Heaven Mayhem Opiniões 

117
•
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Earrings are gorgeous. Incredibly high quality and exactly what I’ve been looking for. Easy shipping that arrived ahead of schedule. Love wearing them already!

Classificada 5 em 5 estrelas

Found them through TikTok and by fate they held a pop-up in my city, seeing their range in person and the brand vision was soooo satisfying! I ended up falling in love with their frames! I even got to... Ver mais

Classificada 1 em 5 estrelas

I was so excited about these earrings that I bought two pairs. They look gorgeous, but unfortunately the comfort and quality don’t match the price tag. Every time I wear them, my ears become irritat... Ver mais

Classificada 1 em 5 estrelas

Purchased the Gold Beanie earrings for £93. They arrived 2 weeks + after purchase. For luxury pricing, the packaging was awful - just a box tossed inside a bashed up envelope. It gets worse after actu... Ver mais

Informações sobre a empresa

  1. Ourivesaria
  2. também em
  3. Designer de jóias
  4. Loja de roupa

Escrito pela empresa

Heaven Mayhem is an accessory and lifestyle brand celebrated for its refined, wearable statements that elevate the everyday. Rooted in timeless design and reimagined for the modern wardrobe, each piece is developed with our community in mind.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

117 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 31% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(117)

56 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I’ve always wanted to purchase these…

I’ve always wanted to purchase these earrings but couldn’t get myself to spend the money, they are so beautiful and I’m glad I purchased them during their sale. LOVE THEM, so chic and classy

1 de julho de 2026
logótipo da Heaven Mayhem

Resposta da Heaven Mayhem

Thank you! 😊

Classificada 1 em 5 estrelas

The case is cute BUT only comes with…

The case is cute BUT only comes with too she’ll. For that expensive, I expected too and bottom case. Now the bottom of my Mac book is exposed and will get scratched. Debating on returning. Way too expensive for that.

1 de junho de 2026
logótipo da Heaven Mayhem

Resposta da Heaven Mayhem

Thank you for your review. We're sorry to hear the product wasn't what you expected.

The case is designed as a top-cover-only shell, and this is noted in the product description on our website. That said, we understand how disappointing it can be when a product doesn't match your expectations.

If you'd prefer not to keep it, we offer returns within 30 days of delivery for items in their original condition. You can start a return through our Return Portal: https://heaven-mayhem.myshopify.com/apps/redo/returns-portal/login?referralId=68518ce284e8871e33822e61

Thank you for giving our product a try, and we appreciate your feedback.

Classificada 2 em 5 estrelas

Beautiful earrings but they were a…

Beautiful earrings but they were a little heavy on my earlobes. I went to return them and they only offered a store credit.
I didn’t want or need anything from there website so I am stuck with a pair of $100 earrings I probably won’t wear.
Didn’t see the small print on the return policy.
Sorry but this is wrong!!

1 de junho de 2026
logótipo da Heaven Mayhem

Resposta da Heaven Mayhem

Thank you for your feedback. We're glad you found the earrings beautiful, but we're sorry to hear they felt too heavy and weren't the right fit for you.

For hygiene reasons, we are unable to resell returned earrings, which is why eligible earring returns are offered as an exchange or store credit rather than a refund. This policy is listed on our product pages and within our return policy, but we understand how frustrating it can be when a purchase doesn't work out as expected.

We offer a 30-day return window for exchanges and store credit. If you haven't already started a return, you can do so through our Return Portal here:

https://heaven-mayhem.myshopify.com/apps/redo/returns-portal/login?referralId=68518ce284e8871e33822e61

We appreciate your feedback and the opportunity to clarify our policy.

Classificada 1 em 5 estrelas

Heartless Customer Service

I ordered a ring from Heaven Mayhem right before I had to urgently leave the country due to my grandmother’s passing. When I returned, I asked for a simple size exchange and explained the situation, but the request was denied with little empathy. Really disappointing experience — I won’t be buying from this heartless brand again. I would also never recommend any of my friends buy from here.

5 de junho de 2026
Opinião espontânea
logótipo da Heaven Mayhem

Resposta da Heaven Mayhem

Thank you for sharing your experience. First and foremost, we are very sorry for the loss of your grandmother.

We sincerely apologize for the misunderstanding and for the way this situation was handled. We never want a customer to feel unheard, especially during such a difficult time.

Our Customer Experience team will be reaching out to you directly to learn more about what happened and work with you to make this right. We appreciate you bringing this to our attention and giving us the opportunity to address your concerns.

Again, our deepest condolences to you and your family.

Classificada 1 em 5 estrelas

BUYER BEWARE! Don't make the same mistake I did!

I very seldomly write reviews, let alone bad reviews. But I really felt that I needed to share this.

I don't know how a company can get the order wrong 3 times. First I received a faulty product in the wrong color, then they sent me the wrong color again and then sent the third replacement with the right color (finally) but it had another defect! Does the company even quality check?

I mean, I get that the company is on the new-ish side, but this is ridiculous. I even requested for a refund and still have not heard back from them after MONTHS.

Incredibly disappointing for a brand charging $70-$120 for earrings. Their designs are very chic and their brand has so much potential, so it's really a shame that they are getting so much hype for such terrible product quality and service.

11 de março de 2026
Opinião espontânea
logótipo da Heaven Mayhem

Resposta da Heaven Mayhem

Thank you for sharing this feedback. We are so sorry.

Getting the wrong item once is frustrating. Having it happen multiple times, and then receiving a replacement with another defect, is not the experience we want anyone to have.

