Holly & Co Opiniões 

55
TrustScore: 4 em 5

4,1

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Classificada 5 em 5 estrelas

A gorgeous selection of curated items, many of them handmade in the UK. And excellent customer service the few times that I’ve had a query. Holly&Co is my new favourite place to shop, particularly for... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm in LOVE with everything Holly & Co! Every product I've ordered has been spot on and just as expected from the gorgeous website images. Everything has arrived beautifully packaged and with clear... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I received a leaking sauce jar (bought as gift) Reported it to holly & co It took a week for a response which was 'we will contact the supplier'. Nothing for another week. I asked again and was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Product was has excellent detail and you can tell its good quality. Delivery times was as stated. I am unsure why the negative comments here are as it is. Product and customer service are great... Ver mais

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Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

Holly & Co is more than a marketplace – it’s a movement. We exist to inspire a more thoughtful, joyful way to shop, live and work. Every one of the 25,000 unique items on site is created by our community of talented UK makers and artists (95% of whom are women) – each made with love, purpose and care for a happier society and planet.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

55 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as opiniões

(55)

54 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

A definite disappointment experience

Sorry my experience with this company has been nothing but shocking . I received my product ,paid postage too . When received I was so shocked at quality and size. Product details so misrepresented!! Emailed as only form of contact . Eventually responded sending details and photos . Did that immediately. Again further waiting .. to be told they had been in contact with company who stand by product description but could return for refund . I’ve asked twice about “free return option or paying for me to return “. Still waiting for that answer . So far I’m out of pocket for 2 postage costs on top of item !!!Returned and let’s see what I’m refunded or if I have to file a claim through my credit card . Shambolic service so be careful before purchasing if you’ll hit the same problems I have . So disappointed

15 de julho de 2026
Opinião espontânea
logótipo da Holly & Co

Resposta da Holly & Co

Hi Jayne, thank you for taking the time to share your feedback, and we're sorry to hear this wasn't what you'd hoped for once it arrived.

I can see that this refund has now been processed, and we've confirmed that we'll cover your return postage too, so you won't be left out of pocket - this will be reimbursed separately but should be with you soon too.

Thanks so much for your patience on this Jayne, I'm glad we could get this resolved for you. Team Holly & Co x

Classificada 5 em 5 estrelas

A gorgeous selection of curated items

A gorgeous selection of curated items, many of them handmade in the UK. And excellent customer service the few times that I’ve had a query. Holly&Co is my new favourite place to shop, particularly for gifts and little treats.

11 de julho de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi Taryn, thanks so much for your lovely review and kind words about our curated small business finds, and our service too! We're so pleased to have you as part of the Holly & Co community :) x

Classificada 5 em 5 estrelas

Great quality and smooth delivery

High quality charcuterie hamper delivered on time for a big birthday. Recipient was delighted. Would definitely use again.

6 de julho de 2026
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Resposta da Holly & Co

Hi Heike, thank you so much for your review and feedback, we're thrilled that you and the recipient were delighted with the milestone birthday gift! We'd love to see you again :) Team Holly & Co x

Classificada 5 em 5 estrelas

A brilliant service with great customer…

A brilliant service with great customer service and communication. I great way to support small businesses.

6 de julho de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi Jon, thank you so much for your lovely review and kind words, we're so pleased that you've enjoyed using our marketplace as a way to support small businesses. Hope we'll see you again :) Team Holly & Co x

Classificada 1 em 5 estrelas

Awful!!

Awful!!! An order arrived that was COMPLETELY different to advertised and was actually dangerous to a child. (A personalised woven trike basket) I have tried to contact Holly.co through the contact page on the website 5 times and received no response over the course of a week. My item cost £50 including delivery and is only fit for the bin. It is absolutely horrendous and the lack of customer service and not even an acknowledgment to my emails is awful. No other way to contact them either. This was one of my daughter’s 1st birthday gifts, truly truly disappointed.

5 de julho de 2026
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Resposta da Holly & Co

Hi KC, thank you for taking the time to leave a review, and we're so sorry, both for the delay in getting back to you, and that the basket that arrived wasn't the one you'd ordered. This was a genuine mistake and we completely understand your disappointment, especially for something as special as your daughter's first birthday.

