Pros: very nice sauna for the price, easy to put together (with 2ppl), heats up quick, Bluetooth. Cons: never called for delivery window (or required signature as email stated) so my box sat in a sn... Ver mais
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Leia as opiniões dos outros
I also wanted to mention how much I LOVE the colorful mood lighting options as well as the Bluetooth speaker system. It truly makes for a wonderful at-home spa experience! This purchase is well worth... Ver mais
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Great company, great service, great product healthlighten saunas have been a great company to deal with, they are professional, efficient, informative, reliable and trustworthy and their customer... Ver mais
A empresa respondeu
Så glad for, at jeg valgte denne sauna. Meget overkommelig og fungerer perfekt. Brug det 3-4 gange om ugen i 3 måneder nu, og det er ligesom min lille ferie. Absolut en 1-mands sauna. Elsker glasvindu... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Since 1998, Healthlighten has been dedicated to manufacturing high-quality sauna products. Our core advantage lies in our meticulous cost and quality control, from management to production, allowing us to offer exceptional saunas at affordable prices. With our creativity and production capabilities, Healthlighten stands in the top tier of the sauna industry. In 2024, we surpassed 10,000 units sold in the U.S. alone, and we've also begun expanding into Australia, where customers are now embracing our products. With a satisfaction rate of over 95%, we remain committed to our mission of providing high-quality saunas that enhance the well-being of our customers. We don't just create products; we provide health and wellness solutions for our global customers and businesses. Every sauna is carefully designed using premium materials to ensure safety, sustainability, and adherence to the highest quality standards. At Healthlighten, our mission is not just to transform lives but to offer an outstanding sauna experience that revitalizes your body and helps you live a healthier, more fulfilling life.
Informações de contacto
9319 telstar Ave, 91731, El Monte, Estados Unidos da América
- sale@healthlighten.com
- healthlighten.com
3,7
Aceitável
58 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We highly recommend this sauna.
We are so pleased with our sauna, The workmanship and layout is faultless and everything is continuing to work perfectly. A brilliant company to buy from, with personal service as well. We highly recommend this sauna.
17 de setembro de 2024
Resposta da Healthlighten, lnc.
Thank you for the high recommendation – it truly means a lot to our team! If you ever need anything in the future, don't hesitate to reach out. Enjoy your sauna!
Just fantastic!
We had fabulous Friday night sauna-ing at home and will definitely be doing it again very soon.
26 de agosto de 2024
SCAM - ** DO NOT BUY **
SCAM - Fake Product, Fake Website. Still working with my credit card company to reverse the purchase of over $10,000. Reverse image search their sauna and you will see all of the images are stolen. Website on AHREFS and 0 traction or reputability. Can't believe this is happening.
29 de outubro de 2024
Opinião espontânea
Resposta da Healthlighten, lnc.
Please provide the order number, we will verify whether your information is true. This malicious evaluation is unfair to anyone, please stop your behavior.
You will never see a sauna.
They have been promising me photos and I thought it was just a delay in the order. But after a quick search to grab an update, I found all this stuff about stolen photos and disappearing on customers.
Now I know this Sauna is not coming. And it is too late to report it, going to try anyways but usually credit cards require 2 months. They got my money, and are clearly from China.
Just verified myself on trustpilot. Order number 92794174.
12 de agosto de 2024
Opinião espontânea
Resposta da Healthlighten, lnc.
For reviews that do not provide any order number and no verification:
First of all, we reiterate that we are a formal website. It is true that many merchants sell saunas, but we operate it legally.
For negative reviews, we wanted to provide the order number, and we would provide feedback after verifying the authenticity, but no one provided it, and we did not receive any emails or phone calls.
We do not have such an order number, our order number is not displayed like this.Our order number is composed of two letters and four numbers. So we are sure that you did not buy it. Please stop making malicious comments.
Secondly, customers who have actually placed orders on our website and made feedback on Trustpilot will have a (Verified) label.
Trustpilot tips:This reviewer was automatically invited to write a review following their experience with the company. This type of review is automatically labeled verified.
update：We don't have such order numbers. Our order numbers are composed of letters and numbers. So we are sure you didn't buy it. Please don't make malicious comments anymore. If you make malicious comments again, we will fight back. (I know who you are)
This is a scam website
This is a scam website, who have stolen content and intellectual property from both Heartwood Saunas and Out of the Valley.
29 de outubro de 2024
Opinião espontânea
Resposta da Healthlighten, lnc.
Hello, please provide your order number. We will verify your authenticity
Fraudelant Website, Photos and Reviews- They Stole My Money
Clearly a fraud. No idea how they pulled this off, but ALL their photos are from Heartwoodsaunas; their testimonials are stolen from there. You know that is the real one because they have videos and are priced more realistically. They are not from California. Their web content is all stolen. It is quite a brilliant scam; by the time someone realizes they got scammed, it is 8 weeks later and too late to report.
I made a purchase and asked them about the photos. They have not answered me. They are not refunding me, although they have a 48-hour policy window.
If this is proved and refunded or fixed, I will come back on here and update this review. As of now, my money is stolen and I am working with my credit card to get it back.
Update: They said they would provide me with a refund over email, but I will leave this here till I receive my money back. I also verified my account to confirm I am real.
25 de outubro de 2024
Opinião espontânea
Resposta da Healthlighten, lnc.
Hello, could you please tell us your order number? We will verify your situation. For customers who request a refund, we will confirm by email. Once the customer confirms the refund, we will refund the money as soon as possible.
At the same time, no customer has asked us for a refund in the past few days. we are a legitimate company, not a scam. Please provide your order number. If you do not provide it, it is a malicious negative review. This is unfair to anyone.
