Help for Heroes Opiniões 

30
TrustScore: 2 em 5

1,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

As a veteran with verified ptsd I reached out to these people twice and both times got bluntly turned away, they only help a select few that look good for their PR they will turn you away otherwise. A... Ver mais

Classificada 5 em 5 estrelas

I've bought some clothes and bathroom products from this website. The price and quality of products provided are great. Delivery was fast and I'd like to thank Victor who packed my package beca... Ver mais

Classificada 2 em 5 estrelas

I've been a supporter for many years and made purchases from thier site. Today I had an email asking for 68 quid to help a veteran receive an hours counciling. Absolutely agree our veterans need this... Ver mais

Classificada 1 em 5 estrelas

SAS contacted them in crisis my husband with a brain injury we needed support for white good as we had to Move emergency houses because of a structural problem. 3 months later still waiting and too b... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Caridade
  2. Organização sem fins lucrativos

Escrito pela empresa

We are a UK-based charity, established in 2007, who help the Armed Forces community to live well after service.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

30 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,9

Todas as opiniões

(30)

11 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

As a veteran with verified ptsd I…

As a veteran with verified ptsd I reached out to these people twice and both times got bluntly turned away, they only help a select few that look good for their PR they will turn you away otherwise. Absolutely useless like most of these veteran organisations all they care about is fund raising and PR

10 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Extremely Disingenuous

It is nothing more than heartless business that does very little to nothing for real soldiers. All their interested in is lining their pockets.

5 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Asked for help Husband veteran told go…

Asked for help Husband veteran told go to adult social care or saffa Woman I spoke to couldn’t wait to get rid of me no help no advice just shut me down as quick as she could and she was eating while I was talking to her The CEO makes £192000 a year and I think this is a racket

16 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I'm a veteran, diagnosed with MH and was denied hardship support

I'm a veteran, also a diagnosed schizo.. I emailed explaining I'm experiencing hardship for a couple reasons and was told that they don't want to help me

I suppose for me the biggest annoyance is people in my family used to donate to this company, who are seemingly more interested in paying staff-wages than actually helping anyone who needs help

Thank you for being inconsistent, inconsiderate and unhelpful

3 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Say no to a hungry veteran and Thier family at Christmas

Asked for food help for my family they said no stop supporting this charity what's the point in them being Thier if they just keep saying no all the time

5 de dezembro de 2025
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Thank you for sharing your feedback with us. We are sorry that you are disappointed that we could not support you on this occasion. Our eligibility criteria is in place to ensure fairness and to help as many people as possible.

Classificada 1 em 5 estrelas

Omg just absolutely useless

Omg just absolutely useless, front desk are incompetent. Won't help me at all. 27 years served. Lost information.
DO NOT DONATE .

27 de outubro de 2025
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Hi Andrew. Thank you for sharing your feedback with us. Please call the Supporter Care Team on 0300 303 9888 and we will see if we can look into this for you.

Classificada 1 em 5 estrelas

I had an assessment telephone call many…

I had an assessment telephone call many weeks ago that opened up a lot of old wounds and actually made me quite poorly again (due to this call) and was then told I would have to wait 8 weeks or something until any further help!

I hope this doesn't happen to many others as I believe this is dangerous and the opposite of what you are trying to achieve

17 de março de 2025
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

I’m really sorry if you found your assessment distressing. We carry this out to make sure we fully understand your situation and can get you the support you need.
We do have a waiting list at the moment because we’re urgently trying to reach as many veterans as possible. Please know that your request is important to us, and we’ll contact you as soon as we can.

Classificada 1 em 5 estrelas

Dissatisfied completely

I ordered an, Essential Heroes Zip Hoodie, Washed Mid Green and waited with anticipation for the arrival of another purchase from Help for Heroes shop but when it arrived it was too big and I thought never mind, I’ll send it back and exchange it for a smaller (M), thinking that there would be no problem but how wrong could I be. The price had been jacked up to double and I was forced to accept that there was no alternative. Thanks, Help for Heroes Shop but you have disappointed a loyal customer along with your charity beneficiaries that are the real Heroes that I have helped and donated so much too. Bitter disappointment does not even come close to how I feel. Thank you so so much on behalf of all those dissatisfied. 👎 👎 Great not customer service.

