I have the Haier washing machine purchased 12/2024, worked perfect until last month receiving error code FC1. Calling Haier is a task in its self talking to automated people. I was lucky received appo... Ver mais
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Absolutely disgusting service was called out to fix my 76-year-old Nan’s tumble dryer. They sent out a total of five engineers on different occasions, told nothing was wrong, then on the last visit, t... Ver mais
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Awful experience after washing machine door shattered during a wash cycle. Washing is still in machine in water and glass covering it , now awaiting engineer with new door , I rang back yesterday to s... Ver mais
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Bought a Series 7 kettle. Great quality product. The water is insulated and sealed in which keeps it warm. Boils quickly. Would have preferred a higher capacity than 1.3l. It has WiFi connectivity and... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
In little over 35 years, Haier has become the leading white goods manufacturer in the world with over 10% of the market share.
Informações de contacto
Reino Unido
- haier-europe.com
Absolutely disgusting service was…
Absolutely disgusting service was called out to fix my 76-year-old Nan’s tumble dryer. They sent out a total of five engineers on different occasions, told nothing was wrong, then on the last visit, they actually admitted defeat. Last engineer who came out to fix the heat pump issue and told my Nan, who is elderly, she needs to take the broken bits and box to the dump and left it all scattered in the front garden. Disgusting. Used to love Haier. Now can’t wait to get this s#!t company out of my own house.
16 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Dear Reece Newman,
We’re very sorry to hear about your experience, especially given the impact on your Nan. This is not the standard of service we expect, and the way the final visit was handled and the condition the area was left in is unacceptable.
We understand your frustration after multiple visits without resolution and the confusion caused by conflicting advice. We would like to look into this as a priority and properly review what happened across all visits, including the actions of the final engineer.
Please could you send your full details, including address, appliance model, and any job or reference numbers you have, to social.media@hoovercandy.com so we can investigate this thoroughly and take appropriate action?
Kind regards,
Ryan
The Haier Team
Excessive IVR options
Took over 8 mins of IVR questions before was put through to a human. Bit excessive and took longer than my chat with the agent.
16 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good morning, KirstyH
Thank you for your feedback.
We’re sorry to hear that you experienced a long wait and found the IVR process frustrating. We understand how important it is to reach a member of our team quickly, and we appreciate that this took longer than expected.
Your comments have been shared with the relevant team as part of our ongoing review of customer experience.
Thank you again for taking the time to share your experience.
Kind regards
Fiona
The Haier Team.
Possibly the worst company I have had…
Possibly the worst company I have had the displeasure of purchasing from. Do not attempt to purchase anything directly from their website, I have had no confirmation of details on delivery, just taken my money and now ignoring emails that they state can take 2DAYS! to reply to and to add to the fruy they do not have a phone number to speak to anyone chase or cancel your order DO NOT USE THIS COMPANY FOR ANY REASON!! you have been warned!
13 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good morning, Pc 4
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand your frustration regarding the lack of communication and difficulty in contacting our support team. This is not the level of service we aim to provide.
We would like the opportunity to look into this further for you and help resolve your concerns as quickly as possible. Please contact us at social.media@hoovercandy.com with your order details, and a member of our team will be in touch.
Thank you again for bringing this to our attention.
Kind regards
Fiona
The Haier Team.
Resposta da Haier UK
Good morning, Ryan Winnard
Thank you for your great review.
We’re really pleased to hear you were happy with the service. Your feedback is very much appreciated.
Thank you for taking the time to share it.
Kind regards
Fiona
The Haier Team.
Series 7 kettle - great quality product
Bought a Series 7 kettle. Great quality product. The water is insulated and sealed in which keeps it warm. Boils quickly. Would have preferred a higher capacity than 1.3l. It has WiFi connectivity and an app but unfortunately this doesn’t allow you to start the kettle remotely. Otherwise a great product.
4 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Dear M Fitz,
Thank you for taking the time to share your feedback on the Series 7 kettle.
We’re pleased to hear that you’re happy with the product quality, fast boiling performance, and the insulated design that helps keep the water warm. It’s also great to know you value the overall build and functionality.
We appreciate your comment regarding the 1.3L capacity and the WiFi/app functionality. Feedback like this is extremely valuable and will be shared with our product team as we continue to develop and improve our range.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
Impressive Customer Service I can’t praise Haier enough both in…
I can’t praise Haier enough both in their ordering and cancelling process. Unfortunately I had to cancel my order due to unforeseen circumstances however we chose Haier based on the quality and service of our Haier Fridge Freezer. We have been so impressed by how it functions and looks.
My experience with Haier Customer Service Advisor’s was exceptional with my queries and issues resolved in a timely and empathetic manner.
I would highly recommend Haier to anyone
8 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Dear Helen,
Thank you so much for your wonderful feedback.
