HealthEquity Opiniões 

They overcharge and underdeliver. Website is clunky, buggy, and not at all user-friendly. I've been locked out of my account more times than I can count, and hence, have spent hours on the phone with customer service trying to get back in.

Ultimately I started transfering my funds to another HSA every 6 months or so, because I literally couldn't access my Health Equity account. That was a do-able workaround I suppose, but as of Nov 2025, there is a $25 fee for any transfers like that. It feels like I am being punished for their ineptitude.

How I wish wish wish my employer would use a different provider. This exasperating.

HealthEquity EZ Receipts might be the worst piece of business software I have ever been forced to use.

I am using it to apply for a TAP card and access a tiny travel grant, yet the entire process is an absurd amount of fuss for such a small benefit. The application barely works, is poorly explained, crashes constantly, and the mobile app is flat-out useless.

My account is now locked. The site tells me to contact support by logging in, which is impossible because I cannot log in. That circular support process would be funny if it were not wasting so much time.

The authentication design is also ridiculous. It requires a passkey as “2FA,” even though a passkey is intended to replace a password, not be bolted on as a second factor. To set it up, I was required to scan my ID and complete a face scan. The process failed, and then told me that my actual ID was not mine.

I did not manage to get into my account this time. When I was previously able to access it, the interface refreshed so frequently that it broke forms while I was completing them. Clicking blank areas of the page could send me to “page not found” or “access denied” errors. It quite literally did not work.

Even Microsoft Teams feels exceptionally well designed compared with this. That is an extraordinary achievement in the worst possible sense.

Bad software is an insult to users’ limited time. HealthEquity appears to have selected the easiest and cheapest possible option, regardless of whether it functions. The result is embarrassing, unreliable, hostile software from a company handling benefits and sensitive personal information. It is also embarrassing that organizations continue to use it.

This entire industry has normalized forcing people through gross, badly designed systems for basic administrative tasks such as travel grants. HealthEquity should rebuild the product, replace the people responsible for these decisions, and stop making users pay for its incompetence with hours of their lives.

Would rate even lower if I could

This is without a doubt the worst company I've ever worked with in the 56 years I've been on this planet. Steer clear of these people because their customer service is horrible to non-existent. I've been trying to get out of this company for 7 months and they make it impossible to get anything done. I highly recommend you research other companies and go with anybody other than health equity. We have not been able to do a marriage address change for over 7 months now. They keep asking us for information that's not valid and making us get things notarized and doing things to a website that doesn't work so you can't get anything done and it's just impossible. This is the worst company I've ever dealt with.

After trying to log in for 30 minutes using all possible ways, the system fails every time. I can't log into my personal profile with the right password or passkey. Nothing works. The worst website and login system I have seen in my life.
Besides, they have denied every single claim this year even though I had exactly the same type of claims last year that were approved. After I send them letters from doctors, they also deny them.
It's a shame! This company just needs to go off the market.

My experience with HealthEquity's COBRA administration has been extremely frustrating.

We have paid approximately $1,600 per month for family COBRA coverage since our coverage became effective. Although HealthEquity repeatedly assured me that my husband was enrolled, Aetna and Cigna Dental were unable to verify his coverage, causing us to postpone medical and dental appointments.

I made numerous phone calls over several weeks trying to resolve the issue. Every representative told me my husband was on the plan, yet the insurance carriers still could not see him as an active covered member. I even waited more than 30 minutes to speak with the highest-level supervisor.

The most disappointing part was being told that the only way HealthEquity could consider reimbursement was to cancel my husband's coverage and reactivate it. I was not willing to risk disrupting his health insurance or creating additional eligibility issues.

I hope HealthEquity improves communication between its enrollment system and insurance carriers, as well as the way it handles unresolved customer issues. No one paying significant monthly premiums should have to spend this much time trying to prove they have covera

I am incredibly frustrated with HealthEquity. What used to be a straightforward service has completely gone downhill due to severe technical failures and baffling claim denials. If you have a choice, look elsewhere.

1. Completely Broken Desktop Login (30+ Days)
After being forced to set up a passkey for account security, the desktop website broke entirely. Every attempt to log in results in an endless Cloudflare redirect loop. I reached out to their technical support team via email over 30 days ago and have received absolutely zero response.

2. Deceptive Advertising & Constant Claim Rejections
I submitted an FSA reimbursement claim for a functional health membership and routine lab work. HealthEquity actively advertises functional health memberships on their homepage and mobile app. Yet, when I submitted mine, they flat-out refused to reimburse the membership fee. They are also giving me an incredibly hard time about standard lab work. Reminder: This is my own pre-tax money they are withholding.

3. Glitchy Internal Systems & Poor Support
The moment I submitted my documentation, I received an instant, automated email stating my claim was declined. It looks like a completely broken CRM/marketing tech trigger. When I called their 1-800 customer service line to sort it out, the representative told me the claim wasn’t actually denied—it was "pending." Their internal tooling is a mess, sending false rejections to users and creating unnecessary panic.

