We bought a mattress yesterday at the Sutton Coldfield branch of Harvey Norman. It has a great ambiance and Tracey, who helped us was extremely informative and helpful. So much so, that we decided to... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great experience & service. Many thanks to Tiarnan who went above and beyond to ensure I got exactly what I wanted at a really good price, plus tips of how to get the best out of the camera. Couldn't... Ver mais
A empresa respondeu
I just wanted to say a massive thank you to Lilly at the Merry Hill store for all her help with returning my faulty item. She was absolutely lovely and made the whole process so easy and stress fr... Ver mais
A empresa respondeu
Aaron the store manager was amazing!! Came back the following week to purchase a tilt and lift chair for my grandad and his help couldn’t have been better. Gave us information along every step and ke... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de departamentos
- também em
- Loja de computadores e acessórios
- Loja de dispositivos electrónicos
- Loja de móveis
- Loja de roupas de cama
- Loja de sofás
Escrito pela empresa
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Informações de contacto
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great support
lovely service, very helpful and informative staff!
5 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Lara,
We are so pleased to hear that you found our service lovely and our staff helpful and informative. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Rude, Arrogant, and Utterly Indifferent to Paying Customers
Ordered a £500 wine cooler from HN on 21st July, went over a week without any delivery information. Eventually called to find out where my order was to be told that it was actually out of stock and it had to be ordered directly from Hisense. Was told I would be called back last week, and received no follow up on the status. Called them today to be told the there was no update and that they had only emailed Hisense for an update and made no attempt to chase. Staff were rude and arrogant.
5 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Jak,
We sincerely apologize for the significant delay and lack of communication regarding your wine cooler order. We understand your frustration with the repeated follow-ups and the unhelpful responses you've received. We are actively investigating why there was no proactive update and why your concerns were not addressed appropriately. We are committed to improving our internal processes to prevent such experiences in the future.
Kind Regards,
Kevin
Fantastic shop to deal with
Fantastic shop to deal with, especially the manager Craig. Prices were cheapest around. Great service thankyou
4 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Mark,
We're so glad to hear you had such a positive experience with us and found our prices to be the best around. We appreciate your kind words about our team's great service!
Kind Regards,
Kevin
Great all round.
Great price, superb delivery speed and excellent customer service when I raised query with them. Can’t complain one bit.
4 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Nick,
We're delighted to hear that you found our pricing great, our delivery speed superb, and our customer service excellent when you had a query. Thank you for your wonderful feedback!
Kind Regards,
Kevin
The guys were brilliant & so helpful
The guys were brilliant & so helpful! Easy and calm service.
4 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Jen,
Thank you for sharing your positive feedback. We are delighted to hear that our team provided you with such helpful, easy, and calm service.
Kind Regards,
Kevin
Superb customer service, great choice of products
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange, a superb choice of items on display. Would throughly recommend and we will return.
3 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Jimbob,
We're so pleased to hear about your excellent experience with us! It's wonderful that our team helped you find exactly what you needed and that you enjoyed the wide selection of items. We look forward to welcoming you back.
Kind Regards,
Kevin
Callum and Diare were brilliant
Callum and Diare were brilliant. Nothing was a problem and they got me sorted with a brand new iPad and all the accessories. Converted to Apple as a result. So much better than the service you might get online. Brilliant team.
3 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Alex,
We appreciate your fantastic feedback! We're thrilled to hear that our team members provided brilliant service, helping you with your new iPad and accessories. We're delighted you had such a positive experience.
Kind Regards,
Victoria
Excellent Experience
Conor waa very helpful and accommodating.
He was patient and informative.
Thank you.
2 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Liz,
We're so glad to hear our team member provided such helpful and informative service. We appreciate your kind words!
Kind Regards,
Kevin
Craig was a fantastic help when picking…
Craig was a fantastic help when picking our TV. He made the experience fun and worked within our budget to get us an ideal TV for the best price, along with lots of laughs. We really enjoyed our experience!
2 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Alanna,
We appreciate you sharing your positive experience. We're happy to hear that our team member made your TV selection fun and helped you find an ideal TV within your budget, along with lots of laughs.
Kind Regards,
Victoria
Thomas was great :)
2 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Rachel,
Thank you for your kind words, We hope to see you in store again soon!