We’re delighted to hear how pleased you’ve been with your Haier fridge freezer and that its performance and design have made such a positive impression. It’s equally great to know that our ordering and cancellation process met your expectations, even under unforeseen circumstances.
Providing a smooth experience and empathetic, timely support is something we truly strive for, so your kind words about our Customer Service Advisors mean a lot to us.
We really appreciate your recommendation and your trust in Haier. If there’s ever anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
Awful experience
Awful experience after washing machine door shattered during a wash cycle. Washing is still in machine in water and glass covering it , now awaiting engineer with new door , I rang back yesterday to say I wasn’t happy with that as I think it should be taken away for testing , I was promised they would ring back later in the day but I heard nothing . They use Pacifica who are also useless giving false information about engineer dates booked and non existent phone numbers . I now have no washing machine for the 5th day. Gave 1 star as couldn’t give 0!
11 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Hello Karen,
We’re very sorry to hear about your experience and the inconvenience caused by the issue with your washing machine and the delays in getting this resolved. We understand how frustrating it must be to be without your appliance for this long, especially following the incident during the cycle.
We would like to look into this matter urgently for you, including your concerns regarding the handling of the repair process.
Please could you provide your details to help us locate your case:
Full name:
Address:
Postcode:
Phone number:
Please send this information to: social.media@hoovercandy.com
Once received, we will ensure this is escalated and reviewed as a priority.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
1st reason to make contact
1st reason to make contact. All good. Friendly uk based spares dept helped me greatly.
14 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good morning,
Thank you for your great review.
We’re really pleased to hear that our UK-based spares team were able to help and that you found the service friendly and supportive. Your feedback is greatly appreciated.
Thank you for taking the time to share your experience.
Kind regards
Fiona
The Haier Team.
Absolutely useless
Absolutely useless. I have tried to sort out my problem at least 6 times, but I only manage to speak to a Virtual Assistant. "Eve" cannot resolve my problem so she attempts to pass my problem on to an actual human being and each time I get the response "ooh, there seems to be a problem" and the line goes dead. I might as well throw the appliance in a dustbin!!
14 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Dear Susan,
I’m very sorry to hear about the frustrating experience you’ve had trying to get support. I completely understand how disappointing it must be to repeatedly encounter issues when attempting to speak with someone, and this is certainly not the level of service we aim to provide.
We’d really like to help get this resolved for you as quickly as possible. To allow us to investigate further, could you please send an email to keyaccountescalations@hoovercandy.com with the following details:
Full name:
Address:
Postcode:
Phone number:
Serial number / Model number:
Date of purchase:
Retailer:
Full fault details:
Any extended warranty details:
Once we receive this information, we’ll review your case and advise on the next steps, including how we can best assist in resolving the issue with your appliance.
Thank you for your patience, and again, I’m sorry for the inconvenience caused.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
Haier washing machine error code
I have the Haier washing machine purchased 12/2024, worked perfect until last month receiving error code FC1. Calling Haier is a task in its self talking to automated people. I was lucky received appointment same day.Had Haier come out, they was unsure what issue was seemed good for while. I have this month had to call for another engineer to solve the FC1 error code. Wasn't so lucky as waiting 5 days for appointment.
13 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good morning, Rebecca
Thank you for taking the time to share your experience.
We’re sorry to hear about the ongoing issue with your Haier washing machine and the frustration caused by repeated error codes and the time taken to arrange engineer visits. We also understand how difficult it can be when support is not as quick or straightforward as expected.
Your comments have been noted and we appreciate your patience.
Thank you again for your feedback.
Kind regards
Fiona
The Haier Team.
13minutes spent with AI call that…
13minutes spent with AI call that didn’t get any of my details! Then 10 mins with real person taking same details as AI. Then 10 mins with another person to tell me the £, with, if I’d have gone for the cost, would have meant another phone call to me (within 48hrs) to book a service call….ive gone elsewhere. What a dreadful AI experience - slow, didn’t understand any of my details. Such a waste of time! Customer service at its worst (apart from the real people - who were very helpful).
13 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good Morning,
We’re really sorry to hear about your experience with our contact process. We understand how frustrating it must have been to spend that amount of time repeating information and not getting the outcome you needed quickly. This is certainly not the level of service we aim to provide.
We do appreciate your kind comments about our advisors, and we’re glad they were helpful once you were able to reach them. That said, your feedback regarding the AI system and overall journey is extremely valuable, and we will ensure this is shared with the relevant teams as we continue to improve our service.
If you would like us to look into this further for you, please feel free to contact us at social.media@hoovercandy.com
, including a copy of your review along with your full address, and we will be happy to assist.
Kind regards,
Lauryn
Hoover Candy Team
Brilliant delivery
Brilliant delivery - constant updates. And the Air Fryer - it's something else. Bought as a gift for my dad's birthday - it's miles better than the one he had, he loves it.
