Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Sixteen years ago I had to sell my parents house in London. I had no idea how to sell property or how to get the best deal with estate agents. I joined HOA and used the free advice service. Angela e... Ver mais

Classificada 5 em 5 estrelas

Most informative gives a wide range of sound advice, also highlights things to check before making any decision

Classificada 2 em 5 estrelas

This research is outdated. My experience with the UK market especially in the midlands is that properties are not selling due to agents inability to read the market, What is not mentioned is not all... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

HOA provides a wealth of information, and in particular for us, for new build homes. We have found them the go to website for unbiased accurate information. Really clear and simple presentation help... Ver mais

Informações sobre a empresa

  1. Centro de defesa ao consumidor

Escrito pela empresa

The HomeOwners Alliance champions the interests of Britain’s homeowners and aspiring homeowners, providing unbiased and practical advice as well as services you can trust whether you are buying, selling or owning your home. We can connect you to conveyancers, surveyors, estate agents and mortgage brokers. We use Reviews.io on our website so the reviews below are not verified customer views


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

89 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

well written, though some outdated info

the site is well written, but (for what I was trying to find out - heat pumps - in 2025) I found the technical information was out of date.

20 de agosto de 2025
Opinião espontânea
logótipo da HomeOwners Alliance

Resposta da HomeOwners Alliance

Thanks for your feedback.

We’ve reviewed our heat pump guides and can confirm that the technical information about how heat pumps work and the grants available is still up to date. Costs can vary significantly depending on property type and installer, and while some sources report higher figures, we use official government data as our baseline because it’s the most reliable.

We’ve also made it clear that prices can differ and provided a typical cost range to reflect this. That said, the market is changing quickly, and we’ll continue to update our content to reflect the latest figures so homeowners have the clearest picture.

Classificada 5 em 5 estrelas

HOA website provides invaluable help.

HOA provides a wealth of information, and in particular for us, for new build homes. We have found them the go to website for unbiased accurate information.
Really clear and simple presentation helps unravel some of the complex sounding terms - especially with the conveyancing aspects.
Most of us don't move home that often, and therefore each time we do rules and regulations move on. We have found that the HOA website keeps everything right up to date.

20 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic source of information for moving home

This website has saved me a lot of time and effort to searching for unbiased information on the moving home, which has been recognised as one of the most stressful event in a person’s life. Therefore, I am ever so grateful to the wonderful people of this organisation to provide this amazingly free service.

17 de agosto de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Deed of trust info

Helpful section on Deed of trust to understand differential ownership. Would have been really useful to explain the documentation needed for HMRC if one of the joint owners is claiming all the income on their tax return

29 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great informative website

Great informative website. So much free and unbiased information on such a wide area connected to property, law regulations general advice. I always learn something new every time. Can't imagine why anyone would give a poor rating. I think this supplier is excellent

27 de julho de 2025
Opinião espontânea
logótipo da HomeOwners Alliance

Resposta da HomeOwners Alliance

Thank you for taking the time to leave a review. We do try to give current advice and the insider track on all things property.

Classificada 1 em 5 estrelas

Disappointing valuation and laughable rental figure.

Thought I would try there valuation to see what value they put on a property I was doing up for rental.. and also what rental value they put on it compared with the local estate agents..

Let’s put it this was .. Zoopla was pretty close £800.. estate agents £850…. these guys a frankly laughable £560…

1 de julho de 2025
Opinião espontânea
logótipo da HomeOwners Alliance

Resposta da HomeOwners Alliance

Hi Simon, I'm disappointed to learn that our rental calculator seemed to differ with the others you have tried.

We are looking into your query as to why the average rental valuation in this case was significantly lower than the other tools you have used.

Our online rent calculator is based on property type, location and local demand. The data is updated monthly and to make sure it's working well, a sample of the estimates are checked against actual property data. Instead of giving one rental valuation, our tool provides a range, so I'm not sure why you ended up with one value of £560. It is possible to get differences between online valuation tools because of differences in valuation methods.

We view the tool as a good place to start for a rough idea of the rent you can expect but we always advise people to check rent estimates with a few local lettings agents for a more realistic market picture.

Paula

Classificada 1 em 5 estrelas

Be very careful with these two…

Be very careful with these two companies.

Please read my recommendation carefully regarding when to buy with them and when not to.

If the bank gives you a free valuation (do not buy), as most banks only do an internal assessment and won't send you the document they'll ask for (and they know this and take advantage of it).

If you pay for your bank's valuation: then you can buy the policy, as you'll have the evidence to back up that the valuation was low.

I purchased Home Buyers Protection Insurance from HomeOwners Alliance . who work in conjunction with Rhino Protect Insurance, Legal Claims Department, Windsor House, Troon Way Business Centre, Humberstone Lane, Thurmaston, Leicester, LE4 9HA
I began the processing of the indemnity claim submitted on my behalf on May 27, 2025, at 11:38 a.m. It has now been almost a month, and despite multiple attempts to communicate with this company since the aforementioned date, I, Mr. Germán Alfonso Cepeda Pérez, have still not received a verdict or the timely payment of the indemnity for which this policy was specifically contracted. I only receive emails stating that they are still studying my case. All requested evidence has been duly submitted, clearly demonstrating my entitlement as the policyholder to the said indemnity.

As you can see, the handling of this matter is disastrous and a constant mockery, clearly designed to avoid paying the indemnity.



27 de maio de 2025
Opinião espontânea
logótipo da HomeOwners Alliance

Resposta da HomeOwners Alliance

Dr Mr Perez,

I am sincerely sorry that you have been unhappy with how your claim has been handled. You put in a claim for costs because you have said that your mortgage lender’s valuation is less than 90% of the sum you have offered for the property.

After you submitted your claim, Rhino Insurance (FCA registered 772055) got in touch with you asking for additional information. Rhino was asking for confirmation from your lender that the property was downvalued and by how much. You provided a mortgage illustration document which sets out the key terms and conditions of the mortgage offer but it did not include the mortgage valuation conducted by the lender.

There was a delay in processing the claim as Rhino was waiting for further information from you which they did not receive. This delay is unfortunate but they didn’t want to reject the claim outright. Since you published this review, Rhino has been in contact with you to explain the information they require from you. They have asked for the email or letter you received from your mortgage broker or lender confirming that your property has been down-valued. Unfortunately, you have been unable to provide this information.

Rhino have said that they would be willing to revisit the claim if you can provide written evidence that the property has been down-valued.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais