Harwoods Group Opiniões 

Markus was amazing at helping find a new car he was patient and willing to answer all my questions and made sure the car was best for me not just trying to upsell the fanciest options. Cannot recommend him enough thank you !

We went to Audi Portsmouth after having seen a few cars that we were interested in online. Our salesman Markus Gearing was attentive and friendly from the start, answering all of our questions honestly and patiently. He took time to explain everything and although we were offered all of the extras, at no point did this seem pushy, he just provided open and clear explanations about what was available to us.
After the purchase any issues were dealt with quickly and communication was excellent throughout.
Picking up the car was a lovely experience, we definitely felt that we received a 5 star service.

5 stars for Markus and Tom.

We bought a car from Portsmouth Audi this week.
First contact was with Tom, who was friendly, relaxed and very easy to talk to.
We left the showroom feeling reassured we were in safe, experienced hands.
Unfortunately Tom was away on annual leave when we returned for a test drive, but Markus stepped in and did a superb job of helping us fall in love with the car during a very enjoyable 45 minutes.
Everything a test drive should be.

Next we were passed on to Toby to close the deal.
The "shifty car salesman" vibes quickly proved justified as he tried to sell a longer period of finance than previously agreed with Tom.
We decided to self finance.
With a few days to go before collection, Toby played the jeopardy card by implying Harwoods would not deal with the private finance broker we had arranged finance with and attempted to nudge us towards using dealer recommended financiers, lest we lose the opportunity to purchase the car.
When we called him out he went to great lengths to insist he had not tried to "force" us into using their financiers, which was not a word we had used but perhaps highlights how much trouble he knew he had put himself in.
We made finance manager Mark aware and insisted he escalate the complaint higher to sales manager James but we are not convinced this happened.

Having had such a positive experience with Markus we insisted he provided the hand over, which he confidently navigated given the complex procedures involved.

Great job Markus - you are 100% the kind of chap we would want to buy a car from.

All I can say is that Markus Gearing was fabulous!!

Very trustworthy, super helpful and explained everything very clearly. It was my first time buying a car from a dealership but Markus put me at ease and made the experience really exciting! Can’t recommend him enough🙂

Absolutely diabolical customer service, pre paid for parts. Advised it can take 2 -3 weeks. 4 weeks later called to chase promised a call back. Week 5 still not heard, 6 weeks later chase again.
No call no follow up no care. Part still not available 3 months later!!

Brilliant service from everyone at Harwoods Portsmouth especially from Markus Gearing who ensured everything was ready and right for me. Brilliant service.

As all other main dealerships, they tell you what you want to hear to extract your hard earned money and then when you have an issue they go quiet.
I bout a Velar nerly a year ago, insisted on a LR 3 year warranty due to a very bad experience with a Porsche main dealer, was assured that Harwoods was a trustworthy company and there would be no probelms. Nearly a year on i get an invite from JLR to renew my warranty as the 1 year i had was coming to an end??
Basically, it transpires that they had sold me, at nearly £1650 an inferior 3rd party extension for the following 2 years, if this had been explained to us we would not have bought the vehicle!
I rang the branch a couple of times, no one available to take my calls, were promised a call back, surprisingly this never happened, rang head office with the same outcome, emailed both branch and head office, still awaiting ANY response but not holding my breath.
AVOID this group of dealers, but if not, scritanise every piece of paper and get things in writting before handing over any of your hard earned money!

Absolutely over the moon with Harwood Audi at Five Oaks. I’m really quite a worrier and my transport is critical for my work. Time and again these guys and girls go above and beyond. The know more, they advise correctly and they sol e problems. And that’s what it’s about. My wife, daughter and I all have Audis and will be replacing them through here for the foreseeable. It’s just not worth messing about.

I honestly cannot recommend Five Oaks Audi based on my experience.

Every time my car has been in for repairs, it has come back with more problems than it went in with. Instead of fixing issues properly the first time, I've had to make repeated visits, wasting my time and leaving me with very little confidence in the workmanship.

What has been just as disappointing is the customer service. On every visit, I've been made to feel like I'm an inconvenience simply for expecting my car to be repaired correctly. Rather than feeling valued as a customer, I leave feeling frustrated and unwelcome.

To make matters worse, they seem happy to charge for the smallest items, yet the standard of service doesn't come close to justifying the cost. When you're paying premium prices, you expect premium service, and unfortunately that has not been my experience.

