Heat Treats Opiniões 

322
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This company is excellent for buying from not only was there stuff delivered fast and efficiently there after self service is 2nd to none I would definitely buy from them again

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent customer service! We had a very minor issue and were required to email our issue in order to request a replacement. We received a prompt and very lovely reply from an actual person, Janine!... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wonderful customer care. I live in Australia and wanted to send a gift to my mum in Scotland, a new hot water bottle with a beautiful cover for her holiday next month…. October in Scotland will be... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This a very long overdue review! Massive thanks to Janine Kay! Back in December 2024 I placed an order for a novelty honey bee water bottle intended as a Christmas gift. There were some minor com... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

Think Cosy - Think Heat Treats! We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

322 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(322)

51 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing service

Amazing service, lovely products, great aftercare.
The warmies are perfect, great selection on the site and really lovely quality. Highly recommend

27 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

Thank you so much for your review Georgina; most kind and very much appreciated x

Classificada 5 em 5 estrelas

Absolutely lovely website

Absolutely lovely website, I ordered something that unfortunately ended up being out of stock however Janine from Heat Treats gave me a call and emailed me regarding this, she was incredibly nice & offered a full refund or to send out something else regardless of it it was more money than what i originally paid.

I just received the package and I am over the moon, delivery was quick too!

Will definitely be ordering from here again, such cute products and excellent service.

Thankyou!!

23 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

We're very grateful to receive this lovely review Char and so pleased that the replacement was a hit. Thanks so much and all the best for 2024.

Classificada 5 em 5 estrelas

Superb retailer

Superb retailer. I ordered three Xmas presents from them in the space of 14 days and all arrived promptly and packaged well. Their customer service is also second to none and their staff member Janine is incredibly helpful and kind. I would highly recommend this company for quality and fun purchases at a fair price.

12 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

Thanks so much Matt; your custom and feedback is greatly appreciated, as is your recommendation 😁

Classificada 5 em 5 estrelas

Customer service how it should be done

After placing my order, I wanted to change one item. I emailed customer service and got a reply within minutes. The lady I spoke to was super efficient and polite and amended my order straight away, and confirmed later on that my stuff had been shipped. It arrived the next business day. So refreshing to be able to speak to a real person and get good old-fashioned customer service.

15 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

We're extremely grateful to receive this positive review Mike, and glad we could provide assistance when you needed it. Thank you 🙏

Classificada 5 em 5 estrelas

First purchase form heat treats parcel…

First purchase form heat treats parcel arrived quickly and well packed however one of the items was faulty I filled the online form and received a reply within 24 hours no quibbles they just asked for a photo and replacement was in the post straight away! Excellent customer service would highly recommend 👍

15 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

Many thanks Joyce; it's our job, and pleasure to make sure that something wrong is put right with as little stress to you as possible.

Classificada 5 em 5 estrelas

My parcel went missing

My parcel went missing, I will not disclose how just in case anyone says it happened to them.
Heattreats were amazing they responded straight away when I emailed them, they sent me all the information.They offered me a refund or a new one even though it was not their fault and it would make them lose money.
They got my new parcel sent to my works so that it would not go missing again.
I ordered a dressing gown for my husband and the quality is beautiful so soft and a bargain for the price.
I would highly recommend this company, they go above and beyond to help you,simply amazing and so kind.

8 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

Oh my, we feel humbled to receive this glowing review Kim. Thank you very much indeed x

Classificada 4 em 5 estrelas

my parcel

my parcel was sent on the same day as i ordered it. The Royal Mail still have not delivered it 3 weeks later or lost it. having informed Heat Treats of the situation, they promptly resent my parcel via FedEx which i received 2 days later. Top notch service good mannered and polite thank you.

21 de novembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

We're very grateful to receive your review Mr Martin and glad we were able to rectify Royal Mail's less than satisfactory performance.

Classificada 5 em 5 estrelas

As advertised

Fast delivery, comfy slippers, thanks

19 de novembro de 2023
logótipo da Heat Treats

Resposta da Heat Treats

You're very welcome: and thank you for your review 😃

Classificada 5 em 5 estrelas

The wrong product was shipped to me in…

The wrong product was shipped to me in error. I advised by email and with 20 minutes a new product has been shipped out, together with a credit note as a gesture of goodwill. If only everyones customer service levels were this good!

8 de dezembro de 2023
Opinião espontânea
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Resposta da Heat Treats

We greatly appreciate receiving this review Dean. We're pleased to have been able to resolve the issue straight away for you and leave you a 'happy' customer. Thanks so much 🙏🏻

Classificada 5 em 5 estrelas

Great service

Great service, quality products and fantastic customer service with fast delivery.

4 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

Many thanks for leaving us such a wonderful review :-)

Classificada 5 em 5 estrelas

Great service and a good product

Great service and a good product. Had a problem with first pair of slippers sent. Janine promptly replied to my email query and sent out a replacement straight away. Would recommend this company.

4 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

It was our pleasure to resolve the problem to your satisfaction; thanks for sharing.

Classificada 5 em 5 estrelas

Well done Heat Treats, keep up the good work

Excellent service, order received within three days, all the items purchased were extremely good quality, would recommend Heat Treats to anyone.

19 de novembro de 2023
logótipo da Heat Treats

Resposta da Heat Treats

Thank you Mary for such a generous review. We really appreciate your custom 🙏🏻

Classificada 5 em 5 estrelas

Warm Cosy Products & Exceptional Customer Service

I can't recommend this company enough. Their attention to detail and customer service is exemplary. I wish there were more companies out there who treated their customers as well as Heat Treats. And the products I just bought are perfect during the winter months in the UK.

1 de dezembro de 2023
Opinião espontânea
logótipo da Heat Treats

Resposta da Heat Treats

Sara, can't thank you enough for this glowing review and for your kind communications regarding your order. We really do appreciate everything 🤗

Classificada 5 em 5 estrelas

Very pleased

First time dealing with this company. Very pleased with the quality of goods.and delivery time

18 de outubro de 2023
logótipo da Heat Treats

Resposta da Heat Treats

Thanks for shopping with us Janet and for leaving us a positive review-we hope to welcome you back and provide the same service for you another time.

Classificada 5 em 5 estrelas

Easy to order

Easy to order; quick delivery and excellent product. Would thoroughly recommend.

23 de outubro de 2023
logótipo da Heat Treats

Resposta da Heat Treats

Thanks so much for this wonderful review and recommendation Sandra, we're delighted to know your shopping experience with us was deserving x

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