This company is excellent for buying from not only was there stuff delivered fast and efficiently there after self service is 2nd to none I would definitely buy from them again
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This company is excellent for buying from not only was there stuff delivered fast and efficiently there after self service is 2nd to none I would definitely buy from them again
A empresa respondeu
Excellent customer service! We had a very minor issue and were required to email our issue in order to request a replacement. We received a prompt and very lovely reply from an actual person, Janine!... Ver mais
A empresa respondeu
Wonderful customer care. I live in Australia and wanted to send a gift to my mum in Scotland, a new hot water bottle with a beautiful cover for her holiday next month…. October in Scotland will be... Ver mais
A empresa respondeu
This a very long overdue review! Massive thanks to Janine Kay! Back in December 2024 I placed an order for a novelty honey bee water bottle intended as a Christmas gift. There were some minor com... Ver mais
A empresa respondeu
Think Cosy - Think Heat Treats! We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.
Unit 2 Chartists Way, Morley, LS27 9ET, Leeds, Reino Unido
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Amazing service, lovely products, great aftercare.
The warmies are perfect, great selection on the site and really lovely quality. Highly recommend

Resposta da Heat Treats
Absolutely lovely website, I ordered something that unfortunately ended up being out of stock however Janine from Heat Treats gave me a call and emailed me regarding this, she was incredibly nice & offered a full refund or to send out something else regardless of it it was more money than what i originally paid.
I just received the package and I am over the moon, delivery was quick too!
Will definitely be ordering from here again, such cute products and excellent service.
Thankyou!!

Resposta da Heat Treats
Superb retailer. I ordered three Xmas presents from them in the space of 14 days and all arrived promptly and packaged well. Their customer service is also second to none and their staff member Janine is incredibly helpful and kind. I would highly recommend this company for quality and fun purchases at a fair price.

Resposta da Heat Treats
After placing my order, I wanted to change one item. I emailed customer service and got a reply within minutes. The lady I spoke to was super efficient and polite and amended my order straight away, and confirmed later on that my stuff had been shipped. It arrived the next business day. So refreshing to be able to speak to a real person and get good old-fashioned customer service.

Resposta da Heat Treats
First purchase form heat treats parcel arrived quickly and well packed however one of the items was faulty I filled the online form and received a reply within 24 hours no quibbles they just asked for a photo and replacement was in the post straight away! Excellent customer service would highly recommend 👍

Resposta da Heat Treats
My parcel went missing, I will not disclose how just in case anyone says it happened to them.
Heattreats were amazing they responded straight away when I emailed them, they sent me all the information.They offered me a refund or a new one even though it was not their fault and it would make them lose money.
They got my new parcel sent to my works so that it would not go missing again.
I ordered a dressing gown for my husband and the quality is beautiful so soft and a bargain for the price.
I would highly recommend this company, they go above and beyond to help you,simply amazing and so kind.

Resposta da Heat Treats
my parcel was sent on the same day as i ordered it. The Royal Mail still have not delivered it 3 weeks later or lost it. having informed Heat Treats of the situation, they promptly resent my parcel via FedEx which i received 2 days later. Top notch service good mannered and polite thank you.

Resposta da Heat Treats
The wrong product was shipped to me in error. I advised by email and with 20 minutes a new product has been shipped out, together with a credit note as a gesture of goodwill. If only everyones customer service levels were this good!

Resposta da Heat Treats
Amazing onesies very soft good length in arm and leg good delivery time well packaged good communication. Thankyou

Resposta da Heat Treats
Great service, quality products and fantastic customer service with fast delivery.

Resposta da Heat Treats
Great service and a good product. Had a problem with first pair of slippers sent. Janine promptly replied to my email query and sent out a replacement straight away. Would recommend this company.

Resposta da Heat Treats
An amazing service and great customer response times. Thank you.

Resposta da Heat Treats
Excellent service, order received within three days, all the items purchased were extremely good quality, would recommend Heat Treats to anyone.

Resposta da Heat Treats
I can't recommend this company enough. Their attention to detail and customer service is exemplary. I wish there were more companies out there who treated their customers as well as Heat Treats. And the products I just bought are perfect during the winter months in the UK.

Resposta da Heat Treats
Excellent website great products, speedy delivery

Resposta da Heat Treats

Resposta da Heat Treats
First time dealing with this company. Very pleased with the quality of goods.and delivery time

Resposta da Heat Treats
Easy to order; quick delivery and excellent product. Would thoroughly recommend.

Resposta da Heat Treats
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