A big disappointment turned into a happy ending! I went to my mailbox to retrieve my order and discovered that the Post Office delivered the package empty with a note indicating that it came that wa... Ver mais
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Heusom may be a name you haven't heard of, I hadn't. Also I found it by taking a chance on a internet ad! Luckily I found this company to be very efficient, listened to everything I said and they are... Ver mais
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The customer service was incredibly helpful and quick to respond. I hadn’t received my order and they promptly returned my email letting me know they were looking into the situation. Once they confir... Ver mais
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Recently purchased one of these toys, I find this trimmer to be really cheap Chinese knock off probably there is a professional product on the market but this heusom is not the good choice, the batter... Ver mais
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Informações de contacto
700 Main Street, Bangor, Maine, 04401, United States of America, 04401, Bangor, Estados Unidos da América
- +1 (833) 700 4384
- help@heusom.com
- heusom.com
4,5
Excelente
806 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have a big Anatolian Shepherd Dog who…
I have a big Anatolian Shepherd Dog who is also a big drama queen! For years we have struggled with her nails. They were black, thick and long as a dragons' talons. It would take 3 people, myself and two vet techs, to hold her down and clip those nails. I used to dread taking her to the clinic. I would sedate my dog and then wish I could sedated myself as well... All that howling, snaring and snapping! I had to use a big muzzle on her. Out of desperation, I ordered the Heusom Silent Groomer Pro and the whole monthly nail trimming ordeal magically changed. I was thrilled to find this product and so was my dog! I still have her wear a muzzle and I sedate her but yesterday when I took her to the vet clinic, she just laid on the floor quietly while we used the Heusom Groomer on every single nail. It takes a while to use, it's not as fast as clippers but having my dog be relaxed and accepting is a big, big, deal!
16 de abril de 2026
Opinião espontânea
Great device!
Great device; my dog handles it much better than clipping. I am very satisfied with customer service also. I highly recommend this device for any dog that it reactive to clipping! The quietness of the motor of this device is especially a positive!
17 de abril de 2026
Opinião espontânea
Great customer service along with a…
Great customer service along with a great product. The nail trimmer works great on out St. Bernard, much better than the old nail trimmers. She nearly falls asleep while I file her nails!! Great product
17 de abril de 2026
Opinião espontânea
Very responsive customer service
Very responsive customer service, namely Gliedyl. I didn't realize my old shipping address was still linked to my payment option. I placed an order, realized my mistake, and Gliedyl fixed it! THANK YOU!
16 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Benjamin,
Thank you so much for your kind review!
We’re really glad to hear that Gliedyl was able to quickly step in and fix your shipping address issue. We know how easy it is for that to happen, so we’re happy it was resolved smoothly for you.
We’ll be sure to pass along your kind words to her, she’ll truly appreciate it.
Thank you again for your support!
— The Heusom Team
My dog is now calm
My dog Dakota was very afraid to get his nails cut. I couldn't do them myself. Now with the neusom he is calm and I can get his nails trimmed by myself.
16 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Cheryl,
Thank you so much for your wonderful review!
We’re thrilled to hear that Dakota is now calm during nail care and that you’re able to trim his nails yourself. That kind of transformation is exactly what we aim for.
It’s great to know the experience has become easier and more comfortable for both of you.
We truly appreciate your support and for sharing your experience!
— The Heusom Team
How easy it was to correct my shipping…
How easy it was to correct my shipping address even after making the order. I thought I had lost my order for my mistake and when I found out it was all taken care of made my day.
14 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Tiff,
Thank you so much for your kind review!
We’re really glad to hear that your shipping address was corrected so easily and that everything was taken care of for you. We know how stressful that situation can feel, so it’s great to know it turned your day around.
We truly appreciate you taking the time to share your experience!
— The Heusom Team
I like the way the grander words and…
I like the way the grander words and the dog like it too she doesn’t feel no pain at all which is very good.
16 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi William,
Thank you so much for your kind review!
We’re really glad to hear that you’re happy with how the grinder works and that your dog is comfortable during nail care. Knowing it’s a pain-free experience is exactly what we aim for.
We truly appreciate you taking the time to share your feedback!
— The Heusom Team
replacement
I spoke to Gliedyl and she was very nice and helpful,and assured me that I would receive my product since the other was lost in the mail,I had only gotten an empty package.
16 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Kathy,
Thank you so much for your kind review!
We’re really sorry to hear about the issue with your original package, but we’re glad Gliedyl was able to step in and assist you. It’s great to know she provided helpful support and reassurance while arranging your replacement.
We truly appreciate your patience and your kind words!
— The Heusom Team
Gliedyl
Gliedyl, was very pleasant and well informed about her job.
15 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Frank,
Thank you so much for your kind review!
We’re delighted to hear that Gliedyl was pleasant and knowledgeable while assisting you. That’s exactly the level of service we strive to provide.
We’ll be sure to pass along your kind words to her — she’ll truly appreciate it.
Thank you again for sharing your experience!
— The Heusom Team
The customer service was incredibly…
The customer service was incredibly helpful and quick to respond. I hadn’t received my order and they promptly returned my email letting me know they were looking into the situation. Once they confirmed the order was lost in transit, they offered to send a new shipment as well as provide a discount. Happy with the result and happy with the quick communication.
16 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Amy,
Thank you so much for your kind and thoughtful review!
We’re really glad to hear that our team was able to respond quickly and keep you informed throughout the process. We understand how frustrating a lost order can be, so we’re happy we could step in with a solution that worked for you.
It’s great to know you’re happy with the outcome and the communication — that’s exactly what we strive for.
We truly appreciate your support!
— The Heusom Team
It is a good product and works real well
Worked really you nice and is worth the.money
15 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Mike,
Thank you so much for your kind review!
We’re really glad to hear that the product is working well for you and that you feel it’s worth the investment. That’s exactly what we aim to deliver.
We truly appreciate your support and for taking the time to share your experience!
— The Heusom Team
JoJo has some new shoes
I love this little nail trimmer! One of the best things I have ever bought online!
My little JoJo never wanted anyone to mess with his nails. We tried the groomers, that did not work. I swear he always figured out where we were going before we got there. He would go crazy!
The vet? Way expensive!! This was my last resort. Before the vet. So I ordered the Heusom nail trimmer. Its lightweight, quite, and works very well. First time Jo really didn't like it. But he let me trim his nails! I kept giving him little breaks, so he could calm down. But I got all four of his feet done. Second time was a breeze. I can't say JoJo loves it. But he does not love his bath either. Now his nails look good. I know he feels better. And he is so much happier with his new shoes!! I recommend this product to anyone and everyone who have troubles doing their pups nails.
3 de março de 2026
Opinião espontânea
Resposta da Heusom
Hi Karen,
Thank you so much for your amazing and heartfelt review!
We absolutely loved reading about JoJo — what a journey! It’s so great to hear that what used to be such a stressful experience has become something manageable and much more comfortable for him.
It sounds like you approached it perfectly with patience and breaks, and we’re so happy to hear that the second time was already a breeze. That kind of progress is exactly what we hope for.
Knowing JoJo is happier and more comfortable with his “new shoes” truly means the world to us.
Thank you again for your recommendation and for sharing such a wonderful story!
— The Heusom Team
Best Product
I was very skeptical about a nail file for dogs that actually works. I bought it because of the money back guarantee. IT WORKS!! My dog doesn't mind having his nails trimmed. It makes me happy to know that he isn't in pain or scared.
5 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Louise,
Thank you so much for your wonderful review!
We completely understand the skepticism — and we’re so glad you gave it a try. It’s amazing to hear that your dog is comfortable and no longer stressed during nail trims. That’s exactly what we hope to achieve.
Knowing your pet is calm and not in pain makes all the difference, and we’re so happy we could be part of that.
Thank you again for your support!
— The Heusom Team
I ordered 9replacments but only got 3
15 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Linda,
We’re really sorry to hear about this. We understand how frustrating that must be.
It sounds like there may have been an issue with your order, and we’d definitely like to get this sorted out for you. Please reach out to us at help@heusom.com with your order details, and our team will make sure this is reviewed and resolved as quickly as possible.
Thank you for bringing this to our attention.
— The Heusom Team
Order still not received!
I placed an order on 4th April, it's now 15th and apparently it's at an airport, so still in transit. I would not order from this company again!
15 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Caroline,
We’re really sorry to hear about your experience and understand how frustrating this must be.
We can see that your order is still in transit, and unfortunately delays like this are outside of our control. That said, we truly apologize for the inconvenience this has caused.
We also want to let you know that your order has been refunded.
We appreciate your patience and take situations like this seriously.
— The Heusom Team
False advertisement
Recently purchased one of these toys, I find this trimmer to be really cheap Chinese knock off probably there is a professional product on the market but this heusom is not the good choice, the battery is not lasting as advertised, the power of the motor is on the low and high absolutely the same just the RPM rise but that doesn’t help with the power it disappears. The MOTOR INSIDE THIS HEUSON IS NOT BRUSHLESS TECHNOLOGY. False advertisement from in full. Another cheap Chinese trick to collect money, I hate them for it.
14 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Trayan,
We’re sorry to hear about your experience and understand your frustration.
We can confirm that your order has already been refunded. We’re sorry that the product did not meet your expectations.
We take feedback like this seriously and appreciate you bringing it to our attention.
— The Heusom Team
A big disappointment turned into a…
A big disappointment turned into a happy ending! I went to my mailbox to retrieve my order and discovered that the Post Office delivered the package empty with a note indicating that it came that way.
I contacted support and explained the situation and Gliedyl contacted me within minutes offering to make things right. I confirmed the information and Gliedyl again replied quickly to say that another Silent Groom Pro and replacement drums would be shipped out shortly.
Thanks for the super fast response. We can't wait to try the Silent Groom Pro with our dog, Penny.
13 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Joy,
Thank you so much for your wonderful review!
We’re really sorry that your initial delivery arrived that way, but we’re so glad our team was able to step in quickly and turn things around for you. It’s great to hear that Gliedyl provided fast and attentive support to get a replacement on the way.
We hope you and Penny love the Silent Groom Pro once it arrives!
Thank you again for your kind words and for sharing your experience.
— The Heusom Team
Heusom Silent Groom Pro delivers as advertised
Heusom Silent Groom Pro dog nail grinder is awesome. The previous traditional nail clippers that I used caused my dog a lot of anxiety and stress, but this Heusom grinder is so quiet that my dog remains calm and it's stress free for both my dog and me.
Today, I contacted Heusom Customer Service via email for advice on how to change out the old grinder head for a new grinder head. Not only did they reply to me immediately but they were also so polite and courteous and their instructions were very easy to follow and understand.
I've recommended this product to all of my friends and family who own dogs.
I'm so glad I discovered Heusom Silent Groom Pro dog nail grinder and even more grateful for this company's stellar customer service dept.
13 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Bill,
Thank you so much for your incredible and detailed review!
We’re thrilled to hear that the Silent Groom Pro has made such a positive difference for both you and your dog, especially in reducing stress and anxiety during nail care. That’s exactly what we aim for.
We’re also glad our customer service team was able to assist you quickly and clearly with replacing the grinder head. Providing helpful and easy-to-follow support is very important to us.
Your recommendation to friends and family truly means a lot, thank you for your support and for sharing your experience!
— The Heusom Team
Love the product but the people are…
Love the product but the people are awesome.
11 de março de 2026
Opinião espontânea
Resposta da Heusom
Hi there,
Thank you so much for your kind words!
We’re thrilled to hear that you love the product, and it means even more to know that our team made a great impression on you. That’s exactly the experience we strive to provide.
We truly appreciate your support!
— The Heusom Team
Read this one! Very satisfied customer!
I ordered a Silent Groom Pro for my 4 German shepherds with 3 replacement grinders. I only received half of my shipment so I contacted their help desk. They quickly responded and jumped right into fixing my problem. With that being said their customer service was amazing to say the least. The product itself was better than I anticipated. My dogs are very nervous when it’s nail trimming time. We have to medicate them to get through all of them but not now. This grinder was surprisingly quieter & the vibration was way less intense. I am very pleased 110% with this product & will be continuing to buy replacement grinders through this company in the future.
14 de abril de 2026
Opinião espontânea
Resposta da Heusom
Hi Susan,
Thank you so much for your amazing and detailed review!
We’re really glad our team was able to step in quickly and resolve the issue with your shipment. That’s exactly the kind of support we aim to provide.
It’s even more rewarding to hear how well the Silent Groom Pro is working for your German Shepherds. Knowing that nail trimming has become a calmer and easier experience, especially without the need for medication, truly means a lot to us.
Your support and continued trust in our products mean everything. Thank you for sharing your experience!
— The Heusom Team
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