Company/Individual. It’s not very often I would stop to do a review but then it’s not very often nowadays that you receive such professional, personable, swift and well, outstanding Customer Service.

Thank you so much

1 de dezembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden

Classificada 5 em 5 estrelas

amazing customer service

although my item stopped working the customer service was amazing, it was faultless from beginning to end and i sent the toaster back and this was replaced in less than a week.

26 de novembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

Classificada 5 em 5 estrelas

Does what it says on the packet can't ask for more

I've now got the kettle,toaster and microwave,colour matches decor perfectly,kettle heats up really quickly,toaster has good settings,and microwave took a couple of days to get use to but now I wouldn't change it,they all do exactly what I want.

10 de novembro de 2025
logótipo da Haden

Resposta da Haden

Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden

Classificada 5 em 5 estrelas

I may be premature in my judgement

I may be premature in my judgement, ( I will let you know) but have had a problem with our air fryer.
I emailed the company on the weekend explaining the problem, on Monday a.m. I received a response , I have rarely come across such efficiently and understanding from a customer service department, they have promised to resolve the situation , will keep you informed. Update- Brilliant

24 de novembro de 2025
Opinião espontânea
logótipo da Haden

Resposta da Haden

Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais