I ordered boxers, and they came quickly. The tracking was amazing too. 10/10!! Thank you. I will definitely order again in the future. 😁🫶🏻
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Leia as opiniões dos outros
Sadly a terrible experience, i ended up paying so much money on taxes that it made no sense at all to shop at HBX plus a ultra long delivery time from Hong Kong! Such a rip off, this websites should c... Ver mais
A empresa respondeu
Bought a small Carhartt bag which had a carabiner clip on it. As soon as I got it the clip broke almost instantly, it was very poorly constructed (not HBX's fault as they did not make it). Contacted H... Ver mais
A empresa respondeu
I was looking to purchase a certain MM6 Maison Margiela sweater. I came across HBX, and was initially reluctant to make the transaction as the seller was based in Hong Kong and I’m in the United Stat... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HBX is a global online retail destination for men's and women's clothing and style. Shop from over 200 of the world's leading streetwear and contemporary brands.
Informações de contacto
Hong Kong
- help@hbx.com
- hbx.com
4,0
Bom
229 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick to solve my problem
8 de agosto de 2024
Opinião espontânea
Resposta da HBX
Hi GC,
Thanks for sharing your feedback with us.
Feel free to let us know if you need any assistance and thank you for your support again.
服務效率
之前消費時手機號碼是一致的，但地址改成英文改成中文後手機號碼可能有變更到，所以沒有收到相關訊息，8/1才發現貴司有寄信給我，才驚覺手機號碼有異，幸好貴司即時協助處理，使得商品能順利出貨，非常感激！
2 de agosto de 2024
Opinião espontânea
Review for CS
26 de julho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thank you very much for sharing your review.
Feel free to let us know if you need any assistance and we'll be happy to help.
문의드렸는데 정말 친절하게 해결 해주셨습니다.
22 de julho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thank you very much for your feedback.
Feel free to let us know if you need any assistance and thank you for your support again.
Resposta da HBX
Hi Jayden,
Thanks for sharing your feedback and we're happy that the issue has been resolved.
Feel free to let us know if you need any assistance and thank you for your support again.
so kind of him he saved me
12 de julho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thank you very much for sharing your feedback. We're glad that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
Thank you so much for ur help
Thank you so much for ur help. : )
12 de julho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
Respond quickly to questions
3 de julho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thank you very much for sharing your feedback.
Feel free to let us know if you need any assistance and we'll be happy to help.
購入したサイズを違えてしまいましたが
購入したサイズを違えてしまいましたが、メールでお願いをし、快く即座に変更の対応をしていただけました。
心から感謝しております。
8 de julho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thanks for sharing your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Thx a lot for the prompt reply!!!
Thx a lot for the prompt reply!!!! Great
4 de julho de 2024
Opinião espontânea
Resposta da HBX
Hi Ronald,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
It was the best chat service.
It was the best chat service I’ve ever experienced. I’m really happy to Jayce’s fast service. Thank you!
2 de julho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Resposta da HBX
S.H 様，貴重なご意見をありがとうございます。お力になれて幸いです。
何かサポートが必要な場合は、お気軽にお知らせください。
No response
Why do you provide a contact method via WhatsApp or Messenger, but never answer it.
9 de junho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thanks for sharing your feedback. Sorry that we may not be able unable reply you during the holiday on June 10.
Feel free to leave your message and we'll get back to you as soon as we can.
For any assistance, you may also reach us at help@hbx.com or the live chat on hbx.com / our app during the business hours too.
Super fast response
3 de junho de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thanks for sharing your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Please change your shipping company!
The shipping method from Yamato sucks！
31 de maio de 2024
Opinião espontânea
Resposta da HBX
Hi Lisa,
Thanks for reaching out and the comment here.
Reviewed the shipment, it has taken 7 business days for delivery which is within the time frame.
Sorry for the inconvenience may have caused and we shall pass your case to the courier for review.
Other than the standard shipping, we provide express shipping for delivery to Taiwan that you may consider next time. Meanwhile, we shall explore other possibilities for shipping to your location and hope to bring you a better shopping experience.
Thank you very much for your feedback again and hope you enjoy the new outfit.
Super fast delivery and response
Super fast delivery and response. Very helpful customer service and support. Thank you for fulfilling my request.
28 de maio de 2024
Opinião espontânea
Resposta da HBX
Hi Stephen,
Thank you so much for your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Good customer service
Quick response while I was tracking my purchase delivery
16 de maio de 2024
Opinião espontânea
Resposta da HBX
Hi Chris,
Thank you so much for your feedback.
We are glad that you are happy with our service and hope you enjoy shopping with HBX.
Feel free to let us know if you need any assistance and we'll be happy to help.
Missing order
Missing order, no help from customer service and its been now 4 days since last response from them. Horrible horrible horrible experience with no regards to customers satisfaction and no resolution process. I never felt so insulted and deprived of my money. Avoid at all cost
2 de maio de 2024
Opinião espontânea
Resposta da HBX
Hi there,
Thank you so much for your feedback. Apologise for the delayed reply and any inconvenience may have caused.
To further assist you, feel free to reach us at help@hbx.com or the live chat for assistance.
A Experiência Trustpilot
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As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
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Leia mais sobre como processamos as opiniões na Trustpilot.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.