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Informações sobre a empresa

  1. Loja de jogos

Escrito pela empresa

By hobbyists.For Hobbyists.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

14 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 1 em 5 estrelas

Falsely Advertised as Kneadatite, just regular poorly stored green stuff.

I ordered what they have listed as Kneadatite Blue/Yellow Green Stuff Epoxy Putty.

Anyone who's serious about hobbying knows that Kneadatite is a specific type of green stuff that was made in a specific factory, a factory that has now shut down as of a few weeks ago.

As such Kneadatite is becoming more and more difficult to source. So when I found Kneadatite on this website, I was delighted and bought a fair amount of it.

This is NOT the original recipe Kneadatite that comes in a case. It is regular green stuff similar to what is sold at GSW or Army Painter that use the kneadatite name. Its dry, has an outer shell or layer and wont mix without pieces of hard plastic stuck in it because its old/stored poorly. it arrived in a plastic bag, with the edges exposed which would probably explain why it had dried out.

Hobby Heaven said they would accept the return and inspect the product, but frankly the inconvenience of having to buy packaging and then send it back to them is an inconvenience that I am not willing to facilitate.

Please keep in mind, the product being faulty is one issue, but the main issue is - the product is not the original recipe kneadatite, produced in the US.

Kneadatite is a registered trademark held by Polymeric Systems Inc. associated with a very specific type of green stuff. It is the original product, far superior to other types of green stuff, and recently stopped production.

Edit: the claim in the response that it is all distributed by the same manufacturer is false.

Army Painter as an example produce their Green stuff in Denmark, it’s not produced by the original US manufacturer. It’s not the same product, any miniature sculptor will tell you the same thing.

Additionally they didn’t refute that the product was improperly stored and impacted quality.

25 de fevereiro de 2026
Opinião espontânea
logótipo da Hobby Heaven

Resposta da Hobby Heaven

The claims made in this review are factually incorrect and easily verifiable.

“Kneadatite” (commonly referred to as Green Stuff) has historically been manufactured by a single original producer — Polymeric Systems Inc. (PSI), later under PPG ownership. Production has since ceased. As a result, all genuine Green Stuff previously distributed globally — including products supplied to various well-known hobby brands — originates from the same manufacturer.

Statements suggesting that this is a fundamentally different or “inferior” material are therefore inaccurate.

For clarity: the customer was offered a full return and refund in line with our returns policy.

Once it was confirmed that a refund would be issued upon return and inspection of the product, the customer changed their position and began requesting a refund without returning the goods. Multiple arguments were then raised in an apparent attempt to obtain a refund while retaining the product.

We cannot and will not issue refunds without receiving items back for inspection. This is standard retail practice and protects both parties.

We stand by the accuracy of our listing and the quality of the product supplied.

Classificada 5 em 5 estrelas

A great place for model makers

A great place for model makers. I found this place recently and have not been disapointed. The selections of stuff is great and the prices are really good to. I ordered some stuff on line and it was here in a couple of days, well wrapped and packaged. No fuss, no hassle. Many thanks guys. You will be seeing me again :)

9 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Local shop

Local shop. Very nice and surprising well stocked german armour kits. Very helpful and knowledgeable staff. Prices are very competitive with other on line hobby shops. Enjoy getting my kits from them.

5 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service, quick delivery

Have bought a lot of bases etc through their eBay store in the past, always very fast delivery. Just ordered some brushes and a few other bits and bobs from their own website, prices were very good, delivery was extremely quick, brushes were well protected in individual protective sleeves

19 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Aparatos defectuosos y silencio por respuesta.

Realice un pedido de un aparato electrico de la marca DSPIAE, que llegó defectuoso, no enciende. Les he escrito en varias ocaciones para realizar un cambio, no para devolución del dinero, y obtengo el silencio por respuesta. Decepcionado totalmente.
Les pongo una estrella porque no queda mas remedio.

29 de outubro de 2024
Opinião espontânea
logótipo da Hobby Heaven

Resposta da Hobby Heaven

Dear Damian,

Thank you for your feedback. However, there appears to be a misunderstanding. We do not sell products from the brand DSPIAE and have never listed them in our inventory. Additionally, we have no record of any orders or communication under your name.

For clarity, we collect and verify all our reviews through Judge.me, a trusted platform for gathering authentic customer feedback. Unfortunately, platforms like Trustpilot sometimes allow unauthenticated reviews, leading to inaccuracies like this one.

If this review was intended for another company, we kindly ask that you update it accordingly. Should you need assistance identifying the correct business, feel free to reach out.

We value genuine feedback and always strive to provide top-tier service to our customers.

Classificada 1 em 5 estrelas

Removes negative feedback

Sent 2 items in same package, having return both items in same package (quality issue on bases - heavy mould lines), seller only refunded 1. Ignored any requests for a refund on both. Left negative eBay feedback & they have somehow removed it. eBay shows 16 cases of revised negative feedback for this company.

In response to sellers response - I feel my review is completely warranted given the fact you only paid for 1 return label, as there was only 1 parcel, because you sent… drum roll - 1 parcel. Yet you were quite happy to deduct £8 for that single large letter.

As for fraudulent, advertising a photo of a base with smooth sides and then sending something that looked like it had been made on a early 2000’s filament printer is quite frankly the definition.

31 de agosto de 2024
Opinião espontânea
logótipo da Hobby Heaven

Resposta da Hobby Heaven

Dear Spruehub. It is truly astounding the lengths to which some individuals will go to exploit others' goodwill. Your attempt to return an item under a false pretense, at our expense, was not only dishonest but also in direct violation of the rules. As a result, we were forced to bear the return costs twice, amounting to £8. After a thorough investigation, eBay confirmed our position and recognized your breach of policy, leading to the removal of all feedback related to the matter.

Given that you are a seller yourself on eBay, one would expect a higher standard of conduct. It is deeply regrettable that, after failing to deceive us and exhausting all avenues of appeal, you have chosen to continue this unwarranted course of action. Let it be known that as a small business, we take such matters seriously and will not tolerate any fraudulent behavior. We maintain a strict policy in dealing with scammers, and we will not hesitate to act accordingly in any future interactions.

Classificada 5 em 5 estrelas

Would recommend

Order received day after placed, very speedy delivery, very well packaged and exactly as advertised. Would recommend.

6 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top service

The few reviews on Trustpilot made me skeptical of placing an order but I went ahead and made it anyway. I’m extremely pleased I did as they have a great selection of brushes in stock (one of the only sites I could find that had all of the brush sizes of the brand I needed in stock and ready to ship in one order), the rates for express postage were extremely cheap, a whopping £1.30 and it arrived the next day, most sites are charging £4.99 for the same service! The brushes also came in protective tubes to keep them safe during shipping. All around great experience which I didn’t expect, I will be back in the near future to order more!

14 de maio de 2024
Opinião espontânea
logótipo da Hobby Heaven

Resposta da Hobby Heaven

Hi Sam

Thanks for ordering and for your feedback.

Reviews here may be misleading because, unlike most companies, we do not collect reviews here, only on judge.me

I recommend using the mentioned portal - you will also receive an e-mail from us asking for a review ;)

Linktree with our stores and reviews on marketplaces here:
https://linktr.ee/hobbyheaven

Classificada 1 em 5 estrelas

This place is terrible business.

This company has terrible customer service. Justin is not a good business owner. When a customer has a legit complaint, he should learn how to deal with it properly. Justin was not polite nor was he business like. I tell anyone whom lives in the Rhode Island area not to do business with Justin, or this place at all. I'm not happy at all.

3 de maio de 2024
Opinião espontânea
logótipo da Hobby Heaven

Resposta da Hobby Heaven

Hmm

I'm sorry you had a bad experience but I feel this is a mistake or fake review. We are a small business and no Justin works here let alone is the owner. You can easily check it in the companies house register. We have also never had a client with your name.

We do not collect reviews on this portal, one of the reasons being such fake reviews (as seen above). We use judge.me for that

Classificada 1 em 5 estrelas

Not how you handle customers.

Ordered 5 paint brushes from Hobby Heaven. After opening the box and realizing there were only 4 brushes, I emailed about it. After a long-winded reply about how I was most definitely sent everything because of all the checks and double checks that their shipments go through, I was told I was 'blacklisted' from ever ordering from them again. To be fair, the 5th brush was packed separately from the other 4 and I had thrown it away without realizing. I found it and let them know that they were right, but also that blacklisting customers for asking about a single missing item is not okay and a terrible customer service practice. Even if I could order from them again, which I cannot since I'm blacklisted now, I wouldn't.

18 de dezembro de 2023
Opinião espontânea
logótipo da Hobby Heaven

Resposta da Hobby Heaven

In the box were 2 semi-transparent packages with brushes visible in them.

You sent an email requesting a refund/replacement.

We checked it in several ways, from packing logs and stock level through the weight of the package as well as customs documentation which confirmed that everything had been shipped.

When we presented the evidence, you suddenly said you threw it in the trash.

So, yes. We limit the risk. We block such cases to prevent further losses.

Classificada 5 em 5 estrelas

I couldn't ask for better service

I couldn't ask for better service and a fantastic selection of hobby products (some real gems on this site just take a look could spend hours myself).

My order arrived next day all neatly and securely packed, ordered several AK Interactive 3rd gen paint sets lovely products fantastic paint great bottle designs with beautiful box art work, communication from Michal is top notch very friendly and has been very helpful.

I wouldn't hesitate to order again or recommend Hobby Heaven to anyone and I already have done so to several friends, will be visiting the site again soon to buy some more goodies.

15 de agosto de 2022
Opinião espontânea

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