Heist of London Opiniões 

19
TrustScore: 4.5 em 5

4,6

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Informações sobre a empresa

  1. Loja de produtos para cabelo

Informação fornecida por diversas fontes externas

Heist gives men the tools, tips and tricks to style their hair. Selling a powerful hair dryer engineered for men with a Kent hair brush and travel bag.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

19 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(19)

4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Minor dispatch error quickly rectified

Got a great deal on the Heist Pro bundle and the product itself is great. Feels sleek and has great features, it does a really good job of drying my hair. Unfortunately even though I paid for next day delivery (to arrive on Saturday, ordered on Friday morning), the dispatch was missed for this and there had been no movement in delivery info that day. I dropped them an email and received a response on Sunday apologising for the delay and confirming the dispatch will be prioritised for Monday. Received the products on Tuesday safely and had the delivery charge refunded and some sea salt spray thrown in for free! Very good communication and customer service.

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The best hairdryer I've ever had

The Heist 3.0 hairdryer, along with the styling brush which is included in the box really does style my hair instead of just drying it. There was an initial problem with the hairdryer but Kristian and the customer service team couldn't have been more helpful in sending a replacement, along with a free bottle of hair product. This is the best hairdryer I have ever used and definitely worth the investment. I've already received comments about how great my hair looks and it's really boosted my confidence too. I would definitely recommend this hairdryer and also the company for their good old fashioned customer service whereby they care about each customer's experience and do their best to put things right when a problem occurs.

25 de março de 2026
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Thank you, Mike. This feedback genuinely means a lot to us and glad to hear you're seeing the results for your Heist Dryer and formulations.

Classificada 5 em 5 estrelas

Amazing!!

Amazing!!

Ordered my Pro Kit just before Christmas and within 8 hours had an email from Kristian in their team to apologise that due to the stands being out of stock, they would need to split my delivery but without me even asking they sent two free bottles of hair product as an apology. Their customer service has been absolutely second to none and were so helpful after Christmas with DPD being slow and even refunded my delivery charge for me. My dryer arrived when they said it would and have now automatically shipped the dryer stand after saying they were coming back into stock on NYE.

Now, onto the 3.0 dryer itself, it is amazing! Its so powerful and a pleasure to use. I can style my hair perfectly without needing to either bend my neck over that far I get cramp or needing to spray that much product its rock solid and choking my hair. I knew it was time to change the way I was looking after my hair and this was the absolutely perfect decision and you won't regret it.

My only, only suggestion is Heist, please could you start selling some travel carry cases for them as I will need to take it around with me when I travel for work or go on holiday.

31 de dezembro de 2025
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Hi Liam,

Thanks for taking the time to write this. It means a lot!

I’m really glad the team looked after you and kept you in the loop. Even better to hear the Heist 3.0 Pro is doing what it was designed to do. Strong airflow. Better control. That shift to a smarter routine is exactly what we built it for.

Your point on a travel case is a good one. You’re not the first to ask. We’re already exploring options that protect hair tools properly and make it easy to take on the road. Keep an eye on your inbox this year.

Thanks again for choosing Heist and for backing a growing brand. If you ever need anything, just shout.

Kristian & Rachel @ Heist

Classificada 1 em 5 estrelas

Subscription by mistake!

Unfortunately I tapped the subscription button (I was a regular customer) they keep sending me and charging my bank account even though they acknowledge its a mistake.

16 de abril de 2022
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Hi Andrew, we cancelled your subscription immediately after your request was received on email. Unfortunately you requested the cancellation after the order was dispatched which is why you still received the first product and you were charged. You can follow our simple returns process if you would not like to keep the product. Thanks, Heist Team

Classificada 5 em 5 estrelas

Updated. Problem sorted. Thank you…

Updated. Problem resolved. Looking forward to trying the product on Tuesday. Customer services were actually really good 👍

5 de março de 2022
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Hello Graham,

Sorry to hear about this experience. We’ve taken a look into this and unfortunately DPD missed the Friday pickup. DPD have been under a lot of pressure of late due to logistical issues, we hope you understand this is out of our control. We’re happy to wave the delivery charge or offer a full refund. Please do respond to our email when you can.

Thanks
Heist Team

Classificada 5 em 5 estrelas

Their hairdryer has literally changed…

Their hairdryer has literally changed my life.

I'm almost 40 and I wish I learnt earlier in life that a hairdryer is not just for drying hair, but for styling also.

Thanks to this hairdryer I look forward to getting ready and I am finally happy with my hairstyle on a daily basis

29 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Ideal present

Bought this set for my son for Xmas, he loves it! The only negative is the hairdryer is quite heavy and noisy...sort that out and it would be perfect!

26 de março de 2019
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Thank you! Don't forget to check out our website and YouTube for Tips & Tricks.

Classificada 5 em 5 estrelas

Exceptional service

Would highly recommend, exceptional products and service. My son was delighted with his top quality gift.

19 de março de 2019
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Thank you Jane :)

Classificada 5 em 5 estrelas

Quality product from a quality company

Really happy with the quality and durability of this hairdryer. It’s got great power and works well. Really good communication from Heist and the dryer arrived very professionally packaged. Very impressed and highly recommended.

25 de dezembro de 2018
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Thank you Kieran. Don't forget to check out further Tips & Tricks on our YouTube Channel.

Classificada 5 em 5 estrelas

Wow!

Wow! What a great kit! I purchased this hairdryer kit to replace my existing hair dryer and am really impressed. First of all, it looks great. The finish is all matt black and has really good grip unlike the glossy plastic finish on most other dryers. This unit also packs some serious power with three speeds and runs hot, warm and cold which is ideal. The added extras included are handy. Can’t go passed the Kent brush which is spot on for my beard and the conerntrated adapter works well to concerntrate the air and work a side part. The long cable makes life easier as well. Ace!

13 de dezembro de 2018
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Thank you Haydon, we hope you're still enjoying the tools :)

Classificada 5 em 5 estrelas

Absolutely love it

Absolutely love it! Great service, quick delivery. Couldn't ask for more.

12 de dezembro de 2018
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Thanks. Don't forget to check out further Tips & Tricks on our YouTube Channel.

Classificada 5 em 5 estrelas

Great gift

Got one of these as a gift for someone before Christmas - looks really goo

12 de dezembro de 2018
Opinião espontânea
logótipo da Heist of London

Resposta da Heist of London

Thank you Jonny. Hope you're loving that height and style :)

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