Headphone Zone Opiniões 29

I have been buying threir products from past 5 years. Recently I ordered a product and its been 6 days and was not shipped, Customer care replied stating that the product will reach their wearhouse today and will be shipped the next day. Why did they accept orders when they know that product is not avaialable and will be avaialble after few days. Requested for cancellation yesterday and the status is calcellation Requested. Good quality products cannot increase your sales, Customer statisfaction and after sales also does matte. I will re think thrice before oordering any product from your site fom now.

I ordered a product and it was supposed to be shipped within a 24-48 hours. The time passed and they still hasn't shipped my order, the product went sold out. I was curious and in the mean while I found unboxed version of the same product and asked them to ship that for me over the call or atleast requested a refund but their refund form could only be filled once as I already filed once giving the reason as late delivery. that is when she mentions, they have to inspect the product before they ship to me. which I was fine with, in the last minute she mentioned she would ship the product that I ordered early the following day.

The audio quality and comfort of these earphones are excellent—no complaints there. However, customer service is extremely poor, relying solely on emails with no direct person-to-person support.
The right earbud had an issue from day one, but I used the left alone for nearly a year until it failed. In my detailed warranty claim (including photos and a handwritten letter via courier), I clearly stated: I don't mind if you fix the right earbud, but I need left to work as it was. Despite acknowledging the initial damage, they reshipped the earphones in even worse condition.

After Sales Service Very Pathic & Slow... If your patience level is too high then this brand is for you. The process takes a lot of time. You'll have to wait during the warranty period (due to the slow service process and waiting time).

For example, I had filed a complaint on February 8 regarding the headphone not working properly, But due to the product inspection process (which is very slow) I had to wait for one and a half month (March 19, 2026)... After so many request the company send the item to Mumbai Office for secondary inspection.
(Most importantly: Pick-up facility is not available, there is no service center near you; you will have to send it to Chennai office via prepaid courier)

After a long wait, you'll receive the same repaired product back. This means the company has no exchange policy; you'll receive the product after repair, no matter how long it takes, and if it takes too long, they won't replace the product. Time is irrelevant.

NOTE: Purchase at own risk...😒

Ordered and paid in advance. Never got delivered. Poor customer service. Intact no way to contact. Only automated mails recieved. Not even able to cancel the order. Never trust a website like this

I am sharing this review to help future buyers make an informed decision about Headphone Zone customer service and warranty support.

My experience highlights a gap between written commitments and actual resolution.

I was initially given a clear written assurance that my earphones would be accepted as a return exception and that full store credit would be issued so I could upgrade to another product. I proceeded based on this written confirmation.

Yahoo Mail - Re_ [WCID_ TH869] …

However, after the unit was submitted, the company unilaterally shifted the case to the warranty repair route, stating that the exception window had expired — despite no explicit validity period being mentioned in the original communication.

That was only the first concern.

The bigger issue is that the repaired unit returned to me developed a new defect (loose right-side unit) which did not exist prior to their repair process. This raises serious questions about the effectiveness of the quality check before dispatch.

Even after clearly documenting this in the same email thread, I was again asked what issue I was facing — which suggests the case history was not thoroughly reviewed before responding.

At this point, the experience has felt more process-driven than resolution-driven.

To be fair, the support team has remained polite and has offered to process another warranty claim and potential replacement. However, after already receiving a defective unit post-repair, confidence in repeated repair/replacement cycles is understandably limited.

Key takeaways from my experience:

Written store credit exception later declined

Return exception validity not clearly defined upfront

Product developed a new defect after warranty repair

Repetition required despite detailed email trail

Policy rigidity appearing to outweigh customer outcome

For a retailer positioned as a premium audio specialist, I expected tighter exception handling and stronger post-repair quality assurance.

I hope Headphone Zone improves its internal coordination and customer resolution framework going forward.

I remain open to a fair closure, but the current experience has been far more drawn out than necessary.

THE Audiophile brand in India. Huge selection of headphones and DACs. They have events where you can try headphones which is critical to making your choice.
Best part is the support! I messed up a 2 of my orders and they were very supportive even though I inconvenienced them.

Keep up the great work!

Amazing support. They go out of their way to help. Great selection of gear that is hard to find in India.
Genuinely surprised that their ratings are this low on TrustPilot.

Their team sucks in repair. The only thing good about them is that they reply to the mails(which is no use as the issue won't be solved). I sent them my fiio ja11 dac because one side of the iem wasn't reading. So they when they checked the product it was perfectly fine. I urged them to check again and they said they checked it using multiple device and then send the product back. So when I got it back the problem persisted. I didn't send it back because all it could do was waste my time further.

No customer support and reply from headphones zone after mail any issue found in headphones after purchased. It's true experience with me.

Shipped me damaged product I asked for exchange of the product
They are blaming me stating I caused the damage no exchange or refund

legit site fast delivery genuine products best price

The product I got SIMGOT EW300 worth 7k got it's jack torn in a week. Further communication regarding them was harsh and never resulted in any betterment. The last resort was a discount for an overly priced item they had in their website.
Worst management by headphone zone
I would never recommend this scam to anyone

I ordered headphone zone product and its stopped working the product is in warranty and they want me to send the product to them in Chennai

I bought cca hydro a 12000 rs iem from them and as advertised on there portal it has extra bass signature but after using it I found totally uncomfortable and neutral sound so when I requested to return the product the request was declined from headphonezone, I would say its a total scam and purchasing high end iem creates no diiference at all, because headphonezone or any other online seller has no offline store where you can check the product and after purchaing there is no return.

Headphone Zone
Heuser Guenter
2956 Green Avenue
San Francisco CA, 94107

The seller increased the charge for the headphone pads when the transaction was in pending state on PayPal; the order was never finalized due to Norton flagging the site as suspicious. Yet - i was charged higher amount, the product was never confirmed and shipped. Luckily - AMEX and PayPal agreed and provided a full refund.

Non Existent customer Care. No Regard for timely delivery. They deal with fraud couriers.. Stay away if you don't wan't your health to be impacted.

Very good experience. They also offer cash on delivery for the audio products which is a must if you are ordering from them for the first time. The updates emails are a breath of fresh air compared to the ones from amazon etc. Will deffinately order again.

Headphone Zone, a sanctuary for discerning ears, beckons to those seeking auditory nirvana in the heart of India. Here, time dances swiftly to the rhythm of expedited deliveries, ensuring your coveted gear arrives with the grace of a well-composed symphony.

Customer service, a beacon of warmth and courtesy, illuminates the path for seekers of sonic perfection. Whether in person or through the ether of call and email, the headphone gurus stand ready, their wisdom a guiding light through the labyrinth of audio intricacies.

But lo, it is not merely the gear that enchants the senses, for within these hallowed halls lie listening sessions that transcend mere mortal realms. Raghav's Audiophile 101, an ode to the pursuit of sonic excellence, and AR Rehman's melodic tapestries, weave a tapestry of sound that enraptures the soul.

In gratitude, we offer our sincerest appreciation to Raghav and the entire Headphone Zone family for their tireless efforts in fostering the audiophile spirit across the land. May their endeavors continue to resonate and inspire, as we journey ever deeper into the boundless expanse of sound.