We'd really like to look into this and understand what happened. Can you please reach out to our Customer Support team and mention your Trustpilot review? That will help us find your case quickly.

We're also going to flag this with our warehouse team. Based on what you've described, this sounds like a fulfillment and quality control issue that needs to be investigated so it doesn't happen again.

Again, we're sorry for the frustration and appreciate you taking the time to bring this to our attention.

Classificada 1 em 5 estrelas

I NEVER received my item that purchased…

I NEVER received my item that purchased from Heaven Mayhem. When I reached out to them they responded by AI it seems like an they never sent me the item nor a refund. Will contact my bank, how unprofessional and bad business! Stay away!!

4 de abril de 2026
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Resposta da Heaven Mayhem

I wanted to follow up regarding your Trustpilot review.

I'm sorry for the frustration around your order. I reviewed your account and can confirm that your claim was approved and a refund was issued. You should see the refund within 5–10 business days, depending on your bank.

We understand why you were upset and apologize for the experience.

If you feel the issue has now been resolved, we would greatly appreciate it if you would consider updating or removing your Trustpilot review.

Please let us know if there is anything else we can help with.

Classificada 1 em 5 estrelas

Extremely low quality garbage at exorbitant prices.

I made a purchase online with Heaven Mayham. I bought 5 pairs of earrings, spent about $500. When I received my order I couldn’t believe my eyes. Generic boxes,cheap,low quality, heavy, damaged, garbage! I reached out to the company and it turns out no refunds on earrings! I wonder why? This company is a scam. You can buy BETTER earrings on Amazon for $10 a pair. The most disappointing, embarrassing, experience!

2 de janeiro de 2026
Opinião espontânea
logótipo da Heaven Mayhem

Resposta da Heaven Mayhem

Thank you for sharing your feedback. We're very sorry to hear that your order did not meet your expectations.

We never want a customer to receive items that arrive damaged. If any of the earrings arrived with defects or damage, our team would be happy to review the issue and work toward a resolution.

Regarding returns, earrings are eligible for return; however, for hygiene reasons, they are only eligible for exchange or store credit. This policy is listed on our product pages and within our return policy.

We understand that not everyone will love our products, and we're sorry to hear that was your experience. If you're willing, please reach out to our Customer Support team and mention your Trustpilot review so we can take a closer look at your order and any quality concerns you experienced.

Thank you for taking the time to share your feedback.

Classificada 1 em 5 estrelas

Suspicious Brand: Heaven Mayhem

I had a very disappointing experience with Heaven Mayhem. I placed my order in February 2026, and for an entire month there were no updates or changes to the order status. Only after I contacted them myself did I find out there were “shipping issues” and that my item was actually out of stock.

Instead of informing me earlier, they waited until I reached out and then issued a refund. Waiting that long with no communication is frustrating and concerning. Customers deserve transparency, especially if an order cannot be fulfilled.

Overall, this experience felt unprofessional and a bit suspicious to me.

22 de março de 2026
Opinião espontânea
logótipo da Heaven Mayhem

Resposta da Heaven Mayhem

Thank you for sharing your feedback. We completely understand why you were frustrated by the lack of updates and apologize for the experience.

We ship thousands of orders each week and work hard to monitor every shipment, but occasionally an order can fall through the cracks, especially during particularly busy periods. While that is never our intention, we understand that doesn't make the experience any less disappointing.

We want to assure you that there was nothing suspicious about your order. Once you reached out, our team investigated the issue, identified the problem, and issued a refund when we determined we could not fulfill the order as expected.

We appreciate you advocating for yourself and bringing the issue to our attention so we could resolve it. While we understand your disappointment, we hope you'll consider updating your review to reflect that a resolution was provided once the issue was identified.

Thank you again for your feedback.

Classificada 5 em 5 estrelas

Very happy new customer

Bought a few pieces (clove earrings, prize earrings, baby knot earrings) when I saw the pieces on a co-worker. They are all great quality and came in a timely manner. I also received a Saie lip liner as a gift with purchase that is now my favorite. 10/10 would recommend.

2 de março de 2026
Classificada 5 em 5 estrelas

Excellence

Amazing experince buying from this company.
Exceptional customer Service.
Quality products

5 de março de 2026
Classificada 1 em 5 estrelas

I was disappointed with my experience…

I was disappointed with my experience ordering from Heaven Mayhem. When my order arrived, the jewellery box hardware was scratched and the velvet pouch was poorly stitched and misshapen.

Customer service approved my claim, but the only solution offered was to return the items via FedEx for a refund (after all that??). Unfortunately, the nearest FedEx location to me is about a 40-minute drive away, which makes the return extremely inconvenient.

Given the issue was due to a quality defect upon arrival, I expected a more reasonable resolution. Overall, the quality control and customer service experience were disappointing. I won’t be purchasing from this brand again.

4 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

HORRIBLE! EXPOSE THEM

I ordered a necklace 1 week ago. On the website they claim it would take 3-4 days to arrive. Wrote them an email still no update or reply. Going to expose them on tiktok, because that‘s when they will response. Clowns

22 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful customer service

Awful customer service. I have been sent a faulty earring, where the back constantly falls off and I have been very close to losing the earring on numerous occasions. One of the backs is so evidently looser than the other. When I reached out, they have claimed the only thing the can offer is a discount code or voucher for my next purchase, that’s not solving the problem, that is just making me spend more money with the high risk that the exact same situation will happen again. Very unimpressed.

23 de janeiro de 2026
Opinião espontânea

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