Kind regards,
Victoria
I found harvey norman store in Sutton…
I found harvey norman store in Sutton coldfield to be very interesting, the stock was excellent, and the tec for me was super , i purchased a samsung phone with alot of help from Jake ,he was very knowledgeable and helped me chose the phone which suited my needs
1 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Mr & Mrs A Ashmore,
We're so glad you had a positive experience in our store! It's wonderful to hear that our team provided such helpful and knowledgeable service. Thank you for your feedback.
Kind Regards,
Kevin
Delivery guys were 100% professional…
Delivery guys were 100% professional and friendly
1 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Zara,
We are so pleased to hear that our delivery team provided you with such a professional and friendly experience. Your positive feedback is greatly appreciated.
Kind Regards,
Kevin
Harvey Norman Holywood.
Visited Harvey Norman Holywood for a new Suite of furniture. Great selection and friendly staff. Kevin was a great help, very knowledgeable and friendly. Great overall service.
1 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Neil,
We are so pleased to hear you had such a positive experience with us and found our team member knowledgeable and helpful. Thank you for your kind words!
Kind Regards,
Kevin
Don’t buy from here if you live in…
Don’t buy from here if you live in scotland over 2 weeks waiting still not received told id be contacting not contact got message this morning there coming Monday explained they will come back there next run in scotland. On the 17.th another 2 weeks … come on im in Glasgow not the amazon will not be buying again worst delivery service I’ve ever experienced
1 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Derek,
We genuinely appreciate you taking the time to share your delivery experience with us. We understand your frustration regarding the extended wait for your order in Glasgow and the communication issues you've encountered. We are actively reviewing our delivery processes. Please email the details to our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Very strange business to deal with
Very strange business to deal with. Ordered a TV when on special offer and then heard nothing. Order was then cancelled with no explanation. Called and they said they would call me back. I called my nearest store who said they did have stock and they would call me back. Heard nothing so called and they promised to call back but nothing. Just very poor customer service all round. Perhaps it's all for the best in case I had an issue in future. Update: Their customer services is great at responding to reviews. Shame they can't put that energy into fixing issues before a review is posted.
31 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Matt,
We are truly sorry to hear about the frustrating experience you had with your recent order and the subsequent communication. We understand how disappointing it is to have an order canceled without explanation and to not receive the follow-up calls you were promised. We are reviewing our processes to prevent similar situations and improve our customer service. If we can assist you further pleas email our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Service very helpful
1 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Anjana,
Thank you for taking the time to leave this review. We are delighted to hear of your experience with our service teams.
Kind Regards,
Kevin
Had a lovely experience with Connor…
Had a lovely experience with Connot today at Harvey Norman in Sutton Coldfield. We were after some pillows. Connot couldn’t have been more helpful.
Geoff Kingstanding.
31 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi there,
We're so glad to hear you had such a positive experience finding pillows with our team. We appreciate your kind words!
Kind Regards,
Kevin
I met Steve law on my first visit
I met Steve law on my first visit, he was extremely helpful and knowledgeable.
I went away to make other enquiries with another white goods store. In the end I returned to Harvey Norman specifically to continue my conversation and exploration with Steven as by now, he had a good grasp of my circumstances and what I was looking forward .
He continued to be gracious, helpful which concluded in me making a purchase.
Had it not been for his invaluable insight and input, I could well have gone elsewhere to make my purchase. Steve, in my opinion, is a positive asset to your high street store.
Steve, it was my pleasure to have met you.
31 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Christine,
We are so pleased to hear about your positive experience and that you received such helpful and knowledgeable assistance. It's wonderful to know that our team member's insights were invaluable in your decision-making process. We truly appreciate your kind words.
Kind Regards,
Kevin
Awful
Awful. Promising delivery everyday and I still don’t have a fridge.
31 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hannah Stedman,
We are truly sorry to hear about the ongoing delay with your fridge delivery. We understand your frustration..If we can assist you further, please contact our customer support team. customer@support.haveynorman.co.uk
Kind Regards,
Kevin
Great service from Craig super…
Great service from Craig super friendly and great customer service service, definitely shop at the Boucher Road Belfast store again.
28 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom
Hi Donna,
We're delighted to hear that you received such great service from our team. We truly appreciate your kind words and look forward to welcoming you back to our store again soon!
Kind Regards,
Kevin
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.