Hobbysew Opiniões 

550
•
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

I recently bought a sewing machine. It was way cheaper than in other retailers. Shipping was fast, I received it in 48hrs. Customer communication could be improved to inform customers when parcels ar... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Saw some negative reviews so was a little hesitant. Ordered a cross stitch kit that was discontinued and surprisingly it said it was in stock and I have received the item! Soo happy! Only negative w... Ver mais

Classificada 3 em 5 estrelas

The delivery took longer than the advertised 3-10 days. Ordered 18 June and delivered 2 July. I contacted Taryn, customer service and she was extremely helpful in giving me an explanation for the de... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was impressed with the speed of delivery and am pleased with the sewing cabinet the only issue I have is when ordering you had that anything over $600.00 dollars would be free delivery. When placi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de máquinas de costura
  2. também em
  3. Loja de colchas e edredons
  4. Loja de tecidos
  5. Reparação de máquinas de costura
  6. Retrosaria

Escrito pela empresa

Hobbysew, Australia's No.1 sewing machine and patchwork specialist stores, with the best products, machines, & classes. We make crafting a pleasure and help you create master pieces.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

550 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(550)

60 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Apart for a little delay in despatching…

Apart for a little delay in despatching the machine, I am well pleased with the experience. The machine arrived 2 days earlier than expected. No damage to the box at all. I have worked my way through the instructions and have sewn out a few sample stitches and I am pleasantly pleased with the quality. For reference I purchased a Singer Elite CE677 as my current Pfaff is “on its way out” and I mainly use a straight stitch machine and overlocker. Need to do buttonholes which I hate on the Pfaff machine. The Singer made a great buttonhole so I am happy. Thank you Hobby Sew.

1 de novembro de 2024
Classificada 1 em 5 estrelas

Hobbysew did fine in their product…

Hobbysew did fine in their product selection and shipping. However, the Rit product dye I purchased was marked camel and has dyed my clothing cocoa or chocolate brown. It looks really bad now. I followed all the instructions except instead of leaving the fabric in the bucket for ‘up to 30 minutes or until the required colour (up to 60 minutes), I removed it after 1 minute when I saw it was making the fabric way too dark… I believe this may be a batch issue with Rit. When I contacted Rit they tried to gaslight me about the packet instructions and blame me for the problem.

30 de outubro de 2024
Classificada 4 em 5 estrelas

I only received half my order

I only received half my order. The order took 10 days to arrive. The other two similar orders from other companies arrived in 2-3 days.
Edit - the company admitted fault and have sent replacements.

29 de setembro de 2024
Classificada 5 em 5 estrelas

Easy and efficient shopping

Easy, efficient, great buying experience. I knew what I wanted, this store had it at a good price. Online buying was easy, shipping was very fast. Item was as described. Highly recommend

29 de setembro de 2024
Classificada 4 em 5 estrelas

Fast delivery

Fast delivery, good packaging with a fragile sticker on the box. Really good price compared to other stores.

31 de agosto de 2024
logótipo da Hobbysew

Resposta da Hobbysew

We are so glad you enjoy your purchase!
Happy sewing!

Classificada 2 em 5 estrelas

Poor level of service even after 3 calls.

My kids got me a gift voucher for my birthday in May. I've tried numerous times to use it but keep getting told it is invalid. I've rung 3 times to find out what the problem is, and was told IT would look into it and get back to me. The last time I rang I was told they would have to get back to my son as he ordered it. The response was, the voucher is good and all the funds still there, I must be entering the number incorrectly. Not very helpful. Not sure what else I can do to resolve this. It is worth $200!!!

30 de agosto de 2024
logótipo da Hobbysew

Resposta da Hobbysew

Thank you for your feedback, here at Hobbysew we love helping our customers create. Unfortunately we were provided incorrect information and couldn't help you sooner. Glad we were able to resolve it in the end and we hope you enjoy your voucher and you get to create something wonderful!
Warm Regards
The Hobbysew Team

Classificada 5 em 5 estrelas

Bonus on new sewing machine

Hobbysew offered a good bonus which encouraged me to place a refundable deposit on a new sewing machine. The receipt of the order was speedily confirmed and a member of staff contacted me to explain further details.

30 de agosto de 2024

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