Hive.co.uk - an online bookshop Opiniões 

224
TrustScore: 2.5 em 5

2,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I want to support local bookshops so when I found a book on Hive not on Amazon yet I thought I'd pre-order. Well it was due to be released today but rather than a shipping confirmation I got a refund,... Ver mais

Classificada 4 em 5 estrelas

In May 2022 I purchased Moon Knight by Huston, Benson and Hurwitz Omnibus. Not used Hive before, but they had around 30% off and the David Finch cover I preferred. The book arrived promptly and with n... Ver mais

Classificada 1 em 5 estrelas

Poorest online book purchase experience I've ever had. No clear instructions, no proper support. Do not use this website.

Classificada 5 em 5 estrelas

Have used six or seven times so far with no issues. Price is pretty good compared to other online retailers. Sometimes even cheaper than Amazon, although not quite as broad a range of stock. Also g... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Livraria

Informação fornecida por diversas fontes externas

Hive.co.uk is an online bookshop which supports independent bookshops across the UK. Please note: WE HAVE NOTHING TO DO WITH HIVE HOME - PLEASE DO NOT LEAVE A REVIEW FOR THEM ON OUR PROFILE!


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

224 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(224)

22 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Preorder canceled, bad custumer service.

Ordered Demon slayer manga box volumes 1 - 23 on october in the far 2021.

Since then it was constant delays, waiting to be reprinted, stock expected in december, then july.

I was happy to wait as long as they needed to get the stock back, until they decided to cancel my order out of nowhere.

This item is widely available anywhere now online from at least April 2022 but for some reason they dont get them to sell to custumers whom preordered.

Very disappointed from this company, never ever order from them again.

8 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Overall Amazing Service!

I placed my first order with hive the other day and i was not disappointed, my order was shipped within a few hours, I ordered a poison ivy Funko Pop and it was so well packaged, overall delighted with my item and the service was just fantastic, will definitely be back! 😊

5 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Bookshop

I've had multiple orders from Hive over the past 12 months. Fast delivery, good range and ebook options are available too. Fantastic experience even when experiencing trouble. I enjoy the opportunity to support local book shops with my purchases.

12 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I just received my first order.

I just received my first order this morning. This was my first order but it won't be the last. Lightening fast despatch, although delivery was a bit slow but That was royal mail not hives fault. Price was the best I could find on the internet and despatch was good. Wish I had found this company sooner. 👍

11 de junho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Prompt book delivery at decent price, however..

In May 2022 I purchased Moon Knight by Huston, Benson and Hurwitz Omnibus. Not used Hive before, but they had around 30% off and the David Finch cover I preferred. The book arrived promptly and with no defects or damaged corners. This was through sheer luck however, since this is a heavy 1184 pages hardcover book which Hive sent out with just thin board pack as protection. For a product with £100+ retail price, maybe they should consider putting in some bubble wrap, or other cushioning? For this reason, 4/5.

27 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable service.

It's my first purchase from here. I've purchased some rare novels, poetry books, you can find out any types of books at this shop. They delivered it so quick. Recommended.

12 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Next best thing to a visit to the bookshop.

Nothing beats going to a bookshop in person, but Hive is the next best thing. Appealing and uncluttered site with excellent customer service; the next best thing to a friendly face behind the till. And every purchase leading to a donation to my favourite bookshop which I now live too far away to enjoy!

11 de abril de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Very poor packaging

Ordered the funko jack and Sally exclusive blacklight keyring set as a present. Item arrived in a Amazon style envelope used for CDs etc.
Considering the item is in a box and a collectible it should be pretty obvious that it was going to turn up squashed.
Guessing they will all be the same. Won't be using give again

11 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent.

I've been using Hive for years, and never had any issues. Granted, they don't always have what I'm looking for, but I have a few places I can shop for books so don't have to use that other company!
Good value for money, bearing in mind that they donate a percentage of sales to a local, independant bookshop.

1 de abril de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

I saw nothing I wanted to buy.

I don't know who this company's target audience is, but it definitely isn't me.
I spent twenty minutes on their site and every single search turned up no hits at all. None, which is astonishing when you consider that they almost certainly operate a virtual inventory.
I suppose I'm just not in their demographic, although who that is I have no idea.
I love buying books, I do very little else, and the experience of being on a bookshop's site and finding they had nothing I wanted to buy, is a new and strange one.
I don't think I enjoyed it.

18 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Kept updated very well

Kept updated very well

Made a preorder that I wasn't expecting urgently anyway but they still took the time to update me on the publishing/due date

16 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Impressed!

Ordered a book for my husband and it arrived in good condition and within 2 days of ordering-very impressed! Also like how this company supports local bookshops by giving a small percentage of sales to help them.

4 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Exemplary customer support

I ordered a Calendar in December 2021. The Hive price was the best I could find when including delivery. They promptly sent it out and Royal Mail claimed the item had been delivered, which did not occur. I raised an unfulfilled claim with the Royal Mail before Christmas 2021. By Monday 10th January 2022, I had received no response from the Royal Mail. I emailed Hive to query the way forward, where Tom dealt with the matter and a duplicate was dispatched, which has been received today, a mere two days later. The customer service was exemplary. The fact they donate to small book shops, is another factor. I will certainly use Hive again and recommend them to friends.

12 de janeiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

BIG Disappointment

Just received the “Color Your Way Through the UK”, it seemed it would be the perfect gift for my friends 6 year old Grandaughter who is over from the US. Sadly it’s very poor quality, colour is spelt the American way (color), and the only place I can recognise from some of the pictures is London- and then it’s mainly just Big Ben. A waste of money and very disappointing.

4 de janeiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Dodgy price-increasing tactics on pre-orders

Hive managed to obtain UK exclusivity on a popular Funko Pop figure, which I pre-ordered in September 2021 to ensure I got one. The release was delayed by 3 months, which was perfectly fine (not their fault), but then they simply cancelled my order with a message saying the supplier was unable to supply the item. This was in fact not true, and the stock had already been received by Hive, but what they wanted to do was actually put the price up from £15.75 to £16.99, forcing me to reorder at the higher price.

What I also don't like about Hive is that they supposedly offer 'free' delivery, but then the cost of delivery is clearly added into the sell-price of every single item. So if you want to order multiple items, you effectively end up paying multiple buried delivery charges instead of just one. To give an example, the item I ordered for £16.99 would be £12.99 anywhere else without the delivery charge added in.

Overall, having the privilege of an exclusive Funko Pop figure should have been the perfect opportunity for Hive to win new long-term customers, but rest assured I will never shop with them again.

29 de dezembro de 2021
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais