HelpDesk Opiniões 37

this chat widget is great and affordable, we saved a ton switching from zendesk over to livechat. the ui/ux is way better, there is much more data and its very easy to use.

Thanks to Greg for quick responses and resolving my issue!! I wish him wonderful life and beautiful children in future

Greg was so helpful and kind

I’ve dealt with many helpdesks over the years, but this one truly stands out. The support team is quick to respond, genuinely friendly, and always goes the extra mile to make sure my issue is resolved.

What impressed me most is their professionalism combined with a human touch — no robotic replies, just clear, helpful answers tailored to my situation. They also follow up to ensure everything is working smoothly, which shows they actually care.

Thanks to the team, what could have been a frustrating experience turned into a smooth and positive one. Highly recommend their service to anyone looking for fast and reliable support!

Fantastic support we have nothing but praise for both the AI bots and humans alike.

Easy to use and have a lot of capabilities. Love the viewer access!

Very easy platform to use! We have significantly increased our productivity and decreased our time to respond/help our Users since implementing this platform. Overall I will rate Helpdesk 5 out of 5 stars and strongly recommend for other mid-sized businesses. Thank you Helpdesk!

We've been using this helpdesk ticketing system for a couple months now, and it has made a noticeable difference in how we manage support requests. The interface is clean and user-friendly, and the automation features help us stay on top of tickets without missing a beat. Response tracking, categorization, and internal notes are all intuitive. Highly recommended for teams looking to streamline their support operations with a budget-friendly, simple helpdesk system that actually works without hassle.

The product is very quick to set up.
We saw an improvement of the speed and quality of our customer support in a matter of days.

jullie bieden diensten aan corrupte bedrijven. jullie chat is schandalig. vragen stellen mag hier niet. jullie zijn een schande!!

we’ve been using HelpDesk for a month now, and I can confidently say that its ticketing system is one of the best we’ve encountered. The interface was clean and user-friendly. Tracking tickets is also very straightforward. The dashboard clearly shows the status of each request, and we love the ability to filter tickets by priority, date, or status.

It does the basics well, but advanced features are lacking.

Starting new tickets and finishing them is easy enough, even the porting of information from LiveChat.

However, they offer an extremely limited Macro feature. If this was done better, it'd be an easy 5 stars.

7/10

3 feels too low, but 4 is too high.

We love the features and the beautiful interface of HelpDesk.

Since switching to HelpDesk, I’ve seen a significant increase in customers reaching out for support on this platform. The software is quick, easy to use, and—judging by the engagement—my customers find it just as intuitive. While overall conversions to sales have improve, the ease of communication and efficiency of the system have definitely enhanced our customer service experience.

Using and navigating the Help Desk is really easy,
and I’m glad to be using this platform!

Help Desk is a great asset to our company but dislike having it separated from Live Chat and being forced to pay 2 different subscriptions now.

I use Help Desk since beginning of 2025 and i only love it more and more!

The older system that was included in my livechat subscription worked much better for me.

The new one is way dearer and complex for my needs, it cost me many hours to set up and have found so many bugs. and opened multiple tickets

It's nothing but an expensive frustration for my micro business.

they are now bribing me to get a review.
I replied to the invitation asking do they really want one from a very unhappy customer?
The answer was the usual rhetoric.

it will be interesting to see if they come good with their offer. and with the system they released and starting charging for way too early.

Guess what you guys, this is the future!

very good and simple software for tickets and emails. Customer service is also super nice and friendly

Excellent product and customer service is great!