Hapi Opiniões 

242
•
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I met Pratik today on site. He was extremely helpful and answered all questions I had with such ease and enthusiasm. Thank you! He recommended the Hapi Benefits app and the features on there. I tol... Ver mais

Classificada 5 em 5 estrelas

Zuleha is the most efficient person ever! She explained the plans very well and avoided taking up unnecessary time. Really great experience.

Classificada 5 em 5 estrelas

Rich F came to site over various shifts and hours to cover the maximum number of available people. He conveyed the message regardless of some individuals language difficulties. The colleagues reported... Ver mais

Classificada 5 em 5 estrelas

Zuleha was super helpful and explained everything properly. She came in last time as well and every time delivers the best service.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

242 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 62% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(242)

96 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Pasaron 69 días para que este broker me…

Pasaron 69 días para que este broker me devolviera mis fondos, disminuidos en 85$, y luego de montarles un seguimiento riguroso, lo cual fue la manera que ellos enviaran correos de respuesta a cada seguimiento que les hacía.
En este tipo de actividad, la confianza y la oportunidad de respuesta es clave para sostener el sistema.
Además de la forma inapropiada y discriminatoria con la cual me solicitaron retirar mis fondos, por el simple hecho de vivir en Venezuela.
Lo mas cumbre es que depositaron el saldo en la cuenta que inicialmente les había indicado en el mes de Enero 2025 y que ellos rechazaron por cuanto no era la cuenta desde donde hice el primer deposito, luego de los 69 días de full seguimiento. Tengo una bitacora de correos e interacciones que muestran el detalle, que con gusto los comparto

20 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

When a mobile app isnt mobile!

When a mobile app isnt mobile!

I wish I could take down my previous review as since I wrote it things have become drastically worse.

The payments provider they use is worse than useless and despite using my bank's verification code on 2 occasions the payment system wouldn't accept payment.

To add insult to injury, my account with Hapi has been suspended for a second time and I now can't make use of any of my discount vouchers that I had managed to buy previously until they return to work on Monday. A cinema trip with a 25% discount would have been a nice treat for my daughter but that's not going to happen now! The Costa discount I was going to use now can't be accessed for my friends visit at the weekend ( BTW they only come down a couple of times a year and it would have been nice to treat them)

The reason it's been suspended, suspected fraudulent activity on the account!

The app is on my phone
The bank card details are from my card
The CVC number is correct
The card is in date
My name is on the card
My account number and sort code are on the card

How can it be fraudulent activity?

IT'S MY CARD

I was advised by the lovely Kirsty that my payments were being rejected because of a discrepancy (numerical) in the first line of my address! I LIVE IN A VILLAGE, MY HOUSE IS NAMED NOT NUMBERED AND THERE IS NO STREET NAME either!

It's ridiculous that in these times of austerity one company would take the money of another for a service that cannot be accessed. This benefits scheme should be so brilliant for everyone but it's caused nothing but stress and upset for the past two weeks. I have spent hours on the phone to them and I'm no further forward.

To say I'm fuming is an understatement, seriously considering reporting to trading standards and the FSA for false advertising!

11 de abril de 2025
Opinião espontânea
logótipo da Hapi

Resposta da Hapi

Hi Stuart,

Thank you for your feedback. We're really sorry to hear about your recent experience and understand how frustrating it's been, especially when you had plans to enjoy your vouchers.

The issue you're experiencing relates to our address verification process, which is in place to help keep accounts secure. We're aware that this can cause problems for customers with unique address formats, and we’re actively looking into ways to improve this so the process is both secure and more user-friendly.

Please don’t hesitate to reach out if there’s anything we can do to help in the meantime.

Best regards,
Customer Relations Team

Classificada 1 em 5 estrelas

Doesn't let me pay for discounts

Doesn't let me pay for discounts. Rubbish app

23 de março de 2025
Opinião espontânea
logótipo da Hapi

Resposta da Hapi

Good morning Harry,

I'm sorry that you've not been able to pay for your discounts.

Please can you contact our dedicated support team on 01908 605000. They'll be more than happy to assist you further to enable you to make the most of your platform and the great discounts available to you!

Classificada 1 em 5 estrelas

Disgraceful Service & Liars

Shocking Company - Applied for the Cycle2Work scheme back in January, Everything was approved however 3 weeks on had not received my LOC. I contacted Hapi who gave me a Number for Halfords as my application had been “Sent Over” - Halfords had no records of this. I chased Hapi again who said their manager had sent my application directly to a manager at Halfords and would be dealt with in the next couple of days… Guess what? Still nothing. Again I contacted Hapi & Halfords and still no further forward. It’s now 3 months in and no change in my situation. I would advise you to just save and buy a bike or whatever you want rather than use this platform. For the length of time I’m waiting I could of bought 2!

12 de fevereiro de 2025
Opinião espontânea
logótipo da Hapi

Resposta da Hapi

Good morning Scott,

I'm very sorry to hear about your experience and the frustration this will have caused you.

Please can you contact our customer service team on 01908 605000 who will provide you with an update.

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