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Hey Pharmacist Opiniões 7373

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TrustScore: 4.5 em 5

4,7

Farmácia
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

You get excellent service, it's easy to request medicine/tablets, the web site is really easy to navigate and all the work is carried out by Hey pharmacist, or Rowlands as it is now known by. You just... Ver mais

Classificada 3 em 5 estrelas

Mixed bag. For my own medication it has been straight forward. However for months I tried to add my mother-in-law on my app. I did everything I was asked but "computer said no", despite having no pro... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered repeat prescription via the app on a Sunday, approved by GP on Monday, dispensed Tuesday, shipped Wednesday and delivered Friday. This is just as quick as using a local pharmacy for repeat pr... Ver mais

Classificada 5 em 5 estrelas

Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... Ver mais

Informações sobre a empresa

  1. Farmácia
  2. Assistência médica ao domicílio
  3. Farmácia online

Escrito pela empresa

Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

7 mil opiniões

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1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

The repeat prescription was not…

The repeat prescription was not accurate.
The item I ordered and the goods delivered were not the same.

27 de abril de 2026
Opinião espontânea
logótipo da Hey Pharmacist

Resposta da Hey Pharmacist

Thank you for taking the time to share your feedback.

We take all comments regarding prescription accuracy very seriously. Following your review, we investigated this matter immediately and contacted you directly via email with the full details.

We can confirm that your medication was dispensed legally, safely, and accurately according to the exact instructions and item specified on the prescription issued by your GP.

We appreciate you letting us know that you will contact your GP surgery directly to amend your prescription requirements for future orders. If you or your GP need any further assistance from our team to ensure your next delivery is correct, please do not hesitate to reach out.
Thanks
Chantal

Classificada 2 em 5 estrelas

Too long to wait for order

I was told my order was being processed on Wednesday but did not receive it until the following Wednesday in which time I had run out of one of my medication

29 de abril de 2026
Opinião espontânea
logótipo da Hey Pharmacist

Resposta da Hey Pharmacist

Thank you for your feedback.
We are sorry to hear that you were disappointed with the delivery timeframe.
While your order arrived within 7 days—which aligns with our 7-to-10 day turnaround time—we understand that waiting for medication can be frustrating. This processing window is necessary for our team to safely prepare, check, and dispatch your order.
We always aim to deliver as quickly as possible and appreciate your patience.
Thanks
Chantal

Classificada 5 em 5 estrelas

You get excellent service

You get excellent service, it's easy to request medicine/tablets, the web site is really easy to navigate and all the work is carried out by Hey pharmacist, or Rowlands as it is now known by. You just the items you need and they do the rest, and you get them posted to you saving you a journey. Highly recommend.

27 de abril de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Mixed bag.

Mixed bag.
For my own medication it has been straight forward. However for months I tried to add my mother-in-law on my app. I did everything I was asked but "computer said no", despite having no problem having my mother-in-law on my Lloyd's pharmacy app. Sadly they closed. I decided to just order my mother-in-law medication via the surgery who sent it to Hey Pharmacy. Latest medication was sent to Hey Pharmacy on 4th March, I called today (12th March) and it is still "being prepared". So yet again I have had to call and cancel the order to release the prescription back so it can be filled by my local pharmacy. I work full time. This is frustratingly difficult for 2026.

12 de março de 2026
Opinião espontânea
logótipo da Hey Pharmacist

Resposta da Hey Pharmacist

Thanks for taking the time to leave a review.

As you've not responded to Trustpilot's request for more information, so that we can locate your Hey Pharmacist account and reply correctly, we're not able to respond with specifics to your review.

You can contact the Hey Pharmacist support team on the app or by emailing help@heypharmacist.co.uk.



Best wishes,

Hey Pharmacist

Classificada 1 em 5 estrelas

8 days and still not arrived

8 days and still not arrived, disgusting.!!!!?

6 de março de 2026
Opinião espontânea
logótipo da Hey Pharmacist

Resposta da Hey Pharmacist

Thank you for sharing your feedback, all feedback is important to us.

We’re truly sorry for the delay you experienced; we know how important it is to receive medication on time.

To clarify the timeline, your order was placed on 26/02, but we didn't receive the required prescription from your GP until 02/03. Once we had this authorization, we processed and delivered your order by 07/03.

We generally recommend ordering 7-10 days in advance to allow for these external processing times. Your experience is valuable to us as we look for ways to streamline our service. If you’d like to discuss this further, please reach out to us at help@heypharmacist.co.uk.

Classificada 5 em 5 estrelas

Ordered repeat prescription via the app…

Ordered repeat prescription via the app on a Sunday, approved by GP on Monday, dispensed Tuesday, shipped Wednesday and delivered Friday. This is just as quick as using a local pharmacy for repeat prescriptions, but with no travel required for me. Thanks for the improved convenience.

15 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Recommended

I have used Hey Pharmacy for many years and have always been pleased.
It is so easy using the app to reorder my prescription.
I have only had to contact them once and they helped resolve the issue (no fault on their part).
I wold definitely recommend.

20 de fevereiro de 2026
Opinião espontânea

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