As a business, we currently have three Audi vehicles in our fleet. Because of the poor service we've received from Five Oaks Audi and the lack of confidence we now have in the brand, we've made the decision to sell all three and move to another manufacturer. That's a significant decision, but one we feel has been forced upon us.

This dealership has completely destroyed my confidence in Audi. I wouldn't recommend Five Oaks Audi to anyone looking for the level of service you would expect from a premium brand.

Just purchased an Audi Q4 from Harwoods Portsmouth. Markus Gearing was friendly, supportive and his communication throughout was excellent. There were a couple of issues with the car (it was used), but these were dealt with with no problem at all. Would definately recommend.

Brilliant from start to end
Markus was incredible

I purchased my new used Audi from Harwoods Portsmouth my salesman was Markus gearing he gave me great confidence in purchasing my car everything was professional from start to finish which was only six days very happy with my new car I would recommend this Audi dealer

Purchased a car today from Audi Southampton through Becky. Her service was outstanding from the very first phone call. Handover was efficient and she made sure it was special. Travelled 3 hours to and from this dealership but I would buy from these again in a heartbeat. Thank you Becky and the rest of the team at Audi Southampton.

Marcus was excellent throughout the process.

Recent car purchase
I was approached as my car was due for a repair and was asked if I was considering a new car
As it happened I was and eventually met up with Markus Gearing who helped me to make a decision
I exchanged my S4 avant for a Q3
Guided me through everything and had so much patience with me and my doubts
I loved my car but very pleased with new one as it truly does suit my needs better
Markus was kind, courteous and with good humour
Made me feel relaxed about the whole experience
Having recently moved into the area it felt good to feel welcome and relaxed having been used o my previous Audi garage for 8 years plus
Thank you

Unable to get a response by telephone from Volvo Crawley!! Made five ( 5) phone calls each of (+/-) 5 mins duration & no pick up. Not the first time, previous experience addressed by having to drive to the dealership!! Potential new owners beware!!

Came in today as I had received an Audi car from family, I needed a new code for the Audi connect so I popped by on the off chance, this is when I met Nick, can I say what an absolute asset he is to the company.
I owned a Land Rover before this and the customer service there put me off buying another, but Nick at Audi, has restored my faith in real customer service.
He not only helped me set my car up (which I didn’t even buy from them) he also showed me how everything worked and helped me set the systems up. He didn’t have to do this, but he did willingly & answered all my questions. That there is why I would return to Audi now for my servicing etc and potentially a new car in the future. The impact customer service makes is huge, and Nick, you are a legend. Thank you!

Volvo Crawley - Harwoods, during the Volvo new car experience. Experience not great to be honest. Booked in to the Volvo new car event, with test drive of XC40 in place at 11.00am yesterday 30th May. Arrived 10.55 receptionist booked us in apologised that our sales contact was with another customer. No tea or coffee…We asked and was directed to help ourselves. No pro active communication at 11.35 after being offered 10 mins with another sales person (their words “I have another customer at 11.45”) we walked out. Caffyns Worthing will now get our new car order next Saturday. Poor customer service from Harwoods Crawley VOLVO. But if you want to wait on uncomfortable chairs, serve yourself coffee and wait a while reading out of date magazines maybe Harwoods Volvo is for you. Oh and the real kicker, no one even bothered to call, text or email an apology or follow up at all. Clearly do not need new business there. Update June 3rd 3.30pm still no action from Harwoods Volvo Crawley.

Marcus from audi in portsmouth went above and beyond to get me the car i wanted in the colour i wanted and helped me through out the whole process even setting up the apps ect for the car

I have recently found out that the wheels of my XC60 purchased from new 3 years ago have corrosion on 3 out of 4 wheels. This has been confirmed by a specialist provided by AutoTrust who undertake cosmetic repairs under the policy provided originally by Volvo.
Having raised this a a warranty claim via Harwoods the main Volvo dealer they confirm that Volvo do not accept corrosion on wheels under warranty. This on a car which was a little under warranty £50k when I originally purchased it.
The car is otherwise perfect condition with less than 20k miles on the clock. It is not cleaned using abrasive sprays commonly used at cheap hand wash businesses & according to the specialist should not be showing signs of any corrosion at this time.
I am obviously disappointed with the service provided from what I thought was a reputable car company. This will influence my next purchase decision.