Hairmax Opiniões 393

Resposta da Hairmax

7/04/2026

Dear Linda,

Thank you so much for your kind words and for taking the time to share your experience with Hairmax. We are sorry to hear about the issue with your shipment, but we're very happy to know that our customer service team was able to resolve everything quickly and smoothly.

We truly appreciate your recognition of Carlos' courtesy and dedication to helping our customers. Providing effective products along with exceptional customer support is always our goal.

Thank you again for your trust and loyalty—we’re always here if you need us!

Resposta da Hairmax

3/04/2026

Thank you for your review and for bringing this to our attention. We sincerely apologize that your product arrived without the charging cord, but we are very glad to hear that Andrea was able to assist you quickly and resolve the issue to your satisfaction.

At Hairmax, we strive to provide excellent customer service and we truly appreciate your kind words about your experience with our team.

If you ever need any further assistance, please do not hesitate to contact us.

Resposta da Hairmax

1/04/2026

Dear Jill,

Thank you so much for your kind words and for taking the time to share your experience. We are very happy to hear that Andrea was able to assist you and provide the courteous and professional service we strive to deliver every day.

At Hairmax, we take great pride in offering responsive, USA-based customer support and ensuring every customer feels valued and supported. Your feedback truly means a lot to our team, and we will be sure to share your comments with Andrea.

Thank you again for choosing Hairmax. If there is ever anything else we can assist you with, please do not hesitate to reach out.

Resposta da Hairmax

31/03/2026

Dear Kimberly,

Thank you for your kind review! We’re very glad to hear that our team was able to assist you quickly and efficiently. Providing prompt and helpful support without unnecessary wait times is very important to us, and we truly appreciate you taking the time to share your experience.

If you ever need anything in the future, please don’t hesitate to reach out.

Best regards,
The Customer Service Team

Resposta da Hairmax

30/03/2026

Dear Jill,

Thank you for your wonderful review! We are very happy to hear that your LaserBand 82 has been easy to incorporate into your routine and that you are having a positive experience so far. Consistency is key, and we are excited for you as you continue your treatment journey.

We also truly appreciate your kind words about our customer service team. Providing responsive and helpful support is very important to us, and it is great to know we met your expectations.

If you ever have any questions during your treatment, please don’t hesitate to reach out. We are always here to help.

Best regards.

Resposta da Hairmax

Actualizada a 27/03/2026

Dear Eric,

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you received knowledgeable and thorough support and that all your questions and concerns were properly addressed.

At Hairmax, we strive to provide the highest level of customer care, and it is very rewarding to know that your experience reflected our commitment. Your feedback truly means a lot to our team.

Thank you again for choosing Hairmax!

Resposta da Hairmax

25/03/2026

Dear Josh,

Thank you so much for your kind words and for sharing your experience! We are thrilled to hear that you are seeing great results with your LaserCap 202 and that our team was able to help you replace your Hairmax hat..

At Hairmax, we truly strive to support our customers and stand behind both our products and our community, so your feedback means a lot to us. We appreciate your trust in our brand and your willingness to recommend us.

Thank you again for being part of the Hairmax family!

Best regards,
The Hairmax Team

Resposta da Hairmax

24/03/2026

Thank you for sharing your experience and for choosing the Hairmax Ultima 12 LaserComb. We are very happy to hear that you are already noticing improvements and that your scalp feels healthier.

Consistency is key with laser therapy, and we are excited for you as you continue your treatment journey. Please remember that most users begin to see visible results after several months of regular use.

If you ever have any questions, our Customer Care Team is always here to help.

Best regards!

Resposta da Hairmax

24/03/2026

Dear Sandy,

Thank you very much for your kind words and for taking the time to share your experience. We are sorry to hear you initially experienced an issue with your device, but we are very happy that Andrea was able to assist you and provide a satisfactory resolution.

At Hairmax, we are committed to standing behind our products and making sure our customers receive the support they deserve. We truly appreciate your patience and the opportunity to make things right.

If you ever need anything in the future, please do not hesitate to reach out to us.

Best regards!

Resposta da Hairmax

Actualizada a 23/03/2026

Dear Brenda,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.

Our customer service team has attempted to reach you since February 15th, 2026, by both phone and email to better understand the issues you experienced with your device and to provide assistance. We remain committed to working with you toward a satisfactory resolution and encourage you to contact us directly so we can help.

We would also like to clarify that Hairmax currently maintains a Trustpilot rating higher than what was mentioned in your review, and we continuously strive to improve both our products and customer experience based on feedback.

Hairmax devices are FDA-cleared and supported by clinical studies demonstrating safety and efficacy when used as directed. As with any hair growth treatment, individual results may vary depending on factors such as medical conditions, consistency of use, and stage of hair loss. Some users may also experience temporary shedding at the beginning of treatment, which can be a normal part of the hair growth cycle as weaker hairs are replaced by stronger ones.

Regarding device concerns, all Hairmax devices are covered by a manufacturer warranty, and we always encourage customers experiencing technical issues to contact us so we can troubleshoot or provide service if needed.

We value your feedback and would still welcome the opportunity to assist you. Please contact our customer care by calling 561-417-0200 so we can review your case personally.

