Harmony at Home Opiniões 

My experience with Harmony at Home Maternity was extremely disappointing and, in my opinion, far below the level of professionalism expected from a childcare agency.

The role presented to me changed significantly after the booking process had already progressed, including important details regarding the duration and overall arrangement of the position. Communication throughout the process was inconsistent, unclear and at times dismissive, leaving me in a very difficult professional position.

After raising formal concerns, I waited weeks for a complaint response which, in my view, failed to properly address many of the key issues raised. Basic questions were ignored entirely, including concerns relating to my professional reputation and what information had been communicated to the client regarding my withdrawal from the role.

I also found the overall tone and handling of communication unnecessarily rude, defensive and lacking basic professionalism and courtesy. Rather than acknowledging legitimate concerns, the response appeared focused on protecting the agency’s position rather than fairly reviewing the issues raised.

Following this situation, communication regarding potential roles from other Harmony franchises also suddenly stopped, which was extremely concerning from a professional perspective. Despite these concerns being raised, head office appeared to take no meaningful action whatsoever.

Since this experience, I have also spoken with several clients and childcare professionals who had previous dealings with Harmony agencies overall, and many expressed similar concerns regarding professionalism, communication standards and lack of transparency.

As someone with many years of experience in childcare and maternity care, I value honesty, transparency, respectful communication and professional conduct very highly. Unfortunately, my experience with this agency did not reflect those standards.

I would not recommend this agency to childcare professionals based on my personal experience.

This review reflects my own experience only.

The service i received from Harmony at Home has been amazing. Jo found me a lovely family and the process was very swift and personal. Thanks so much for going the extra mile, from wishing me good luck, to seeing how my first day went.

Zoe did a great job helping us find a nanny for our two young children. She very quickly sent us 3 candidates all of whom seemed experienced caring and capable. She co-ordinated setting up interviews with them and she was available, engaged and quick to respond throughout the whole recruitment process. We have offered a full time position to one of the ladies Zoe put forward and look forward to her starting with us next month.

I’m a maternity nurse who works with Georgina on a regular basis. I have always found her very friendly, approachable and professional. I cannot fault harmony at home maternity.

I've been working as a Maternity Nurse for Harmony at Home for around 7 years now, Georgina is always very professional and helpful whenever I contact her. She'll even go that extra mile answering any questions I might have. Georgina always returns my calls and promptly replies to emails .
One of the best agencies out there Thank You Georgina I look forward to continuing to work with you and Harmony at Home

Very professional and a pleasure to deal with

As first-time parents, we engaged this agency to source a maternity nurse during an already intense and vulnerable period. Unfortunately, the calibre of the nurse provided fell well below expectations.

We booked the maternity nurse for several weeks, with two weeks required upfront and non-refundable. By the end of the second week, concerns about professionalism and competence were clear. By the third week, we concluded that it was preferable to forfeit the final week’s fees rather than continue the placement. That decision alone speaks volumes.

While the agency may be protected by its terms and conditions, the structure of this arrangement — particularly the non-refundable fees — is not fit for purpose for parents under significant pressure. More concerning is the apparent lack of rigorous vetting.

Parents rely on agencies precisely to mitigate risk at a critical time. In our experience, that assurance was not delivered.

I am a maternity nurse and I cannot fault Georgina Ware who runs Harmony at Home maternity. Georgina is very professional, friendly and approachable. She always answers your call or if she is busy will call you back as soon as she is available. I love the fact that she can be seen actively putting videos up with new jobs as well as posting on WhatsApp. Georgina is very good at matching maternity nurses with the right family and I am very grateful for the rolls I have had through her and for her constant support.

I honestly couldn’t be more grateful for my experience with this agency, and especially with my consultant, Georgina. From the very beginning, she has been incredibly supportive, knowledgeable, and genuinely invested in helping me find the right role.

With over 20 years of experience as a maternity nurse, Georgina brings such a high level of understanding and professionalism, and it really shows in the way she works. After searching with other agencies for almost three months without success, she managed to find me a position within less than 48 hours of interviewing, which was truly amazing.

What meant the most to me was how thoughtfully she matched me with a family that genuinely suits my personality as well as my professional experience. That level of care made me feel truly seen and understood.

Georgina has been kind, responsive, and encouraging throughout the entire process, and I feel very lucky to be working with someone who clearly cares so much about both her clients and her candidates. Thank you so much for going above and beyond I couldn’t have asked for a better experience.

We worked with Sam to find a new nanny for our 4 year old. We were living in South Africa and moving back to the UK, which made everything harder. Sam was super easy to co-ordinate with, found us and vetted a small selection of super qualified candidates, and helped us through the choosing process. As an ex-nanny herself, she knows exactly what she's talking about. The whole process went as smooth as could be. After care, contract support, comp discussions, all covered. Thanks Sam, we recommend you for anyone.

We have used Harmony at Homes' services for both finding a night maternity nanny as well as our permanent nanny once our child got older. In both cases, Georgina and Jo absolutely delivered on finding us wonderful nannies who have been essential parts of our family. In both cases, Georgina and Jo were knowledge, very easy to contact and helpful throughout the process (which was brand new to us). I certainly recommend them for their services!

Jo's service to date has been excellent. She has also worked hard to accommodate last minute requests from us, finding us high caliber support during a time when we need it most. Immensely grateful and couldn't recommend Jo more!

Georgina has been amazing to get me registered and finding Night roles. The whole registrations and communication was very easy and swift. I would highly recommend Georgina and the agency for being very professional and always ready to help. Georgina is super lovely, kind and helpful.

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which questions to ask.

We have now had three maternity nurses at various stages from Harmony at Home,
one at very short notice to go on holiday. Each time we've been very pleased with the results - each person has been knowledgeable, well-trained and very nice, and Harmony at Home have been flexible and easy to deal with. We would highly recommend them.

Great agency

Fiona L has been brilliant in helping me find the perfect new role as a nanny. She has been kind, proactive, responsive, and understanding and very very lovely to deal with overall. This is a great agency and I cannot recommend Fiona at Harmony at Home highly enough. Many thanks again!

Georgina Ware was very helpful and efficient in locating a maternity nurse for me at short notice.

We had a great experience with harmony at home, specifically with Georgina and the night nanny service. Great communication and experience throughout.

Harmony at Home matched me with a wonderful family and supported me throughout the placement. Their vetting and matching process was professional and thorough; the team checked references, supported contract details, and stayed responsive when any questions arose. I felt respected and supported as a childcare professional. Highly recommended for nannies and families alike on the Isle of Wight.

Fiona was exceptional, she brought a level of intensity to the process and helped us to very quickly create solutions to our need. I would happily recommend Fiona, she is fantastic.