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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The team at stranded hair group were so helpful as always! Being a serial hair colour changer, I flick between dark and blonde! The hardest part is I live in Australia, making it hard to decide on an... Ver mais

Classificada 1 em 5 estrelas

I've ordered some colour samples and the company has literally spammed me with emails, after I did NOT consent to marketing emails! 5 separate emails arrived in the 15 minutes after I ordered. This h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I absolute love my hair!!! Having very thin hair I was dubious about clip in hair but I was not disappointed. The colour match is perfect and the product is top quality. I will definitely be buying mo... Ver mais

Classificada 5 em 5 estrelas

I can’t believe how inexpensive these hair pieces are but look so real and make you feel like a million dollars. They are so easy to put in and they stay firmly fixed all day. I have had huge compl... Ver mais

Informações sobre a empresa

  1. Fornecedor de extensões para cabelo
  2. Fornecedor de produtos de beleza
  3. Loja de produtos para cabelo
  4. Loja de perucas

Escrito pela empresa

Stranded Hair Group is a leading supplier of premium-quality hair extensions, providing a wide range of clip-ins, ponytails, and buns crafted from human and synthetic hair. We’re passionate about helping customers achieve their desired hair transformations with products known for their comfort, longevity, and natural look. Our collection offers a perfect match for any style, colour, or occasion, from everyday elegance to show-stopping glam. With a commitment to excellent customer service, easy returns, and fast shipping, Stranded Hair Group makes it easy to find your perfect hair solution. Discover more and redefine your hair journey with us today!


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

158 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Love this company

Love this company. There are so many colour choices and hair products to choose from.
Return service if needed is excellent.
Also the updates they send are frequent.
5 stars 🌟

27 de janeiro de 2026
Classificada 1 em 5 estrelas

Wouldn't return faulty hair

The seemless hair extensions i bought were all bent at the seem when i opened them. I was told I could not return them as they'd been opened. How would I know this without opening them? Really annoyed as they were expensive. I will NEVER use again.

13 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

Had to contact the customer service team as the delivery service was inadequate. The extensions were not delivered to my address although it was claimed the package was ‘signed for’.
I asked for this to be investigated further and all I received in return were emails stating that it’s clear it has been delivered to the correct address through a ‘full investigation with DHL’.
A lot of money has now unfortunately gone down the drain and the company seems completely unsympathetic towards the matter.
I will not be using this company again and should have gone with my gut as to using my usual online hair extension supplier.

9 de maio de 2025
Opinião espontânea
logótipo da Stranded Hair Extensions

Resposta da Stranded Hair Extensions

Hi Jessica,

Thank you for your feedback. We're really sorry to hear you were unhappy with your delivery experience.

We always aim to provide a smooth and reliable service, and we understand how frustrating it can be when a delivery doesn’t go as expected. In your case, we thoroughly investigated with DHL, who provided GPS tracking and a photo of the delivery at the correct location. These confirmed that the parcel was delivered to the address provided at checkout.

We're always here to help resolve issues fairly and do appreciate your feedback.

Warm regards,
The Stranded Hair Group Team

Classificada 5 em 5 estrelas

Amazing products & customer service

I ordered an 18 inch one piece extension and ponytail and they are stunning. The colour (luna sky) matches my hair perfectly. They look amazing and are so easy to fit. I’m so happy with these I placed an order for the 20 inch wavy one piece. I had a question before it arrived so I emailed customer service. The reply was so quick with the answer. Not only are the products fab but the customer service is to.

12 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Hair different lengths not what it's…

Hair different lengths not what it's says when ordering 16 inch. The hair is different lengths on the clips. This makes the hair look chopped badly. I won't be ordering from these again. I feel like I have wasted my money. I have never had hair extensions that have been different lengths before with 16, 18 or 20 inch.

1 de novembro de 2024
Opinião espontânea
logótipo da Stranded Hair Extensions

Resposta da Stranded Hair Extensions

Thank you for taking the time to leave your feedback — we're sorry to hear you were disappointed with your order.

Our synthetic hair extensions are layered intentionally to create a more natural and blended look when worn. This can sometimes appear as varying lengths, especially if you're used to single-length human hair extensions. We always aim to reflect this accurately through our product images and descriptions, but we appreciate this may not have met your expectations.

We’d love the opportunity to help resolve this for you. If the product is unused and in original condition, please contact our customer service team and we’ll happily assist with an exchange or return.

Thank you again for your feedback — we’re always looking to improve.

Warm regards,
The Stranded Hair Group Team

Classificada 5 em 5 estrelas

Very unexpected service one not…

Very unexpected service one not expected this day and age .First class service delivery next day .i had sent for wrong colour not only I sent sample not only did they match perfectly but arrived next day well done hope business goes well,I am a lady of 85 thanks again .

21 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Not like the photo

I’ve been wearing extensions for years, I bought the ‘one piece wand wave clip in” but it was so heavy it was too painful to wear. I also bought the wand wave clip in ponytail but it looked nothing like in the photo! Awful! I sent both back but they will only give a 50% refund! Terrible service, do not buy these products.

13 de novembro de 2024
Opinião espontânea
logótipo da Stranded Hair Extensions

Resposta da Stranded Hair Extensions

Thank you for your feedback. We're sorry to hear that the products didn’t meet your expectations. However, as per our return policy, we are unable to process a full refund for used or worn items. Since the extensions were worn, we are only able to offer a 50% refund and disposal of the products.