Best regards.

Resposta da Hairmax

11/03/2026

Thank you so much for your kind words and for being a loyal Hairmax customer! We’re thrilled to hear that your LaserCap 272 has helped improve the health and density of your hair. It also means a lot to know that you’ve had a positive experience with our Customer Service team, as we truly strive to support our customers and stand behind our products.

We appreciate you taking the time to share your experience!

Resposta da Hairmax

10/03/2026

Dear Chris,

Thank you for taking the time to share your experience. We are delighted to hear that you received top-notch customer service and that your concerns were carefully listened to and resolved.

Providing excellent support to our customers is very important to us, and your kind words truly mean a lot to our team. We’re also very happy to hear that you plan to continue your journey with Hairmax.

Thank you again for your feedback and for choosing Hairmax.

Resposta da Hairmax

10/03/2026

Dear Cynthia,

Thank you so much for taking the time to share your experience. We are delighted to hear that Andrea provided you with such pleasant and courteous support while answering your questions about the Hairmax 12 LaserComb.

We’re excited for you to begin your Hairmax journey and hope you have a great experience using the device. If you ever need assistance along the way, our team is always here to help.

Thank you again for your kind words and for choosing Hairmax.

Resposta da Hairmax

2/03/2026

Dear Valerie,

Thank you so much for your kind words and for taking the time to share your experience. We’re truly happy to hear that everything went smoothly and that you felt supported throughout the process.

Carlos will be especially grateful for your recognition — providing helpful, professional, and friendly service is always our goal.

We sincerely appreciate your recommendation and look forward to assisting you again in the future!

Best regards!

Resposta da Hairmax

27/02/2026

Dear Natalie,

We’re thrilled to hear that you had a 10/10 experience. Carlos truly takes pride in being thorough and attentive, and it means a lot to know that his dedication made your experience easier and more enjoyable.

We sincerely appreciate you taking the time to share your feedback and look forward to assisting you again whenever you need us!

Best regards!

Resposta da Hairmax

27/02/2026

Dear Lisa,

Thank you so much for your kind words! We’re truly happy to hear that you had an awesome experience with us.

We understand how important it is for promotions to apply correctly, and we’re glad we were able to resolve the discount issue quickly for you. Providing prompt and helpful support is always our goal, so it means a lot to hear that our response stood out.

We sincerely appreciate you taking the time to share your experience, and we look forward to supporting you again in the future!

Kind regards.

Resposta da Hairmax

Actualizada a 27/02/2026

Dear Roman,

Thank you again for your detailed message and for sharing your concerns. I truly understand how stressful this situation must have been, especially while trying to navigate customs regulations and communicate with UPS independently.

First, I would like to sincerely apologize for the lack of interim communication. You are absolutely right — even if we were actively investigating the issue, we should have acknowledged your messages and informed you that we were gathering information. A brief update would have prevented uncertainty and unnecessary stress.

To clarify, your case was not being ignored. Our team was reviewing the customs declaration matter internally and coordinating with the carrier to better understand the regulatory limitations for medical-use devices entering Vietnam. While three days may be considered a short timeframe operationally during an active investigation, we fully recognize that from your perspective, three days without acknowledgment feels like being ignored. That is not the level of service we aim to provide.

Regarding the refund and return process, please note that the return and refund were initiated as part of our internal review process before your Trustpilot post and LinkedIn outreach. The decision was based strictly on the customs assessment and the likelihood of clearance complications. After 25 years in the global market as a leader in laser hair restoration, our procedures are designed to protect customers from additional charges, delays, or brokerage fees — not to avoid communication or responsibility.

You will receive the full refund amount for your order. We do not apply hidden fees. Please note that any potential currency conversion differences are determined solely by your payment provider or bank, not by Hairmax.

Your feedback regarding communication is valid and appreciated. We are reviewing this internally to ensure acknowledgment messages are sent promptly in similar situations moving forward.

Again, I sincerely apologize for the stress this caused and thank you for your patience.

Best regards.

Resposta da Hairmax

13/02/2026

Dear Meg,

Thank you so much for your kind words! We’re thrilled to hear about your positive experience.

We’re especially glad that Andrea was able to quickly apply the promotion and make the process smooth and hassle-free for you. Providing prompt and helpful support is very important to us, and it’s wonderful to know that it made a difference even before you received your device.

We’re excited for you to start using your device and truly appreciate you choosing Hairmax. If you ever need anything, our team is always here to help!

Resposta da Hairmax

12/02/2026

Dear Dina,

Thank you so much for your thoughtful review!

We’re truly happy to hear that our team was able to guide you to the right product and provide the timely support you needed. Clear, friendly, and responsive service is exactly what we strive for, so your feedback means a lot to us.

We’re grateful for your recommendation and your trust in Hairmax. If you ever need anything in the future, we’re always here to help.

Best regards.

Resposta da Hairmax

11/03/2026

Gentile cliente, ti preghiamo di confermare il numero che stai utilizzando per contattare il nostro servizio clienti, poiché siamo disponibili dalle 9:00 alle 17:00 ET per supportare i clienti nazionali e internazionali durante l'orario lavorativo.