4 de outubro de 2025
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Hi Karl
You can return part or all of your order for physical goods for a refund within 30 days of receipt. All returns will be refunded back onto the credit/debit card or via the PayPal account used for the original purchase. You will need to place a new order if you simply require a different size or product. Please see our refund policy for full details:-
https://shop.helpforheroes.org.uk/policies/refund-policy

Classificada 1 em 5 estrelas

I visited the Abigdon site today

I visited the Abigdon site today , to look for a Television. But unfortunately the staff was so incompetent and rude , even when I was walking in to the shop , I was very rudely told by this man sat outside eating , to
Use the other entrance , so no sign or notice up telling customers. I am absolutely fed up with the way I am treated every time I unfortunately visit the store , as I’m just up the road . I would very much like to get the store shut down , due to the disgusting attitude off the staff , everyone who visits that place is a customer, who looks to spend money in that place , but I expect the staff our rude , and nasty , and arrogant to everyone who enters that place . Not good at all . I shall try local charity shops instead .

22 de setembro de 2025
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Dear Rosemary
Thank you for your feedback, I can confirm that Help for Heroes does not operate any physical shops. All purchases are made through our online store only. If you call our friendly Supporter Care Team on 0300 303 9888 and they will be happy to confirm this for you.

Classificada 1 em 5 estrelas

Gone down hill a lot the the styles are…

Gone down hill a lot the the styles are horrible name. When I used to help voluntary work the bags and the t-shirts and the hoodies used to be good.why they stopped selling them I don't no.who come up with this new styles need to go back to the original styles

9 de setembro de 2025
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Hi Tony
Thank you for your feedback, I am sorry that you are not happy with the current styles that we are offering. We do offer a heritage range that maybe more suitable for you. Please have a look on the website:-
https://shop.helpforheroes.org.uk/collections/hoodies-sweatshirts

Classificada 1 em 5 estrelas

After being passed from pillar to post…

After being passed from pillar to post said they could not help me to fund hearing equipment.

8 de agosto de 2025
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Thank you for sharing your feedback with us. We are sorry that you are disappointed that we could not support you on this occasion. Our eligibility criteria is in place to ensure fairness and to help as many people as possible.

Classificada 1 em 5 estrelas

Another pretentious charity.

Another so called charity making a fortune off of veterans. The truth is they are very ignorant and selfish people. They are disingenuous, all they want is your data and your personal information.They are well known to be a corrupt organisation.

6 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Joke of a charity

As a disabled war veteran I've dealt with many military charities. H4H are by far the worst bunch of money grabbing clowns I've ever had the displeasure to deal with. Poorly managed, not helpful at all and to be actively avoided.

17 de maio de 2024
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Hi Scott. Thank you for sharing your feedback with us. We try to ensure that we help as many people as possible. Please get in contact on 0300 303 9888 and speak to a member of the team and we will see if we can assist you.

Classificada 1 em 5 estrelas

Cheer up

Everytime I have taken my donations to the Abingdon site, there's is no welcome just met with glum faces, no thankyou for my donations, no smile, what a miserable bunch,will take my items somewhere else that are more welcoming.

11 de maio de 2024
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Thank you for your feedback, I can confirm that Help for Heroes does not operate any physical shops. All purchases are made through our online store only. If you call our friendly Supporter Care Team on 0300 303 9888 and they will be happy to confirm this for you.

Classificada 1 em 5 estrelas

Too political

Lost all my support & quite a few others when they started becoming political & returning donations as they didn’t like the person donating them.

17 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

In my view items not good quality and…

In my view items not good quality and not helpful if you complain, will not support them again

14 de abril de 2024
Opinião espontânea
logótipo da Help for Heroes

Resposta da Help for Heroes

Hi Roger
If you have a complaint, please follow our complaints procedure and we will respond within three working days.
https://www.helpforheroes.org.uk/policies/make-a-complaint/

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