Bottom Line: HealthEquity’s platform is riddled with technical glitches, their customer service is non-existent, and they make it unnecessarily difficult to access your own funds. I will be formally requesting that my employer switch to a different service provider. Avoid them if you can.

These people are the worst. I paid them for dental and eye insurance for 6 months only to find out I had no coverage. Two weeks without a call back and I followed up. My coverage has been supposedly reinstated, but was was refused a refund of any kind. Run away from this company if you can!!!!

I would give it zero stars if I could. Absolutely useless. Claims are denied all the time for no rhyme or reason. I've had claims for basic health insurance reimbursement accepted month after month, and out of the blue it will be denied. Submitted again exactly the same, and it's approved. Basic health needs that are covered are questioned relentlessly. Expect to jump through a billion hoops.

They're just awful. They constantly ask for documentation for obvious medical expenses and when you provide the documentation, they say it's not valid. They constantly put the burden of proof on the customer rather than investing in the manpower to research the claims themselves. They say it's for IRS purposes but that's not the customers' problem.

Oh and now they require a passkey to access your own account so you have to upload a picture of your ID and then a selfie. This will be fun to deal with when they have their next data breach.

This HSA is just ridiculous and awful.

My account was fraudulently hacked for $2,400 which I reported timely and Health Equity recognized the dispute and flagged the charges and assured me that I would get that money back. Months later I noticed my account still wasn't reimbursed so I called. They told me that I was sent an affidavit which i have no record of and that there was a short turn around time associated with it. Since that timeline expired there was nothing they could do to help me. I escalated as high as I could and they still wouldn't help. I was told that I would receive a phone call after I reported the fraudulent charges which I never received. I went through every email I could extensively and I have no record of recieving it. Even if I did, who sends an affidavit of this importance with an expiration date and doesn't follow up. I wish I could pull every dime out of this account but sadly it's an employer sponsored plan.

This site and their mobile application as well as sign-on procedure are ripe with phishing, click baits, unscrupolus links.
They require your biometrics and government photo ID to register. This is plain dangerous and facilitates identity fraud!
I even got charged $2.00 for what I do not need!
Called to speak to representative; spend 30 min of work time on line to find out that I need to call again!
The new application is another channel to deliver bulk targeted advertisement.
The only reason I use them is that company deposits lump sum once a yera to my HSA account.06

It has been incredibly difficult for me to regain access to my account. I have been trying for over three months, making countless calls to customer service, only to be told repeatedly that I need to wait two weeks for a password reset letter. The letter never arrived. Instead, I received a notice regarding unusual activity on my account.

After receiving that letter, I called again and was once more instructed to wait several weeks for another letter, which also never arrived.

I recently had surgery and depend entirely on my HSA account for medical coverage and expenses. I have been unemployed for the past five months and currently have no source of income. This situation has become extremely urgent.

It is unacceptable that customers continue to be directed to a customer service process that has been unable to resolve this issue despite multiple attempts over several months. I respectfully ask that someone review my case and help restore access to my account as soon as possible.

Thank you for your time and assistance.

M account was hacked and all my personal information was changed, including email, NAME, address and phone number. Health Equity could not be bothered to find out how it happened. They just told me to fill out a form to change my name back. On my last call to them the line kept going silent for long periods of time, to the point where I had to ask if they were still there multiple times.

Difficult to login due to Passkey requirements and unable to setup a passkey either on Android/iOS. Very unfriendly website and there is absolutely no support

absolutely abysmal company. For seven months, I have been trying sell all of my investments so that I can roll my HSA funds into my current employers HSA. Month after month I sell 100% of my investments only to come back a week or two later and all but a few dollars have been sold. I'm then told that I cannot close the account until 100% of the investments are sold. They seem to be on purposely making sure that 100% is not sold so that they don't have to give up my funds. I researched the companies financial stability and they are in trouble. This is a delay tactic reported by other customers. Go to Chat GPT and Google AI and read for yourself the horrible reviews they get. Terrible company!!!!!!

They updated their site's log in process and it is impossible to log in without them getting an upload of your identification. That is an article with you picture, a government issued identification number and your address. They state this is secure but they manage health account balances are are NOT an electronic knowledge repository. There are disclosures that mention they will not "intentionally" mishandle or disclose your information. That does not work for me and I am tired of sites that take your money, your service fees and then give you no guarantees. Whoever ok'd this needs to have an evaluation because I'm closing the account. No more money for you. You've lost a long-standing customer for the illusion of security. I'm not disclosing more info that is vulnerable while you fake your way through it.

Terrible and impossible to use website. It shouldn't take a god damn entire college course just to learn how to log in

Absolutely horrible company to deal with. Poor costumer service and horrible web interface.

technical glitches on the website and app, poor customer support

This company is absolutely horrible! Every time I have to deal with them there is another problem! The customer service stinks! When you call in the representatives don't have the faintest idea of how to help you and even if they did they usually don't have the authority to do what needs to be done. All the decisions are made by the back office and the communication is horrible! To sum it up Health Equity stinks!