Hicitypods Opiniões 32

Resposta da Hicitypods

17/03/2026

Hi Craig, thank you for the 5-star review and for your patience! You hit the nail on the head—shipping during the Chinese New Year period can definitely be a bit slower than our usual standard. We’re so glad to hear that the wait was worth it and that everything is working as described. Enjoy your purchase, and thank you for choosing HiCity!

Resposta da Hicitypods

12/10/2025

Thank you for your review!

Resposta da Hicitypods

12/10/2025

Thank you for your review!

Resposta da Hicitypods

14/07/2025

Takes a couple of days, then about 14 days to arrive at your house. Please consider updating your review.

Thanks.

Resposta da Hicitypods

Actualizada a 5/10/2024

EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks.

Dear Mohamed,

Thank you for your patience and for reaching out about your order of Gen 3 V1E AirPods from April 4, 2024. I apologize for the lack of updates you have received. I'd like to inform you that our company observed a holiday break recently, which unfortunately impacted our usual processing and communication timelines.

By now, your order should have been delivered. However, to ensure everything is on track and to address any ongoing concerns, I will personally look into your order number, 39112. We want to make sure that you receive your AirPods along with the excellent service you expect from us.

Please check for any deliveries that may have arrived, and also feel free to reach out to me directly at +86 137 1229 5625 or reply here for a real-time update. I'm here to help and ensure your satisfaction.

Thank you for your understanding and for choosing HiCity's Store. We look forward to resolving this swiftly.

Warm regards,

Conner Fomails
HiCity's Store

Resposta da Hicitypods

Actualizada a 5/10/2024

EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks.

Dear valued customer,

Thank you for bringing this matter to our attention. I'm Conner Fomails, representing HiCity's Store, and I deeply apologize for the inconvenience you've experienced with your order number 35861.

We understand how important it is for our customers to receive timely updates about their orders, and I regret that we have not met this expectation in your case. It's possible that your purchase coincided with the Chinese New Year period, during which our staffing levels are reduced due to holiday observances. This may have contributed to the delay in updates and processing.

To ensure that we address your concern as swiftly and efficiently as possible, I kindly ask you to reach out to us through the WhatsApp number provided on our website. This direct line of communication will allow us to offer you personalized assistance and expedite the resolution of your issue.

Your satisfaction is our top priority, and we are committed to rectifying this situation to your complete satisfaction. We appreciate your patience and understanding as we work to resolve this matter.

Warm regards,

Conner Fomails
HiCity's Store

Resposta da Hicitypods

Actualizada a 5/10/2024

Dear Stefano Pedretti,

Thank you for reaching out and informing us about the issue with your order number 35607 for the product GEN 3 V1E, placed on February 14, 2024. I'm Conner Fomails from HiCity's Store, and I want to extend my sincerest apologies for the lack of updates and for any inconvenience this may have caused you.

We aim to provide our customers with the highest level of service, and it's clear we have fallen short in your case. I understand how important it is for you to receive your order promptly and to be kept informed about its status. Please rest assured that we are prioritizing the investigation of your order's current status and will do everything we can to resolve this matter quickly.

To assist you more efficiently and to offer a personalized solution, I kindly request that you contact us directly through the WhatsApp number listed on our website. This will allow us to communicate with you more effectively and ensure that we can provide you with the updates you need.

Your satisfaction is incredibly important to us, and we are committed to making this right. Thank you for your patience and understanding as we work to resolve your concern.

Warmest regards,

Conner Fomails
HiCity's Store

EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks.

Resposta da Hicitypods

5/10/2023

Hello H W,

Thank you for your patience. We've just returned from our Chinese holiday and are actively catching up on customer queries. I apologize for the delayed response.

Your order for Air Pods v5.2, with order number 26881, is in our system, and we'll be providing you with updates very shortly.

If you have further questions or concerns, feel free to reach out to us on WhatsApp. Thank you for your understanding, and we look forward to resolving this for you soon.

Best regards,
Conner
TrustPilot Manager for HiCity

Resposta da Hicitypods

23/08/2023

Dear Rosangela,

Thank you so much for your wonderful review! We're absolutely delighted to hear that you had a smooth and hassle-free experience with us while purchasing the gen 2 V3E. It's fantastic to know that you're loving the top-notch quality of our product.

We greatly appreciate your recommendation, and we're here to provide you with the same level of excellence whenever you need us. If you ever have any inquiries or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority.

Best regards,
Conner
TrustPilot Manager, HiCityPods.com