In addition, there are indeed many peers are selling the same style of sauna, but we are not copying. There are many products themselves are sold together, and the material has our own shooting. Please stop your inappropriate remarks.
You can contact us through any contact method, and we will deal with it when we see it:
Call us: (346)281-4332
Email us: sale@healthlighten.com
Update:Please provide the order number so we can verify your authenticity.
We absolutely love our sauna & will…
We absolutely love our sauna & will highly recommend healthlighten & sauna to everyone who will listen!!
5 de setembro de 2024
Resposta da Healthlighten, lnc.
Thank you for your enthusiastic recommendation! Hearing positive feedback from our customers is our biggest motivation. If you have any suggestions or ideas, please feel free to share them with us! We hope you continue to enjoy your time of health and relaxation!
I’m extremely happy with my sauna…
I’m extremely happy with my sauna purchase. The product is solidly built, and the whole experience—from ordering to setup—was smooth.
4 de julho de 2024
Resposta da Healthlighten, lnc.
Thank you for sharing your experience! We hope you enjoy the relaxing experience of using the sauna!
New Upscale Addition to Downtown
A calm and relaxing atmosphere, and a staff that is warm and professional.
23 de agosto de 2024
Resposta da Healthlighten, lnc.
Thank you for your order, I hope the sauna can bring more customers to your company.
ZERO RESPONSE
I have been trying to reach healthlighten for a couple weeks now. Phone calls (during the 3-7p PST), emails, and chat on their site. With absolutely no response or call back.
I have not purchased a HealthLighten sauna yet. Just had a couple questions to get answered and I planned on ordering. After this type of response, or lack there of, I’m not sure I would even order or recommend any other person to as well.
I do believe that these saunas are some of the best looking out there. But when you can’t get a hold of someone, doesn’t matter how great they look.
Thoroughly shocked after reading so many good reviews. However I did read another persons review with the same issue I have.
I will change this review if and when they make it right.
Be better healthlighten.
3 de outubro de 2024
Opinião espontânea
Resposta da Healthlighten, lnc.
Hi Ryan, I'm so sorry. Can you please send me your contact information (I'll send an engineer to contact you), my email is: sale@healthlighten.com
2nd Edit:We are sorry, we saw your message from the inbox, but it is easy to miss it because we receive a lot of emails and phone calls every day. (We will arrange for a professional to contact you next.)
Third Edit: We have contacted you. If you need anything, please feel free to get in touch.
Outstanding customer service.
We bought 4-6 person tradition sauna 2 months ago. Sauna was delivered quickly and was easy to put together. Customer service after sale has been absolutely outstanding!
23 de janeiro de 2024
Resposta da Healthlighten, lnc.
Thank you for your great review! We are glad that you were satisfied with your purchase of the Traditional Sauna, especially the fast delivery and easy assembly process. Our after-sales service team is always committed to supporting our customers. If you have any additional questions or need help, please feel free to contact us!
Saunas are well build and beautiful
Saunas are well build and beautiful. I highly recommend this company and my friends already ordered theirs.
10 de janeiro de 2024
Resposta da Healthlighten, lnc.
Thank you so much.
Does not return phone calls
Does not return phone calls. Can't trust companies that don't return calls.
Edited to add: They say they called, but I have zero missed calls from their number, makes them even more untrustworthy.
2nd Edit: Amazing how fast they are to respond to a review, I wish it were so when we were trying to buy a $15k Sauna. If you're reading this, now you know how to get their attention if they don't return your calls either.
9 de setembro de 2024
Opinião espontânea
Resposta da Healthlighten, lnc.
Hi,We called you a few times but you didn't answer and when you called we were at the factory most of the time so we didn't get it either, but you can't come and give us a bad review for that.
Reply to add:You are welcome to contact us directly or leave us your correct mobile phone number via email. We have not found your order based on your current phone number. We have called back all missed calls, but your information has not been found yet.
Malicious negative reviews do not reflect our true service quality. We hope to have the opportunity to provide you with a better shopping experience!
Reply ：We have indeed not received any calls. You can send your contact information to our email and we will communicate with you.
Hi,Logan ,What are the last four digits of your phone number?
Edit again:Hello, Logan, we did not receive your call or email. If it is convenient for you, you can send your number to our email (sale@healthlighten.com)
I LOVE my sauna
I LOVE my Ancient House Sauna! … Very quick installation process! Highly recommend this company and the saunas.
9 de abril de 2024
Opinião espontânea
Resposta da Healthlighten, lnc.
Thank you
Love it!
I also wanted to mention how much I LOVE the colorful mood lighting options as well as the Bluetooth speaker system. It truly makes for a wonderful at-home spa experience! This purchase is well worth the money spent for us!
8 de fevereiro de 2024
Resposta da Healthlighten, lnc.
thanks
I can’t say enough about this product! Worth its money!
22 de janeiro de 2024
Resposta da Healthlighten, lnc.
THANKS
Świetny produkt
teraz nie muszę mieć karnetu na siłownię, żeby korzystać z sauny!
28 de abril de 2024
Opinião espontânea
Excellent rapport qualité/prix
Eh bien, une courte vidéo et quelques photos, et ils m'ont immédiatement envoyé un nouveau panneau de commande (qui fonctionne parfaitement) et m'ont expédié un panneau avant complet.
11 de março de 2024
Opinião espontânea
Surprisingly simple and impressive sauna
we're very happy with the purchase.
29 de fevereiro de 2024
Opinião espontânea
Resposta da Healthlighten, lnc.
OK, thank you very much for your review
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