Higianna Opiniões 18

Resposta da Higianna

8/04/2026

Hi Amara,

We’re sorry to hear this. One of our customer service team members reached out to you via email a few days ago to explain the situation. We sincerely apologize for the inconvenience and delays caused due to the item being out of stock.

A refund has already been issued to you.

Once again, we truly apologize for the inconvenience caused.

Resposta da Higianna

2/04/2026

Hi Carmelita,

We’re truly sorry for the inconvenience caused and the delay you’ve experienced.

We understand your concern regarding your order placed on March 9th, 2026. Please rest assured that we have already initiated a full refund for your order. Depending on your payment provider, it may take a few business days for the refund to be reflected in your account.

We sincerely apologize for any frustration this situation may have caused and truly appreciate your patience and understanding. If you have any further questions or need additional assistance, please don’t hesitate to let us know—we’re here to help.

Warm regards,
Higianna Team

Resposta da Higianna

27/02/2026

Bonjour Emilie,

Nous sommes sincèrement désolés de lire votre déception et nous vous remercions d’avoir pris le temps de partager votre avis.

Chez nous, nous sommes fiers de proposer des produits de qualité au prix le plus juste, et nous regrettons que le débardeur — notamment la teinte, la coupe et les finitions — n’ait pas répondu à vos attentes. Votre retour est précieux et nous le prenons très au sérieux.

Concernant la taille, la couleur blanc cassé ainsi que les frais d’expédition, nous comprenons parfaitement votre frustration. Ce n’est jamais l’expérience que nous souhaitons offrir.

Nous serions ravis de pouvoir vous aider et de trouver une solution satisfaisante pour vous. N’hésitez pas à nous contacter par email ou à nous envoyer un message privé via notre page Instagram ou Facebook. Notre équipe fera le nécessaire pour vous accompagner et s’assurer que vous soyez pleinement satisfaite de la résolution.

Encore merci pour votre retour, et nous espérons sincèrement pouvoir regagner votre confiance.

Resposta da Higianna

27/02/2026

Hi Claudia,

We’re truly sorry to read this feedback and to learn that you felt unsupported — that’s never the experience we want anyone to have with us.

After reviewing your case, we can confirm that the issue with your order has already been resolved. We understand that the initial delay in communication was frustrating, and for that, we sincerely apologize. Your concerns were important to us, and we’re glad we were able to reach a solution.

If there is anything at all that still feels unresolved, please don’t hesitate to reach out to us directly via our Instagram or Facebook page. We’re always here to help and would genuinely appreciate the opportunity to restore your confidence in us.

Thank you again for your feedback — it helps us improve our service moving forward.

Resposta da Higianna

27/02/2026

Hi Amy,

We’re truly sorry for the worry and inconvenience this has caused you — we completely understand your concern.

Upon checking, your order was successfully delivered on July 15, 2025. Once your order was placed successfully, a confirmation email was automatically generated and sent to you. A second email with your tracking number was also auto-generated and sent as soon as your items were shipped.

Kindly please check your spam or junk folder in case the emails were filtered there.

If you’re still unable to locate the parcel or the emails at sales@higianna.com, please reach out to us directly and we will be more than happy to assist you further. Your order and satisfaction are very important to us.

Thank you for your understanding.

Resposta da Higianna

2/07/2025

Hi Gwen,

We sincerely apologize for the inconvenience caused. As per your request, we’ve processed your refund even though we have not yet received the returned items.

Customer satisfaction is our top priority, and we are continuously working to improve our service. Please don’t hesitate to reach out if you need any further assistance.

Warm regards,
Higianna Team

Resposta da Higianna

11/04/2025

Hi Inka,

We’re very sorry to hear about your experience and truly regret the frustration this caused. We want to assure you that your refund was processed promptly after we received your second email — we apologize if our earlier replies didn’t reach you.

Customer satisfaction is very important to us, and we’re always here to help. If there’s anything else you need or if you'd like us to resend the refund confirmation, please don’t hesitate to reach out.

Higianna Team

Resposta da Higianna

11/04/2025

Hi Agnes,

Thank you so much for your kind words! We're so glad to hear that you love the quality and the colors — your support means a lot to us 💛

Higianna Team

Resposta da Higianna

27/08/2024

Hi Giovanna, Thank you so much for your wonderful review! We're thrilled you and your daughter love our products. Your support means the world to us! 🥰

Resposta da Higianna

22/08/2024

Thank you so much for your reviews! We're thrilled that you love our our products. Your feedback about offering petite lengths is invaluable, and we'll certainly consider it as we continue to expand our range. We're grateful for your support and hope to keep impressing you with our future collections!