Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
It tools months for the item to be received. I got 2-3 revised delivery comments each weeks out. Yet I was charged immediately for the item. If delivery is not known at the time the order is pla... Ver mais
A empresa respondeu
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day de... Ver mais
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She... Ver mais
Informações sobre a empresa
Escrito pela empresa
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Informações de contacto
1200 Greenbriar Dr, 60101, Addison, IL, Estados Unidos da América
- 800-438-8898
- customerservice@partstown.com
- heritageparts.com
2,2
Mau
9 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Charged 2 motors to my personal credit…
Charged 2 motors to my personal credit card, as did not have an account set up yet. Only received 1 motor. I called and Kara re-ordered the 2nd motor. Received 2nd motor 2 days later.
17 de setembro de 2020
Opinião espontânea
Had no problem with this order..it went…
Had no problem with this order..it went very smooth.
17 de setembro de 2020
Opinião espontânea
In stock part
In stock part, timely shipping, and updates to know what was happening.
16 de setembro de 2020
Opinião espontânea
So far please with the design of…
So far please with the design of valves. Haven't installed them yet but know the will be better than the plastic valves that they are replacing which broke on the first use shutting them off.
16 de setembro de 2020
Opinião espontânea
Person on phone was very cordial
Person on phone was very cordial. Item arrived on time and was just what I needed. Will look here in the future.
16 de setembro de 2020
Opinião espontânea
part was in stock and shipped out i…
part was in stock and shipped out i got it in 2 days great service
15 de setembro de 2020
Opinião espontânea
easy to order and fast to deliver
15 de setembro de 2020
Opinião espontânea
The service was excellent very friendly…
The service was excellent very friendly and helpful staff and our products arrived in a short time, with the Pandemic we were expecting a longer wait with shipping.
We were pleasantly surprised.
15 de setembro de 2020
Opinião espontânea
Customer service was great
Customer service was great. The part ordered was shipped on time as promised
15 de setembro de 2020
Opinião espontânea
Thank you so much for the great service!
15 de setembro de 2020
Opinião espontânea
I bought a fan motor that was faulty
I bought a fan motor that was faulty. I will see how they do with warranty.
15 de setembro de 2020
Opinião espontânea
Resposta da Heritage Parts is now Parts Town
Hello Michael,
Thank you for taking the time to provide this information. I'm sorry to hear that you received a defective item. I forwarded your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Specialist
A five star review sends a message that…
A five star review sends a message that currently my words couldn't surpass. I would like to add, the Heritage research team provides an excellent service. Great staff, great company.
14 de setembro de 2020
Opinião espontânea
always get the right stuff and quickly…
always get the right stuff and quickly - I LOVE HERITAGE!!!!
14 de setembro de 2020
Opinião espontânea
The most pleasant lady answered the…
The most pleasant lady answered the phone and got my parts in two days.
11 de setembro de 2020
Opinião espontânea
Our Parts Hero
Our Parts Hero, getting our parts to us, when we need it and on time.
Help makes our Techs look good through out the District.
Thanks Heritage
10 de setembro de 2020
Opinião espontânea
Darlene in the parts department is…
Darlene in the parts department is awesome. I've needed several parts and she has come through each and every time. Parts are hard to find for my units, but Darlene has come through in a pinch. Thanks so Much Darlene.
10 de setembro de 2020
Opinião espontânea
Above and beyond.
The associate that helped me with my order went the extra mile for me, she made a way to get my part delivered safely and with minimal cost. I am very pleased.
10 de setembro de 2020
Opinião espontânea
I asked for a price for one part and…
I asked for a price for one part and customer service gave me part numbers and prices for all the sensors in the circuit. They made it much easier for me to order the other sensors a few days later.
10 de setembro de 2020
Opinião espontânea
Good review. On Justin walker.
been dealing with Justin walker who is polite and knows his work.
9 de setembro de 2020
Opinião espontânea
Great customer service and very…
Great customer service and very friendly Keep up the good work
9 de setembro de 2020
Opinião espontânea
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