HOBIBEAR.CO.UK Opiniões 

Avoid! Product broke the first time I used it.

it feels like I am walking with gravel in my shoes.
the returns are NOT easy - you have to bear the full cost of returning these poor quality shoes to Germany.
I'm not sure how they get away with advertising easy returns on their website. I wonder if this is a case for trading standards.

DO NOT BUY FROM THESE - AVOID AT ALL COSTS
So upset with this apparent company.
From the moment the parcel arrived - a black bag basically wrapped around the shoes and taped up, my body contracted, my heart sank. I immediately felt stressed that they were going to scam me.

Lo and behold they are now refusing to send return details and refund my money for the 5 pairs (£250) I ordered and don’t want to keep. (I wanted to keep one pair as I’m desperate for shoes but I don’t even want their products in my home.).
And, as an alternative for returning, and not receiving my refund, they’ve suggested I give them, away or sell them…wtf?
Very upset. So gutted.

I have tried to return a pair of boots that don't fit. They don't seem to offer a refund as stated on their website.

To minimize the trouble and cost of returning shoes, we make the following suggestions:

We recommend that you keep the shoes and resell or give them to a friend. As compensation, we will refund 15% of the total price of the returned shoes and provide you with a 20% discount coupon for your next order. If you have already placed an order, we will be happy to refund 20% of the total amount directly!
Perhaps they need to state that returns aren't accepted.

I would give zero stars if that was an option. Disappointed as sold as a UK company. Clearly distributed from Asia. The trainers are not barefoot. They are wide toe box, but hard soles and not comfortable for me. Tried to return them, but got lots of offers to keep them at a discount. I feel scammed, and would highly recommend not purchasing for this company. Still battling for a refund! Sigh : {

Terrible service. I had to wait for more than 3 weeks for my order and when it arrived the sizes were completely wrong.
Completely disappointed.

I ordered a pair of Hobibear trainers on 15th October '26, but have had no contact from the company, No 'order received'...no 'Order shipped'. Nothing at all. 😞 I can see that the money has been taken though .
I don't know if this company is even legitimate?! I thought I was buying from a co.UK company. - The reviews on here are suggesting otherwise. I am hopeful there will be a delivery, but I'm disappointed this far. I hope I am wrong, and that all will be resolved soon. 🤞🏻

Don’t buy! Awful customer service. Bought wrong size and was told to sell to a friend or get a discount on a new pair. Said I wanted a refund and they sent the same email back or told me to pay shipping costs to Germany. BS company.

If I could give no stars I would! Do
Not purchase from them. The shoes arrived in a plastic bag, are not true to size, and cheap plastic and the ‘easy return’ is non-existent.
They offered me to keep the shoes (that don't fit) and sell on with 20-30% off the original cost off another pair and keep the originals. Keep asking for a return address (5 emails later) They are now saying the cost of return is high!, shouldn’t be to a UK address as stated in their advert. I have a dispute in with Klarna and have sent them all the email correspondence. Just in case HB reply with they have no correspondence between us!

Wow! I don’t even use ChatGPT to write this review! Absolutely scam and totally s..th ! Shoes took two weeks to arrive and was wrapped in plastic, no box , just a parcel bag! I paid over £40 pounds for pair of shoes and seen exactly same shoes for £25 on SHEIN ! Also shoes is smaller then actual size ! Avoid!

A really but customer service. I wanted to return my shoes as soon as I tried them. Really too wide all around my feet.
They offered me all sorts of discounts and their reason was the cost of the post but, they were happy to swap them for something else 🤦‍♀️🤦‍♀️🤦‍♀️.
I finally managed to get an address and their ok. Once I sent them, they asked me to wait patiently for the refund. Nearly a month later, I am still waiting.
Really bad way of making money 💩💩💩💩

Order HBUK89669
You send shoes from China, despite saying dispatched from Manchester!
When shoes arrive totally incorrect sizing, not even close!
Contact the provided email, and just like all other reviews on here you send the poorly constructed email telling me to sell and offer ridiculous amount compensation! This is not in your returns policy! I have sent you further 4 emails, all of which are coming back as undeliverable! This is a really disgusting tactic to stop people requesting refunds.
You claim on here to reach out to customers via Trustpilot, we'll if and when you do I want a UK return address and RMA number. I will also be registering a PayPal dispute as I have proof of you blocking emails.
You need to up your customer service and look up the meaning of customer service.
Let's see if you reach out?!

HBUK88894
I ordered school shoes in a UK size 3 based on the measurements provided on the Hobbi Bear website. When the shoes arrived, they were considerably larger than a 3, closer to a UK size 5 meaning my child could not wear them at the start of the school term.

I contacted customer services and was initially offered a 15% refund and a 20% store voucher, which was not a suitable solution because I would still need to purchase replacement shoes elsewhere. The company later agreed that I could keep the shoes and receive a replacement pair in a smaller size free of charge, I accepted this offer. However, after several days I received no further response, and automated messages indicated that my emails could not be delivered.

I subsequently opened a PayPal dispute, and the company agreed to refund the purchase price. However, I still need to pay return postage costs of approximately £10 to £15 to send the shoes back to Germany. This is not a UK based company and they are deliberately misleading about this. I will write this review on all ads I see online to ensure people are well informed.

Hobibear are as shit a company as the reviews say. I only ordered because the shoes were on sale and very cheap so I thought I'd take a punt. Two days after the order was confirmed I received an email telling me 'there is something wrong with your account, order cancelled'. There is nothing wrong with my account, they obviously ran out of stock and their stock system doesn't work properly. I won't bother again.

Trying to return shoes but Customer Service is very obstructive. Been offered 15% back and sell shoes to à friend or someone else. Been offered a replacement pair of shoes.. nice but nit what I want. I just want to return and refund which they clearly don't want to do ..

Disgusting customer service. Do not recomend. STAY AWAY!!
I ordered shoes which are uncomfortable.
I emailed them and asked how to return the shoes as there website states clearly that theybhave easy returns. This is a LIE!
I still have no idea how to return these shoes to get a refund. They responded by saying I should resel the shoes and they would give me 15% back or I should give them to a friend. They said shipping them back for a refun will cost me alot of money.
I dont see why I should be paying to return them especially if they know it costs me alot of money!
I have asked twice on how to return with no answer.

UPDATE – Order HBUK76355 (UK order)
This review concerns one genuine UK order with Hobibear.

I am posting this update on Hobibear's international Trustpilot profiles so customers worldwide can see how my complaint has progressed. I am not claiming to have ordered separately from each country's website.

After approximately three months and around 50 emails, Hobibear has now finally confirmed in writing that they are prepared to issue the full £41.36 refund for the trainers I did not receive.

However, they want me to withdraw my bank dispute first. I have declined to do this.

The £41.36 is simply recovery of the money I paid for goods I did not receive.

My separate complaint regarding three months of chasing, repeated emails, inconvenience and complaint handling remains unresolved, and I have now asked Hobibear management to consider reasonable compensation/goodwill for this.
I will continue updating this review factually as the situation develops, including if Hobibear brings the matter to a satisfactory conclusion.

Order HBUK76355 – United Kingdom

*Update* I mentioned in all of my emails to them that I understand that I must ship the return to their address in Germany, however, I have just seen another review where someone managed to get a return address in the UK.

I am trying to return my order but their customer service is being awkward and unprofessional.

I have now received three (poorly written) emails back from them. None of them acknowledge my name, nor do they have a sign off at the end of the email.

The first says “we have a simpler way”, wanting to give me just 15% back and a 20% off my next order with them.

The second started with “thank you for choosing HOBIBEAR” was one big paragraph saying they can send me another size or a different style of shoe.

The third demanded that I send them photos of the shoes before return them. They also attempted to bargain with me, upping the “compensation” to 30%.

I just want to return my shoes. It seems as though it will be a long process to get my £110 back, if I do at all that is.

A follow up to my previous review the message is the same: beware and stay away! I have managed to secure my refund eventually via paypal after 2 months and after appealing the case! Hobibear was obstructing and playing games till the end. I posted return to Germany. Provided all photographs they requested, paid extra costs of shipment and they refused accepting that delivery! It took me 2 months! Now they responded to my review asking for more details to verify I am a genuine customer!

If I could give it 0 stars I could! Shoes were so expensive for what they were - really cheap quality. I bought 3 to try on between 2 of us. Sizes were way, way off even though we measured our feet in mm. The real problems start when you try to return them for a refund! I was sent multiple emails saying, keep them for 30/40% refund but I'd spent £115 on 3 pairs of shoes so I wanted the money back. They tried to warn me that I'd have to send them to Germany to get the refund but after a lot of back and forth they sent me a refund address in the UK. That all took over 1 month and I've not seen any money back yet. Massively regret my purchase.