We want to highlight that we do offer free returns and a full refund for any products that are unused, unworn, and returned with their full packaging intact. We encourage customers to ensure that items are in their original condition for a complete refund.

We understand your frustration and sincerely apologise if this caused any inconvenience. If you have any further questions or concerns, please feel free to reach out to our customer service team, and we’d be happy to assist you.

Classificada 5 em 5 estrelas

The team at stranded hair group were so…

The team at stranded hair group were so helpful as always! Being a serial hair colour changer, I flick between dark and blonde! The hardest part is I live in Australia, making it hard to decide on an exact colour! One email and boom!! Colour matched and order placed! Looking forward to receiving my new “honey blush” shade from my previous “sweetheart” order! Get purchasing ladies! These are fab!!

25 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect in every way

I was very wary about ordering online, as the last few hair pieces l had bought from other companies did not look that good compared to the pictures. My other issues were matching my hair colour as l have my hair coloured and it can look different as the month goes on. I do have quite short hair and can just about manage to grab enough to tie up, won't quite make a bun, but enough to use for the scrunchie. I did request a colour match, but was unable to order a sample as it was out of stock, so l took a chance on the great range of colours they offer. I went for the Luna Sky and so glad l did. I went to work and someone asked how long had it taken to do my hair as it looked great. I ordered a couple of the buns and at the moment l am wearing the flicky style which gives a very natural messy bun look, but l do love the messy bun one and curly bun. I need to put a couple of hair clips in just to hold it securely as my hair is short, but it holds all day. I am now looking to order some clip in extensions to extend my collection and this will now be my place to go for ordering hair pieces. Prices are good for the quality of hair, it does not look fake at all. Postage is quick and they come well packaged in a box to keep them tidy.

25 de setembro de 2024
Opinião espontânea
logótipo da Stranded Hair Extensions

Resposta da Stranded Hair Extensions

Thank you so much for your lovely review! We're thrilled to hear that you had such a positive experience with our products. It’s great to know the Luna Sky was the perfect match and that you’re enjoying the Flicky My Bun style—it’s one of our favourites for that natural, messy look! We also appreciate you taking a chance with the colour, and we're so glad it worked out.

It sounds like you're already mastering your style, especially with short hair, and using clips for extra security is a great tip! We're excited that you're considering adding clip-in extensions to your collection, and we’ll make sure to continue providing quality pieces that you can rely on.

Thank you again for your kind words and your trust in Stranded Hair Group. We look forward to being your go-to for all your hair needs!

Best wishes,
The Stranded Hair Group Team

Classificada 4 em 5 estrelas

Great colour match

Great colour match, good quality hair at reasonable price going to get cut to seamlessly match my length to sit better

25 de setembro de 2024
logótipo da Stranded Hair Extensions

Resposta da Stranded Hair Extensions

Thank you for your feedback! We're so glad to hear that the colour match and quality met your expectations. Getting the hair cut to match your length is a great idea to achieve a seamless look. We hope it turns out perfectly for you, and we’re here whenever you need more styles to complete your collection.

Thanks again for choosing Stranded Hair Group!

Best regards,
The Stranded Hair Group Team

Classificada 5 em 5 estrelas

Bought a weft from this company

Bought a weft from this company, I did not read the instructions correctly and thought you could have the item sewn in, after about a month the hair went matted and I didn't realize why, if was at this point I complained and was told it could not be sewn in, I went back and read the instructions again and this was in fact true.
The company even though I hadn't followed the right procedure still dealt with my complaint (even though it was my own fault) and offered a gesture of goodwill which I did not expect at all, I will definitely be returning as a customer in the future and will also recommend to friends, thankyou stranded hair group for you compassion and customer service 😀

5 de setembro de 2024
Opinião espontânea
logótipo da Stranded Hair Extensions

Resposta da Stranded Hair Extensions

Thank you so much for your kind words! We're glad we could assist and that you're happy with the outcome. We truly appreciate your understanding, and we're thrilled to hear you'll be returning as a customer. Your recommendation means the world to us. Thanks again from the Stranded Hair Group team! 😀

Classificada 5 em 5 estrelas

Really happy with my stranded hair…

Really happy with my stranded hair scrunchie, the colour is perfect. Very fast delivery and my order was here within 48 hours.

25 de agosto de 2024
logótipo da Stranded Hair Extensions

Resposta da Stranded Hair Extensions

Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with your Stranded Hair scrunchie and that the colour is perfect for you. It's also great to know that our delivery service exceeded your expectations!

If you ever need anything else or have any questions, don't hesitate to reach out. We look forward to serving you again in the future!

Stranded Hair Group

Classificada 5 em 5 estrelas

I have bought these extensions for…

I have bought these extensions for years. I love the human hair piece and the one piece clip ins synthetic hair. I love both of them and they blend so well with your hair colour. I usually have lily of the valley colour and it matches so well. Would highly recommend 😁

5 de agosto de 2024
logótipo da Stranded Hair Extensions

Resposta da Stranded Hair Extensions

Thank you so much for your loyalty and for taking the time to share such a glowing review! We're delighted to hear that you love both our human hair pieces and one-piece clip-in synthetic extensions. It's great to know that the Lily of the Valley colour matches your hair so perfectly!

Your recommendation means a lot to us, and we truly appreciate your continued support. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to provide you with the products you love!

Stranded Hair Group

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