3 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good afternoon, Lisa-Jayne Cook
Thank you for your wonderful review.
We’re delighted to hear that you were happy with the delivery and kept well updated throughout. It’s great to know the air fryer made such a fantastic gift and that your dad is enjoying it so much — that’s exactly what we love to hear.
Thank you again for taking the time to share your experience.
Kind regards
Fiona
The Haier Team.
Resposta da Haier UK
Good afternoon, John
Thank you for your great review.
We’re really pleased to hear that your delivery was on time and that you found the service efficient and polite. Your feedback is very much appreciated.
Many thanks again for taking the time to share your experience.
Kind regards
Fiona
The Haier Team.
Did not deliver item
Did not deliver item, and did not inform me they had cancelled the order.
2 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good afternoon, Peter Howarth
We’re very sorry to hear about your experience.
We understand how frustrating it must be not to receive your item and not be informed of the cancellation. This is not the level of service we aim to provide. Please contact support.ecommerce@haier-europe.com and they will be able to assist you further.
Kind regards
Fiona
The Haier Team
Awful customer service Haier
Bought a washing machine from Haier. It's smart but won't connect to the app. I've tried calling but get a ridiculous AI answering who can't understand a postcode. So stuck and can't speak to a real person. Tried emailing eventually got a reply after 3 weeks and was advised that they only deal with issues via email. I still can't connect to my washing machine. Appalling service.
8 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good morning Alexandra
We’re really sorry to hear about your experience and the difficulties you’ve had connecting your appliance to the app.
We understand how frustrating this must be, especially when you’ve had trouble getting through and experienced delays in receiving support. This is not the level of service we aim to provide.
So we can assist you further and work towards resolving the connection issue, please email wizardwifi@hoovercandy.com with your details and a summary of the problem, and our dedicated team will be happy to help.
Kind regards
Jackie
The Haier Team
Delivered on time at a good price in…
Delivered on time at a good price in full working order great product
1 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good afternoon, Tony Caplin
Thank you for your feedback.
We’re delighted to hear that your appliance was delivered on time, at a great price, and in full working order. It’s great to know you’re happy with your purchase.
We appreciate you taking the time to share your experience.
Kind regards,
Fiona
Haier Team
Scam company
Scam company, never received my delivery and wont answer e-mails when I try call they say I need to e-mail.
14 de novembro de 2025
Opinião espontânea
Resposta da Haier UK
Good afternoon, Ben Reed
We’re very sorry to hear about your experience and the issues you’ve faced.
We understand how frustrating this must be, especially not receiving your delivery and having difficulty getting a response. This is not the level of service we aim to provide.
We would like to look into this Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Haier Team
Frustrating experience – unclear order status
I’ve had a very frustrating experience with Haier UK regarding my order and delivery process.
After placing the order, I was advised to contact the retailer to update my address. When I followed up with the delivery partner, I was told the order had already been cancelled. At other times, I was informed the item might not even be in stock.
This inconsistency made it very unclear what was actually happening. I'm seeing poor coordination between the retailer, delivery partner, and customer service, which is leaving me without clear answers.
At this point, I still don’t know whether the item will be delivered or if I should expect a refund. It's been hard to find someone who can resolve the issue.
7 de abril de 2026
Opinião espontânea
Resposta da Haier UK
Good afternoon, Winta
We’re very sorry to hear about your experience and the confusion surrounding your order.
We understand how frustrating it must be to receive inconsistent information regarding your delivery and order status. This is not the level of service we aim to provide, and we sincerely apologise for the lack of clarity and coordination.
We would like to look into this matter for you. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Haier Team
Lavatrice difettosa
Abbiamo acquistato una lavatrice, dopo poco più di un anno un trattore in centrifuga, servizio del venditore vergognoso, ad oggi dopo un mese abbondante nessuna soluzione, l'elettrodomestico non lo consiglio assolutamente, mai più haier
2 de março de 2026
Opinião espontânea
Resposta da Haier UK
Good Afternoon,
Unfortunately we are the service team for the UK and Ireland only.
Can you please contact your local Hoover Service. You can do this by visiting www.hoover.com and choosing your country then the correct details will display
Kind Regards,
Alina
Hoover Candy Haier
Brought tumble dryer also have washing…
Brought tumble dryer also have washing machine and fridge freezer, dryer stopped working is a condenser gets warm but no water collects and takes hours 3 engineers out to fix still not working 4th this week!!!
9 de março de 2026
Opinião espontânea
Resposta da Haier UK
Good morning, Gary
We’re very sorry to hear about your experience and the ongoing issues with your tumble dryer.
We understand how frustrating this must be, especially after multiple engineer visits without a resolution. This is not the level of service we aim to provide.
We would like to review your case in full and help get this resolved as quickly as possible. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
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