Windows GREAT, Linux OK, MacOS not tried. They are getting there and directly competing with some big players. I'm sure that I'll get billed soon, but while it's free and considering RDP is being depr... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
1) You need to fix the UAC prompt problem. 2) You need to fix the consultant's console so the internet disconnect reconnect the same as does from the web portal 3) you need to come up with a... Ver mais
A empresa respondeu
Easy to get up and running. Use Interface is well laid out and uncluttered. Using this to support aging family members laptops & PCs who are less than computer savvy and live too far away. Helps m... Ver mais
A empresa respondeu
With the latest app updates this app is amazing for driving legacy 16bit (even MS-DOS) apps running on older Windows hardware. Very useful to buy extra time for app migration strategies. I discovered... Ver mais
Informações sobre a empresa
Escrito pela empresa
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
Informações de contacto
11890 Sunrise Valley Dr, Ste #111, 20191, Reston, Estados Unidos da América
- +12023358465
- support@helpwire.app
- helpwire.app
4,5
Excelente
52 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Best remote software
Best remote software. Easy to use and won't rob you!
28 de julho de 2026
Opinião espontânea
Thing to fix
1) You need to fix the UAC prompt problem.
2) You need to fix the consultant's console so the internet disconnect reconnect the same as does from the web portal
3) you need to come up with a way to connect when the client does not have or their eMail is malfunctioning.
4) you need to fix the upgrade to administrator crash problem
This should not reflect badly on the excellent tech support they offer.
Please contact me directly at my email address for addition information that you requested
8 de junho de 2026
Opinião espontânea
Resposta da HelpWire
Hi,
Thank you for taking the time to share this feedback — detailed reports like yours genuinely help us improve.
Let me go through your points one by one:
1. We'd like to dig into this properly. Could you share more detail about what's happening — for example, when the prompt appears, how often, and whether it blocks the session from continuing? If you can gather logs from the troubleshooting guide at https://kb.helpwire.app/troubleshooting/ and send them through to support@helpwire.app, that'll give us the clearest path to a fix.
2. We want to make sure we fully understand the behavior you're seeing before we investigate, so the same question applies here: could you describe what happens step by step? Logs from both the operator and client sides would be really helpful — the troubleshooting guide above covers both.
3. This is something we're actively thinking about. Alternative connection methods are on our roadmap, though we don't have a specific timeline to share just yet. We'll keep you posted as things develop.
4. We're sorry to hear this is happening. A crash on admin rights elevation is something we want to look at closely, so any detail you can add — what triggers it, which OS, whether it's consistent — along with logs sent to support@helpwire.app will help us track it down.
Best regards,
The HelpWire Customer Success Team
I test this tool for the first time
I tested this tool for the first time, compare to teamviewer is this tool must better. And then i mean for just remote connections. After reboot, the connection is restored automatically.
So a great tool, keep up the good work !!
20 de maio de 2026
Opinião espontânea
Good solution
The response to my question to the customer support was exactly the solution for my problem.
11 de março de 2026
Opinião espontânea
I had a few intermittent problems with…
I had a few intermittent problems with using the program, each time I contacted support they came through with suggestions and a genuine helpful attitude. As for now I have put the program through some pretty serious testing and can say that I am fully satisfied.
19 de dezembro de 2025
Opinião espontânea
I was new to using remote IT help and…
I was new to using remote IT help and Helpwire was very prompt and professional with response
24 de novembro de 2025
Opinião espontânea
New to HelpWire but impresssed
Just tried for the 1st time today & impressed. The copy & paste command works great for copying files to & from remote computer. I will try again. Used it for 5 hours straight today & no glitches!
23 de setembro de 2025
Opinião espontânea
It is a very user-friendly tool
It is a very user-friendly tool. No fuss. I use the free version for most of my IT work and it is a breeze.
16 de setembro de 2025
Opinião espontânea
Funciona de manera excelente
Funciona de manera excelente, aún tiene algunas áreas de mejora, pero la verdad vale la pena, se trabaja muy cómodamente.
16 de agosto de 2025
Opinião espontânea
Fast, easy, and innovative.
15 de agosto de 2025
Opinião espontânea
Good free remote service
1 de abril de 2025
Opinião espontânea
Helpwire es una excelente plataforma…
Helpwire es una excelente plataforma para trabajar en forma remota, soy Contador Independiente y esta plataforma me permite trabajar desde la PC de mis clientes, usando el Sistema Contable de cada Cliente, me parece una excelente herramienta de trabajo. enormemente agradecida por el servicio que prestan
25 de julho de 2025
Opinião espontânea
Comunicacion desde casa a la oficina
Puedo comunicarme desde casa con mi maquina de la oficina sin restricciones.
Incluso con pausas muy largas sigue activo el enlace y no tengo el temor de que se cierre la comunicación.
22 de julho de 2025
Opinião espontânea
Easy to use
Easy to use, great features. Keep up the great work.
22 de julho de 2025
Opinião espontânea
Quick Response Time
Prompt and easy to understand information about this remote program. Great follow up too!
8 de julho de 2025
Opinião espontânea
I use it mostly to manage my mom's…
I use it mostly to manage my mom's Computer who lives abroad, as well as professionally with the rest of my family and friends.
It is great for business, simple, and reliable. It doesn't time out which is a great feature.
I will become a happy buyer of this product when the time comes. Can't be more thankful for this long freebie times.
Onward HelpWire team!
15 de julho de 2025
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.