Haybrook Opiniões 277

TrustScore: 2.5 em 5

2,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I would like to thank Francesca for helping an 80 year old lady untangle the challenge of selling a property. Her patience and clear explanations made the process easy.

Classificada 5 em 5 estrelas

A massive thank you to Francesca for supporting us through the sale of our property. Friendly, helpful and patient, answering all our questions and guiding us through the process.

Classificada 1 em 5 estrelas

I let a room in my HMO property in Sheffield through Haybrook. I was dealing with the "Assistant Branch Manager" all the way through the process. I revealed to the agency how to get acces... Ver mais

Classificada 1 em 5 estrelas

2 years worth of failings Staff leave and don’t pass on We paid for a fully managed service renting out our property but had no one managing our property, made many formal complaints all ema... Ver mais

Informações sobre a empresa

  1. Serviços para empresas

Sobre Haybrook

Informação fornecida por diversas fontes externas

We’re on a mission to get you moved.

We have unique technology that gets your home hundreds more clicks, agents who listen and will negotiate hard on your behalf, and you don’t pay us a penny until we succeed.

Sell faster, smarter and for more: Think haybrook.

Get viewings, not just views

Flink is a unique technology that matches your home’s best features with things your buyers love, so they’re more likely to click, arrange a viewing and make an offer.

It’s not just local, it’s personal

Rather than concentrating on selling themselves, our agents focus on the reasons why you’re moving, so they understand how to help you best.

Big Benefits

Our size and reach means we can get you moved, smarter, faster and for more.

No sale, no fee

We don’t think you should pay a penny to someone to sell your home, unless they actually do. So we don’t charge you until we have.

BOOK YOUR FREE VALUATION BRANCH FINDER


Informações de contacto


2,6

Mau

TrustScore: 2.5 em 5

277 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

Cold calling me constantly

Cold calling me constantly, I’ve had them try and ring 6 times within two days. We aren’t even selling with them, they are a nuisance trying everything to put you off selling with anyone else. I’ve blocked their number but I still get texts when blocked numbers call and it’s beyond annoying. Bottom of the barrel - avoid.

20 de agosto de 2022
Opinião espontânea
logótipo da Haybrook

Resposta da Haybrook

Hi,
We're sorry to hear this. Please feel free to send your contact details to reviews@haybrook.com and we will get our Data Protection Officer to remove you from future marketing and telephone activity.
Thank you

Classificada 5 em 5 estrelas

It was a pleasure meeting Biannca.

It was a pleasure meeting Biannca. We are very pleased and very happy with how professional Biannca was and how knowledgeable she is.
Biannca explained everything to us that we needed to know. We will be very happy to ask Biannca to put our property on the market for us when we are ready.

5 de agosto de 2022
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 5 em 5 estrelas

Super happy with the service

Super happy with the service received! Joanne and Katie were exceptional with assisting us with buying our home. Great speed, attendance and excellent communication between all parties . A***

29 de julho de 2022
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 1 em 5 estrelas

Constant harrassment with letters

Constant harrassment with letters. Could care less then that a house has sold nearby. Received constamt stream of letters. Two emails and an angry phone call and the letterd keep coming. Emma Belcher Branch manager of Haybrook stop sending harrassing letters.

6 de julho de 2022
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Resposta da Haybrook

Hi, we're sorry to see this. Please can you email us your property details to reviews@haybrook.com and we will pass this information on to our Data Protection Officer to have you removed from our mailing activity.

Classificada 5 em 5 estrelas

Great

Me and my husband rented a house using Sheffield lettings.
We had a great experience and great service, mainly with our case dealt Chloe, she is absolutely amazing, nothing is too much trouble for her and she was there to answer all the questions or concerns we had.Thank you Chloe!!! Thanks to Sharron and Tom as well.

On the other side I do think up to 10 days to organise the payment to our bank account after the tenant has paid straight away is too much wait for the rent collection option that we have gone.

24 de maio de 2022
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 4 em 5 estrelas

Tom Aspinall *****

Although I had some issues and slow responses initially on my account. Tom Aspinall quickly picked up my queries, responded timely and provided solutions and clarity. His customer focus is great and I hope he continues to work on my account.

17 de maio de 2022
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Resposta da Haybrook

Thank you for taking the time to leave us a great review about your experience with us!

Classificada 5 em 5 estrelas

Exceptional service.

Tom Aspinal, the Senior property manager has been exceptional in his communication, response times and actions. A superb assert to the company.

5 de maio de 2022
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Resposta da Haybrook

Thank you for your review Louise - we're glad you've had such a great experience from the team!

Classificada 5 em 5 estrelas

We rented a property through haybrooks…

We rented a property through haybrooks and in the follow up to our moving out process Ryan Waughdealt with us brilliantly, he was always there to help with matters and answer questions we had. Communication was always great and everything was dealt with by Ryan quickly and professionally.

