I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s u... Ver mais
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Leia as opiniões dos outros
So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’... Ver mais
A empresa respondeu
Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Ver mais
A empresa respondeu
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agente de mobile money
- Processamento de cartões
- Agência de câmbio
- Serviço de transferência de fundos
- Serviço de transferência de dinheiro
- Serviços financeiros não bancários
Escrito pela empresa
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Informações de contacto
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Quénia
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bom
257 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Trust HeptaPay
Turnaround time and communication when the transaction delayed a bit
17 de junho de 2026
Great and fast service
18 de junho de 2026
Resposta da HeptaPay
Hi Dennis, thank you for your 5-star review. We’re glad to hear that you found Heptapay’s service great and fast. We appreciate your feedback and your trust in us.
I’m so disappointed
I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s urgent
17 de junho de 2026
Opinião espontânea
Resposta da HeptaPay
Please note that, for security reasons, Heptapay does not allow the use of another person’s card which you were trying to do.
Resposta da HeptaPay
Hi Rico, thank you for your 5-star review. We’re glad to hear that you found Heptapay simple and easy to use. We appreciate the 10/10 recommendation and your trust in us.
It was quick and cheaper too
It was quick and cheaper too , at first I was a little skeptical but now am not.
14 de junho de 2026
Resposta da HeptaPay
Hi Paul, thank you for your 5-star review. We’re glad to hear that you found the service quick and affordable, and that your confidence in Heptapay has grown. We appreciate your feedback and your trust in us.
It is a very good application and the…
It is a very good application and the process is very secure
13 de junho de 2026
Resposta da HeptaPay
Hi James, thank you for your 5-star review. We’re glad to hear that you find the application good and the process secure. We appreciate your feedback and your trust in Heptapay.
Timely transactions
9 de junho de 2026
Resposta da HeptaPay
Hi Tabitha, thank you for your 5-star review. We’re glad to hear that you’re happy with the timely transactions. We appreciate your feedback and your trust in Heptapay.
Resposta da HeptaPay
Hi Mary, thank you for your 5-star review. We’re glad to hear that you’re happy with the speed and accuracy of the information provided. We appreciate your feedback and your trust in Heptapay.
Resposta da HeptaPay
Merci beaucoup pour votre retour et pour votre recommandation. Nous sommes heureux que vous trouviez HeptaPay pratique pour vos transferts M-PESA vers le Kenya. Nous prenons bien note de votre remarque sur la lenteur et continuerons à travailler pour rendre l’expérience encore plus rapide et fluide.
You have failed me terribly.
You have failed me terribly when I needed you the most. "Unable to load secure checkout. Please try again." Since Yesterday
9 de junho de 2026
Opinião espontânea
Resposta da HeptaPay
We're truly sorry for the frustration and inconvenience you experienced when you needed to complete your transaction. This can sometimes happen when security verification checks are unable to complete successfully. Please see this troubleshooting link to help you resolve this as quickly as possible: https://heptapay.com/ke/help/card-payment-not-working
Grateful for this. Great Experience so far.
So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’s fast, quick and straightforward.
4 de junho de 2026
Resposta da HeptaPay
Thank you so much for your wonderful feedback. We’re delighted to hear that you found HeptaPay after searching for a reliable service and that your experience has been fast, quick, and straightforward. We truly appreciate your trust and are glad we have not disappointed you. We look forward to serving you again.
Great work you are doing.
6 de junho de 2026
Resposta da HeptaPay
Thank you for your kind words. We're glad you had a good experience with HeptaPay and appreciate your trust in us.
The timely delivery of money
5 de junho de 2026
Resposta da HeptaPay
Thank you for using HeptaPay. We’re glad we could support your M-PESA payment to Kenya and appreciate your trust in our service.
Good service all round.
Fast, easy to use, convenient, and trust worthy. I would highly recommend.
4 de junho de 2026
Resposta da HeptaPay
Thank you so much for the 5-star review! We’re glad you found our service fast, easy to use, convenient, and trustworthy. We truly appreciate your recommendation and support.
Resposta da HeptaPay
Thank you for the review of HeptaPay's service to top-up MTN Mobile Money wallets in Rwanda. Indeed, within 30 seconds after payment, the recipient has their mobile money wallet quickly and conveniently. We welcome you to transact again and again!
Resposta da HeptaPay
Thank you Steve for the 5-star review! Honesty is one of the mantra's with which we built this business and we’re glad you found our service honest, reliable, and relatively fast. We truly appreciate your support.
Resposta da HeptaPay
Thank you for the 5-star review! We’re glad you had a good experience tranferring funds to Safaricom M-PESA and found the service seamless and easy to use. We truly appreciate your support.
Quick transactions ✅
27 de maio de 2026
Resposta da HeptaPay
Thank you for the 5-star review! We’re happy to hear you enjoyed our quick transactions and truly appreciate your support.
Great service
23 de maio de 2026
Resposta da HeptaPay
Thank you so much for the 5-star review! We’re glad you had a great experience and truly appreciate your support.
Made it easy to load MPESA without…
Made it easy to load MPESA without going in person all the time.
17 de maio de 2026
Resposta da HeptaPay
Thank you for the 5-star review! We're glad HeptaPay made it easier and more convenient for you to load M-PESA without having to go to an ATM and subsequently look for an agent each time. This is the problem we set out to solve 5 years ago. We truly appreciate your support.
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