H&T Pawnbrokers Opiniões 

7690
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I can’t recommend the Middlesbrough branch enough! The customer service i receive every time i am in there is second to none! I am often served by Rebecca & Julie & they are both truly amazing as are... Ver mais

Classificada 5 em 5 estrelas

Was in Duke street branch been using now for 6 years, wouldn't go anywhere else, the girls are so very friendly , make you feel comfortable, always have good laugh with them, thanks ladies

Classificada 4 em 5 estrelas

Bought an Omega watch online. The watch was very competitively priced coming with box and papers. It appears that there was a problem with the couriers and the watch wasn’t collected for over a week... Ver mais

Classificada 4 em 5 estrelas

Even though I took a lot of different bits of silver jewellery which took up a good amount of time ( nearly 2 hrs!) , unfortunately a small portion of pieces turned out to be fake (but was all properl... Ver mais

Informações sobre a empresa

  1. Finanças e seguros

Escrito pela empresa

H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(7690)

662 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The member of staff who I dealt with…

The member of staff who I dealt with was brilliant. I got a very good price for my gold items which was considerably more than what another on line company had quoted. From accepting the offer to receiving payment, it was extremely quick. I certainly won’t hesitate on using H&T Pawnbrokers in the future and would highly recommend them. Good service for currency too 😊

2 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Jason and Fiona 5* experience

We would highly recommend Fiona and Jason at H&T on Seagate, Dundee. My aunt and I regularly visit the store and always bring in a large amount of costume jewellery, often we're not sure of origin of it.
My aunt loves to get severed by Jason, she calls him "young boy". He is particularly fantastic. He is extremely thorough and pays attention to every single piece, taking the time to check everything carefully rather than rushing through it. We really appreciate the care, patience and professionalism he shows every time we visit. The last time I brought a pin without any engraving that happened to be gold worth £160.
Fiona is also always lovely, friendly and welcoming, which makes every visit a pleasant experience.
We have been very happy with the service we receive and will definitely continue coming back. Thank you, Fiona and Jason, for always making us feel welcome with our tupperware of costume jewellery and for providing such excellent customer service! ⭐⭐⭐⭐⭐

1 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Romford store

Romford store. Unprofessional. Not understanding. Completely unorganised. One member of staff doesn't know what the other staff members are doing. Tried to buy a ring in store. Apparently the ring had the wrong barcode on it. So it had to be sent back to head office. The next day I was told the ring will not be returned to the shop and possibly melted down. When jewellery is returned to head office it just disappears even through i wanted to buy it. Then I was asked to pick another ring out which I did and spent most of Saturday afternoon doing in store ordering it. When I went back to pick up the ring no one has any knowledge of it being ordered even the staff member who ordered it. I was treated like a fool. And I was told if I wanted anything to order it myself online and do a click and collect. Pay first then wait for the ring to arrive and then get my money back if there was a problem. How can anyone trust that process when you can't even buy something properly over the counter in store. Terrible service. And no customer care.

1 de setembro de 2026
Opinião espontânea
logótipo da H&T Pawnbrokers

Resposta da H&T Pawnbrokers

Good afternoon,

We're sorry to hear about your experience in our store and have sent you a request for more information so we can investigate this further.

Kind regards,

H&T Team

Classificada 5 em 5 estrelas

Watch repair

Eileen at the Edinburgh Queen street branch managed to remove my watch strap and put my new one on. It was a tricky process because the spring bars in the watch were the wrong size, and she and the other employee were super friendly and communicated throughout about what needed to happen and how, and got it fixed in no time. Fantastic service, thank you!

25 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Went into your Grainger Street branch…

Went into your Grainger Street branch in Newcastle for some US dollars also bought a gents gold bracelet, was served by both Gary & Ian who were both polite , helpful and professional, would definitely use again and recommend.

30 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Sarah in the Gateshead branch…

I called into the Gateshead branch to sell an old ring and silver bangle, also to see if any of the Rolex Milgauss you have available are the z blue dial. I was offered a price for my jewellery and Sarah tried to get the information on the Rolex, she was a pleasure to deal with and I expect a call during the week about the watch. Thank you.

29 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Grand Carrera…

I went and treated myself to a watch which was advertised online a Tag Heuer grand Carrera which I bought and picked up at the store.When I got home I set the time on the watch a couple of hours later I noticed the watch was running way to fast the next day it was 40 minutes fast .I don’t want my money back I want to keep the watch so I took it back to the store but it is taking 12 weeks for them to fix this.This is totally unacceptable this watch should have been checked out before it was put online for sale.As a loyal customer of H&T for over 20 years both buying and selling I am seriously thinking of not dealing with H&T again as I have had a few problems with them in the past I will keep Trust Pilot posted on the end result.

28 de agosto de 2026
Opinião espontânea
logótipo da H&T Pawnbrokers

Resposta da H&T Pawnbrokers

Good afternoon,

Thank you for taking the time to leave us a review and making us aware of your experience. We have sent you a request for more information so we can investigate the matter urgently.

Yours sincerely,
H&T Team

Classificada 5 em 5 estrelas

Wallsend Branch

Wallsend Branch,what can I say Sam & Sue are two of the friendliest people you would like to meet,great service with excellent exchange rates for your travel money,would recommend without hesitation.Keep up the great work and see you soon for more money exchange,

27 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Customer Service 10 plus

Today I got some gold and visit the Hanley store the staff was impeccable with me and with all customer the lady's who work today was very kind and sweet .
I recommend this store in Hanley if you got any gold to sell or byback .

29 de agosto de 2026
Opinião espontânea

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