Hermanlamps Opiniões 30

I absolutely hate writing negative reviews, and to say something positive, they were responsive once I started having an issue, but they didn't resolve the problem or ultimately act reasonably. When the order was confirmed I was immediately provided a FedEx tracking number that showed it would be delivered within 3-5 days, but as I got the confirmation later it showed it was going to take 30-40 Business Days as it was coming on a boat from China. When I said that wasn't my understanding and I didn't want the light if it didn't come within the timeframe I initially understood, and they said FedEx didn't even have it and they were wrong. I tried to explain I would have told them not to ship it had I not been given the poor information (an issue between them and FedEx), but they wouldn't reimburse me the full amount and took a cut because it had already shipped. It was one of those things, I can appreciate they had spent some costs, but I wasn't unreasonable in expecting it was going to ship on the timeframe provided to me by their shipping company, so thought they should have done the "right" thing and given me the full balance back.

Product arrives as described and in good condition, however it took 96 days to deliver.

Great product and great customer support. We love our lighting - it really tied the room together

The customer service communication from Justine was great. The lamp took a long time to get delivered but the follow up was impressive. Love the lamp and my electrician said it was high quality. It arrived in a wooden shipping box.

The customer service was great. I hadn't gotten my pendants in the time that I had expected, but the company reached out to me to fill me in on the lengthy process that's required for items to go through customs. They contacted me again after I had received the product to make sure that I was satisfied.

The product itself is beautiful and appears to be very well made.

I haven’t received the lamps I ordered.

Quick service on replacement glass for my chandelier.

We bought more than 8 chandeliers and 13 sconces, they look awesome, and good quality. Very great customer service, some pieces were missing and some didn’t fit well; they shipped and replaced defective parts without any problems.

Very pleasant to work with. I will save my final review after I receive the lamps.

EDIT on 3/26:
I have changed this review from 1 star to 2 stars, because the company did refund me in full. On Feb 14th I received an email in response to my message of the 13th, saying they were going to reach out to the warehouse for information. Two or three days later I received a call telling me it turns out they are very sorry they were unable to source the item, and acknowledging my request to cancel the order. Within a week, my credit card was credited the full amount.

Today, March 26th, more than a month after that resolution, I received a call telling me they were very sorry, and they did refund me, so would I please delete my review. My response was: No, I will not delete my review. While they did refund my full amount, the fact remains that the order was handled in an entirely unprofessional manner that left me, the customer, unable to determine if they were actually scamming people and trying to put us off until it was too late to be able to dispute the transaction. This was not a small purchase, and I could not afford to lose that much money. I stood my ground about not deleting this review, but I've come to add that they did refund me. I did suggest to them that they post a response acknowledging that they dropped the ball on this order, and that they are taking steps to prevent such unprofressionalism for future customers.

-----Original review:

I purchased a chandelier from this store on Dec 19th. On Dec 24th I received email confirmation stating, "Thank you for your purchase! We're getting your order ready to be shipped. We will notify you when it has been sent."

Jan 17th I sent an email because I had heard nothing further. I received email back stating, "Thank you for your patience. I wanted to provide you with an update on the status of your Marielle Mid Century Petal Chandelier. Your order is expected to ship this week."

Feb 13, I still have not received notice of it being shipped, let alone received the item. Their customer service number leads only to voicemail after a very long ringing time. I left a message to cancel the order. If they have not done so by the 16th, I will dispute this through the credit card company before the 60-day limit for disputing.