hepburnandhughes.com Opiniões 623

TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent customer service.. arrived within 24 hours and an absolutely gorgeous ring. I haven’t taken it off yet! Great value for money, I have seen similar rings at a much higher price. I would defin... Ver mais

Classificada 5 em 5 estrelas

Excellent experience. Received quickly. I bought cufflinks, made from genuine Spitfire parts, for a birthday present. They are beautifully made and the recipient was delighted with them. I chose th... Ver mais

Classificada 5 em 5 estrelas

Excellent .. communication, delivery, presentation and the history/background. Spitfire neck chain is xmas gift and know he will love it The ring is unusual with the shell .. another gift that... Ver mais

Classificada 5 em 5 estrelas

Thank you so much, this was the perfect gift for our daughter’s graduation in Aerospace Engineering. Beautiful quality and the little card providing an overview of the materials was great. A timeless... Ver mais

Informações sobre a empresa

  1. Designer de jóias
  2. Loja de acessórios de moda
  3. Ourivesaria

Escrito pela empresa

We are Zoe and Louise at Hepburn & Hughes. We create handmade jewellery in Sterling Silver using salvaged material, iconic ceramics and Art Deco styles, for both men and women. We pride ourselves on good communication with our customers to provide a first-class service.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

623 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service

I’m very happy with the service from Hepburn & Hughes. I made an error during the ordering process and when I contacted them it was immediately resolved. My purchase (which is beautiful!) was processed very quickly.

13 de março de 2026
Classificada 5 em 5 estrelas

Replacement chain

Great as usual good quality chain at a reasonable price. Well packaged and a prompt delivery keep up the great work love your products as do my wife and daughter.

13 de março de 2026
Classificada 1 em 5 estrelas

Really poor service

Really poor service - the price offered at checkout kept jumping up vs an e-mail offer I was sent the night before, no one answered the phone numbers provided and no one replied to the e-mail I sent after placing my order at the (now) higher price, which I had to do as this was a gift. Clearly they are using some kind of dynamic pricing algorithm and that feels exploitative.

10 de março de 2026
logótipo da hepburnandhughes.com

Resposta da hepburnandhughes.com

Hi Chris. Sorry you had difficulty ordering. We don't have a dynamic pricing model - it's all done manually, so it maybe that a voucher code had expired. I'll send you an email now to see if we can resolve the problem. Best wishes. Zoe & Louise

Classificada 4 em 5 estrelas

Beautiful piece of jewellery and…

Beautiful piece of jewellery and delivered on time, the packaging could have been better as I had to find my own nice bag to put the small box and separate certificate and cloth cleaner in, I feel for the price a simple but nice velvety bag or something could have been provided rather than the cardboard delivery box, but recipient very happy! Will order from here again,

17 de fevereiro de 2026
logótipo da hepburnandhughes.com

Resposta da hepburnandhughes.com

Hi there, sorry you were unsatisfied with the packaging, but we are pleased your friend was delighted! Hopefully we will see you in our store again soon.

For added pizzazz, we offer gift wrap as an upgrade, to make that gift extra special.

Best wishes
Louise & Zoe

Classificada 5 em 5 estrelas

Returning customer

As a very happy returning customer, I rate H&H 5 stars. Great products, great service and super nice people to deal with.

14 de fevereiro de 2026
logótipo da hepburnandhughes.com

Resposta da hepburnandhughes.com

Hi Mark, thanks for the lovely feedback. It was great to hear that you were happy with your recent order too!
Best wishes
Zoe & Louise

Classificada 5 em 5 estrelas

My item came on time

My item came on time, which is getting rarer from online orders

I was pleased with the packaging, the item I ordered was as expected and it looks great

Very happy

14 de fevereiro de 2026
Classificada 5 em 5 estrelas

Excellent service and beautiful pendant

The website was very easy to use, self/explanatory, with excellent pictures. I liked that they showed a model wearing the pendant I was considering, so I could judge the size of it. Communication was timely and shipping to Canada was surprisingly fast.

9 de fevereiro de 2026
Classificada 5 em 5 estrelas

The Perfect Items

As always the items I bought were superb, and they arrived swiftly and well packaged, I can highly recommend Hepburn & Hughes

7 de dezembro de 2025
Classificada 5 em 5 estrelas

Excellent

Excellent .. communication, delivery, presentation and the history/background.

Spitfire neck chain is xmas gift and know he will love it

The ring is unusual with the shell .. another gift that will be adorned and shown off.

Cannot recommend highly enough.

23 de novembro de 2025

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais