They rug pulled
They rug pulled. I can’t top up my balance, just see disabled buttons. Support is not responding for several day already.
2 de julho de 2026
Opinião espontânea
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Informações sobre a empresa
Escrito pela empresa
🚀 HexaCard is a cutting-edge financial application designed to revolutionize your online payment experience by providing instant virtual bank cards 💳. With HexaCard, you can securely 🔒 and efficiently manage your online transactions, ensuring peace of mind and convenience.
Informações de contacto
Bartle House, Oxford Court, M2 3WQ, Manchester, Reino Unido
- support@hexacard.me
- hexacard.me
2,5
Mau
13 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
they probably pulled the rug
they probably pulled the rug, they don't even send verification codes out anymore. I cant even see my card details in the app, there are only *****.
17 de junho de 2026
Opinião espontânea
Resposta da Hexacard
Hi, thank you for your feedback.
We want to clarify that HexaCard is active and our support team is available to assist users. If you are having trouble receiving verification codes or viewing your card details in the app, please contact our support team directly so we can review your account and help resolve the issue.
You can reach us at support@hexacard.me.
We take every user report seriously and will be happy to assist you.
Turkish situation after 3 months of wait
After 3 months of waiting when the Turkey situation with Papara happened, my support chat stopped working after asking about news of my card and topped up money, lost almost $100 since the issue happened buying the card + the top up and still no news in Feb 2026.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Hexacard
Hi 👋
We understand your frustration and we truly empathize with the situation.
As previously communicated, this issue is not directly controlled by us. The disruption related to Turkey and Papara is entirely on the provider’s side, and unfortunately access restoration depends on them.
That said, we have not stopped following up. We remain responsive and accountable to our users
my card got freezes and I cant use my…
my card got freezes and I cant use my funds
17 de fevereiro de 2026
Opinião espontânea
Resposta da Hexacard
Hi 👋
If your card is frozen and you cannot use your funds, please contact our support team directly so we can assist you quickly.
📩 support@hexacard.me
We are responsive and ready to help you resolve this issue as soon as possible.
La nueva tarjeta ya fue emitida.
Igual que la vez anterior, cuando tuve un inconveniente, me enviaron una tarjeta nueva sin ningún problema.
En cuanto al saldo, simplemente hay que esperar al emisor, esa parte no depende de la empresa.
No entiendo por qué algunos usuarios no pueden comprender esto.
Al final, es un servicio que depende de proveedores externos, y es importante prestar atención al momento de la compra.
Sinceramente, me entristece ver algunos comentarios que no reflejan la realidad del servicio.
5 de novembro de 2025
I like how I can track every tiny…
I like how I can track every tiny payment. Helped me catch a late night purchase I totally forgot about. The History page could scroll smoother tho,sometimes it jumps a bit.But overall its been super useful for keeping things in check.
14 de novembro de 2025
Opinião espontânea
Using it for my online subscriptions…
Using it for my online subscriptions and it actually keeps everything pretty organised. I like the tiny reminders that pop up after each payment. Helps me keep track better than before.
12 de novembro de 2025
Opinião espontânea
WARNING - you will lose your money
I have been using HexaCard for a while and write this review as a warning, especially after seeing 10 5-star reviews all posted within a few hours of each other a short while ago, all from Trustpilot "users" with only this one review of HexaCard. Obviously I cannot say with 100% certainty that these reviews are fake, so draw your own conclusions, but what I can say is that HexaCard is currently shut down, my virtual Turkish bank card has been closed, and all my funds have been seized - in spite of what HexaCard is saying here and on their website, where they claim that everything is working normally.
HexaCard has written to users that this is due to decisions by Turkish authorities. I don't know if this is true, but that's not really relevant in terms of whether or not one should become a customer with HexaCard. The fact is that customers have had their cards closed, and all balances in accounts have been changed to "0.00". You can read more about this on Reddit. HexaCard claim that the money is "safe" and that services will be restored, but I doubt this since the exact same thing happened previously with another similar issuer of virtual Turkish bank cards, Ininal, which many people were using to pay for Turkish streaming services -cards were closed and balances frozen more than 6 months ago. Ininal claimed it was due to decisions by Turkish authorities, and that services would be restored shortly, exactly like HexaCard - but now, 6 months later, my Ininal card is still closed and my money is still frozen. So this either seems like a "business strategy" on the part of some Turkish issuers of bank cards - to set up a business offering Turkish bank cards, wait until a large number of people have deposited money, and then "temporarily" close down and freeze the money (never to return them) - or a general problem with Turkish authorities or businesses' ability to do business in Turkey. If this was in fact caused by Turkish authorities (to prevent gambling, as it is claimed), and if Turkish authorities were acting in a fair and civilized way, surely Ininal would be up and running again by now. Like I said, I cannot say if the problem is with issuers of Turkish virtual bank cards or with Turkish authorities, but either way, if you deposit funds with HexaCard, you run a very real risk that you will lose your money.
However, the fact that HexaCard is suggesting (in responses to other reviews on Trustpilot as well as in official communications from HexaCard to customers) that current customers can just open a new card (for a fee!), which I have a strong suspicion will immediately be closed (or never issued, even if the user deposits more money and pays the fee for the new card), to me is a strong indication that HexaCard is acting in bad faith. And the fact that other issuers of virtual Turkish bank cards have been allowed to just seize their customer's money without Turkish authorities stopping it also says a lot about the risk of doing business with any company under the control of Turkish authorities.
===
Response to HexaCard's reply:
Thanks for the reply, although some of the quotes and claims attributed to me are not present in my review. I repeat: I do not claim to know if it is the card issuer or Turkish authorities who caused this situation, but either way it carries a risk to use Turkish virtual bank cards and/or other services offered by firms subject to Turkish authorities. Trustpilot limits how much I can write so I have to limit my response to the following:
HexaCard states that it is "not accurate" to say that users have to "pay us again and we’ll maybe close your new card too" - explain to me why that is "not accurate"? It is a fact that my current card is closed, according to you due to actions by Turkish authorities who want to limit gambling, even though I have spent zero money on gambling or other prohibited or suspicious activity. I have only used the card to pay for video streaming services. If I opened a new card, I would use it for the same thing which already lead to my current card being closed. Why should I believe that a new card would not also be closed?
===
Update 14+20 November:
HexaCard wrote to me that they would issue a new card and asked me to remove my review from Trustpilot in return. I checked the app, and they had restored my balance on the old card (but it is still blocked) and issued a new card (with zero balance), but this card was blocked from the beginning and is useless, so HexaCard’s talk about a new card was an empty promise - exactly what I suspected. Now I have 2 blocked cards, I cannot get my balance out, and HexaCard is ignoring all emails and chat messages through the app. Right now, HexaCard is gone. So obviously my review stays here on Trustpilot! If the situation changes, I will update again. If cards are restored, I will happily report that.
8 de novembro de 2025
Opinião espontânea
Resposta da Hexacard
Dear user,
Thank you for taking the time to share your concerns. We fully understand how serious it is when someone feels their funds are at risk, but there are several incorrect assumptions in your review that we would like to clarify calmly and transparently.
HexaCard is not “shut down” and your funds have not been “seized” by HexaCard.
In specific cases, certain card programs or card ranges have been affected due to decisions by issuing partners and/or regulatory frameworks. When this happens, cards may be restricted and balances may temporarily appear as 0.00 on the user side. This display status does not mean HexaCard has taken or used your money. As clearly stated in our Terms & Conditions, funds are held with licensed partners and are subject to regulatory protection and settlement procedures.
All key conditions are clearly disclosed in our Terms & Conditions and service documentation.
Before using our services, users are asked to review and accept these terms. There we explicitly explain:
HexaCard operates via regulated third-party issuers and banking partners.
Card availability and functionality may be affected by regulatory or issuer decisions beyond our control.
The procedure for handling affected balances and card programs.
We strongly encourage you (and any reader) to carefully review the official Terms & Conditions and updated notices on our website/app, instead of relying only on assumptions or comparisons with unrelated providers.
Your comparison with Ininal and the claim of a “business strategy” to freeze deposits is misleading and unfair.
Each provider, issuer, and regulatory case is different. Suggesting that HexaCard’s intention is to “never return” funds is a serious and incorrect allegation that does not reflect how our infrastructure, compliance obligations, and partner relationships work.
Whenever a partner or regulatory decision affects a card product, our role is:
to communicate transparently with users,
to follow legal and regulatory procedures for safeguarding balances,
and where possible, to provide alternatives or solutions in line with the rules.
Regarding new cards and fees:
Interpreting our communication as “pay us again and we’ll maybe close your new card too” is simply not accurate.
In many cases, users are offered solutions or replacement options according to the issuer’s framework and our policies.
No user is forced to “buy a new card” in order to “unlock” old funds. Any card/product fee is for a new service, not to release previously held balances.
About the reviews:
We do not control Trustpilot’s internal verification system, and we do not encourage fake reviews. Many of our users share positive experiences, others share critical ones. Both are visible. If any review is suspected to violate platform rules, Trustpilot has its own mechanisms for review and removal. It is not correct to present your suspicion as evidence of wrongdoing.
What you and any concerned user should do now:
Instead of relying on public speculation, please contact our official support team directly with your registered email and card details so we can:
check the exact status of your account and card program,
explain what has happened in your specific case,
and guide you clearly on the next steps for your balance according to the Terms & Conditions and issuer rules.
Using support is the only reliable way to get an accurate answer about your funds. Writing that “the money is gone” before completing this process is not correct and may unnecessarily worry other users.
We remain available, and all relevant information about how our service works, who our partners are, and what happens in exceptional regulatory situations is openly and transparently provided to our users.
— The HexaCard Team
I came across HexaCard while looking…
I came across HexaCard while looking for a way to pay for my freelance software. Made a card within minutes and it worked right away on Figma and Canva. Been using it every week now. Feels like it was made for freelancers like me.
3 de outubro de 2025
Opinião espontânea
Resposta da Hexacard
Thank you for sharing your experience! We’re so glad to hear that HexaCard has made managing your freelance payments smoother and more convenient.
Our platform was indeed designed with creators and freelancers in mind — fast setup, reliable payments, and flexibility across tools like Figma and Canva.
We truly appreciate your trust and support!
— The HexaCard Team
De repente me bloquearon la tarjeta…
De repente me bloquearon la tarjeta alegando que se estaban haciendo unas revisiones que de forma automática se irían restableciendo, ya a día de hoy no tengo acceso a mi cuenta ni al dinero que tenía dentro de ella.
Por favor no usen el servicio o les podría pasar luego de pagar 15 USD por una tarjeta y recargarla.
4 de novembro de 2025
Opinião espontânea
Resposta da Hexacard
Lamentamos sinceramente los inconvenientes que está experimentando.
Las revisiones que menciona fueron impuestas por los organismos reguladores y afectan temporalmente a varios emisores de tarjetas en Turquía.
Queremos asegurarle que todos los fondos y datos de los usuarios permanecen seguros, y que el acceso se restablecerá automáticamente tan pronto como el proveedor externo complete sus procedimientos de verificación.
Por favor, consulte nuestro comunicado oficial y los Términos y Condiciones en https://hexacard.me/user-agreement/
para conocer los detalles y las responsabilidades del servicio.
Si necesita asistencia personalizada, puede escribirnos a support@hexacard.me
y nuestro equipo le ayudará en cuanto sea posible.
Gracias por su comprensión y paciencia durante este proceso regulatorio.
STAY AWAY OF THOSE SCAMMERS.
STAY AWAY OF THOSE SCAMMERS.
As of yesterday Hexacard services are shut down. Because Papara (its issuer company) got its licenses revoked by Central Bank of Turkey due to being used on illegal activity with their VCCs (same thing they pulled it on Ininal btw). Paying 15$ for a VCC, submitting your personal information and not being able to use the service is just ridiculous.
Once you reach out to their "customer support" all you receive is an automated message and no further information or actions.
2 de novembro de 2025
Opinião espontânea
Resposta da Hexacard
Hello,
We’re sorry to hear about your concern. Please note that HexaCard services are fully active and secure. Any temporary limitation experienced by some users is part of routine compliance and security updates required under financial regulations to ensure user protection and system integrity.
Your balance and personal data remain completely safe, and card access will be automatically restored once the verification process is complete. You may also create a new card directly from the app at any time.
For more information about user responsibilities, service terms, and risk disclosures, please review our User Agreement here:
👉 https://hexacard.me/user-agreement/
If you need further assistance, our team is always ready to help at support@hexacard.me.
You won't get the service you paid for.
As of yesterday Hexacard services are shut down. Because Papara (its issuer company) got its licenses revoked by Central Bank of Turkey due to being used on illegal activity with their VCCs (same thing they pulled it on Ininal btw). Paying 15$ for a VCC, submitting your personal information and not being able to use the service is just ridiculous
1 de novembro de 2025
Opinião espontânea
Resposta da Hexacard
Hello,
If you’re experiencing any issue with your HexaCard, please contact our support team at support@hexacard.me
we’ll make sure your case is reviewed and resolved properly.
We’d like to clarify that HexaCard services are fully operational. Our platform works with multiple licensed and compliant partners, ensuring the continuity and safety of our users’ services.
For transparency, please refer to our User Agreement and Risk Disclosure (https://hexacard.me/user-agreement/
) to understand the scope of our responsibilities and the regulatory framework we operate under.
We take compliance, user protection, and service reliability very seriously, and we remain committed to supporting every customer with honesty and care.
HEXACARD = SCAM
Délais de traitement excessifs, frais non annoncés et blocages de carte injustifiés. Communication lente et contradictoire avec la publicité affichée.
Service à éviter si vous cherchez fiabilité et transparence.
8 de agosto de 2025
Opinião espontânea
Resposta da Hexacard
Hello,
We’re sorry to hear about your experience. Please contact our support team at support@hexacard.me
so we can review your case in detail and resolve any issue promptly.
We’d like to clarify that HexaCard does not apply any hidden fees all fees are clearly listed before purchase and within our User Agreement (https://hexacard.me/user-agreement/
).
Card security blocks or verification requests may occasionally occur as part of anti-fraud and compliance procedures, required by financial regulations to protect users and prevent misuse.
We remain committed to maintaining full transparency, quick communication, and secure service for every customer.
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