We would like to say thank you to him for making sure everything was dealt with for us.

We would also like to mention Zoe who did viewings with potential tenants at the property we were moving from.
She was very professional and put me at ease throughout.

4 de maio de 2022
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Resposta da Haybrook

Thank you for your review Ashleigh - we're glad you've had such a great experience from the team!

Classificada 1 em 5 estrelas

conflicting information with regards to…

conflicting information with regards to releasing bond payments.
waited for well over a calendar month for them to get in touch but never did and was apparently my fault for getting it wrong.

29 de março de 2022
Opinião espontânea
logótipo da Haybrook

Resposta da Haybrook

Hi Craig,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haybrook.com with details of the branch you were dealing with and the situation and we will pass to the relevant team to investigate for you.
Thank you

Classificada 5 em 5 estrelas

Katie you have been most helpful in…

Katie you have been most helpful in facilitating the recovery of charges from our vacating tenants.
You have advised and assisted us in every step to a successful conclusion.
You are an asset to your company.
Thank you.

18 de março de 2022
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 5 em 5 estrelas

My experience

It was an amazing experience with this team. I would like to thank Ryan Waugh and Chloe for helping me throughout this journey..

8 de março de 2022
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 5 em 5 estrelas

Christina Clarke at Haybrooke Banner Cross

Christina Clarke at Haybrooke Banner Cross gave fantastic service, when selling my house. It was a very busy market and Christina was totally committed all through, keeping me alerted with all developments. She did an excellent job with the advert, doing the write up and taking the photos herself. I would totally recommend her.

5 de março de 2022
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 4 em 5 estrelas

Effective, but sometimes overworked.

Initially had a difficult experience with Haybrook, but once I made my concerns clear they were very proactive in wrangling some subpar conveyancers into action.

9 de fevereiro de 2022
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Resposta da Haybrook

Hi,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email customer.relations@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.
Thank you

Classificada 5 em 5 estrelas

5* Service from Ryan in Haybrook

Currently Ryan is dealing with the Electrical appliance in the letting apartment. He is patient but quick in response. He has helped to solve problems in a good way. We really enjoy the excellent letting service he has provided.

20 de janeiro de 2022
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 5 em 5 estrelas

Fantastic agents despite heartbreak

We began our purchase of a property offered through Haybrook back in the summer. Every step of the way Laura and Amanda had been fantastic at keeping us in the loop, informing us of any changes and chasing the vendors when needed.

Unfortunately, the vendors decided to pull out of the sale when we were ready for completion due to their own sale falling through. Amanda was incredibly supportive and tried her best to reason with them, however she was unsuccessful. However I am so grateful for her kind words, support, and kindness during this time.

We are currently looking for another property, and any with Haybrook always get a second look from us due to our previous wonderful experience.

8 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

5* service from ryan

Recently dealt with ryan and what a lovely chap he is. So helpful polite and down to earth. Reported our heating not working and he had arranged someone to come and fix it. They were here within 3 hours the same day. All sorted. Very thankful for great support from our letting agent.

2 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

We have recently started working with…

We have recently started working with Haybrook Sheffield. Ryan in property management has already supplied us with some projects. Looking forward to a prosperous working relationship. Thank you Ryan for your support.

30 de novembro de 2021
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 5 em 5 estrelas

The Amazing Annette - the manager at Haybrooks…

Annette the manager at Haybrooks Hillsborough is an absolute credit to the company, she has gone above and beyond numerous times throughout this process to get us though our property purchase. I couldn’t recommend her enough and we couldn’t of done it without her!

12 de novembro de 2021
Opinião espontânea
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Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 4 em 5 estrelas

Really good service and friendly people…

Really good service and friendly people to deal with. They found people to move into my flat within two days. And then organised everything smoothly to get them moved in

8 de outubro de 2021
Opinião espontânea
logótipo da Haybrook

Resposta da Haybrook

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Classificada 1 em 5 estrelas

I have to say Hillsborough estate…

I have to say Hillsborough estate agents. Well where do I begin. It has been the worst experience of my life. The stress and the anxiety the manager put me through was horrific. I have sent an email of complaint to the director of Haybrooks but I assume I will receive the same amount of customer service as I received from the manager. The manager excels in being a bully.

This saddens me that I have to write this as I have never experienced anything like this before and they still want me to £2700 in fees for the privledge. By the well make sure they tell you about the VAT as they didn’t tell me. So I thought £2250 was bad enough they put another £450 on top. I could go on forever but I’m not

I’m hoping the director of Haybrooks can salvage their reputation but I don’t hold my breath on that.

3 de outubro de 2021
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Resposta da Haybrook

We are very sorry to hear that you feel you have not received the service from Haybrook you expected or was promised. Please be assured we take customer complaints seriously and our Estate Agency Director is investigating this matter and will be responding in due course.

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