We can see that a full refund has since been processed for you. We're sorry the experience fell short this time, and we hope your daughter had a lovely first birthday all the same. Team Holly & Co x

Classificada 3 em 5 estrelas

I received a leaking sauce jar (bought…

I received a leaking sauce jar (bought as gift)
Reported it to holly & co
It took a week for a response which was
'we will contact the supplier'. Nothing for another week. I asked again and was told I would receive a replacement, great, but it has never arrived and I chased again with no response.
Very disappointed with the service as the remaining sauces were great

13 de junho de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi Francesca, thank you for taking the time to leave a review, and for bearing with us while we got this sorted with our Co. I can see that our team has since organised a replacement - we hope this arrived safely! We're really glad to hear the rest of the sauces went down so well, and we hope this jar lives up to them. Team Holly & Co x

Classificada 5 em 5 estrelas

Wonderful

Wonderful small
Company working with other small businesses. Highly recommend

12 de junho de 2026
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Resposta da Holly & Co

Hi Laura, thank you so much for your kind words and for leaving this lovely review. We're so pleased to hear that you love what we do! Team Holly & Co x

Classificada 5 em 5 estrelas

Detailed high quality product

Product was has excellent detail and you can tell its good quality.

Delivery times was as stated. I am unsure why the negative comments here are as it is.

Product and customer service are great nothing to complain about

23 de junho de 2026
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Resposta da Holly & Co

Hi Nurag, thank you for your lovely words and for taking the time to share your feedback, it's so kind of you to say - we're really glad that the consideration we put into everything we do has had a positive impact. We hope you love your order :) Team Holly & Co x

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service. I ordered a gift for a friend and asked whether delivery could be upgraded. My request was dealt with quickly and I received constant communication. The gift arrived in plenty of time and is beautiful. Thank you

17 de junho de 2026
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Resposta da Holly & Co

Hi Amy, thanks so much for taking the time to leave a review. We're so pleased that you loved the gift for your friend and that our team was able to arrange for this to arrive sooner for you. Hope we'll see you again :) Team Holly & Co x

Classificada 5 em 5 estrelas

Reliable quick service. Item as described

Easy to navigate and place order. First saw them on Etsy but decided to order direct. Quick delivery and items exactly as described. Beautiful handcrafted wall decor puffins.

15 de junho de 2026
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Resposta da Holly & Co

Hi Paula, thanks so much for taking the time to leave a review. We're so thrilled that you found these brilliant wall puffins and that they arrived quickly. Hope to see you again :) Team Holly & Co x

Classificada 5 em 5 estrelas

The Customer service was second to…

The Customer service was second to none. The packaging was beautiful and tasteful. I wanted to know the size of the personalised biscuits I wanted before placing the order. They replied promptly and I duly ordered . When they came they were amazing.

8 de junho de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi Jane, thank you so much for taking the time to leave a review about your experience. We're so happy to hear that our Customer Service team helped you to find what you were looking for, and that they were so well-received! Team Holly & Co x

Classificada 5 em 5 estrelas

Couldn't fault anything, it was all great

Everything about purchasing from Holly & Co was great. The comms with the team was exceptional. The product I ordered was for our daughter's Birthday and I had an additional request, that I was more than happy to pay extra for, but they actioned my request with no extra charge, as it was for a Birthday. It arrived promptly so we had it in time for the day (I was a last minute orderer!). The gift itself was of great quality and our daughter was so happy with it. Would highly recommend.

6 de maio de 2026
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Resposta da Holly & Co

Hi Keelie, thank you so much for your review and your kind words. We're so pleased that we were able to help make your daughter's birthday that little bit smoother - we love it when we can make special requests happen, and our Co was more than happy to do this for you. We hope your daughter had a wonderful birthday! Team Holly & Co x

Classificada 4 em 5 estrelas

First order

First order.
I came across a unique product in Holly & Co website. Easy to order and the product arrived within a couple of days. Lovely well packed but half the order was broken. Having to ask for a replacement was disappointing but all went well thanks to Holly & Co support. I received a replacement with a few days ready for my event.
Overall good experience and feedback for the seller is to review to improve packaging delicate products.
Thanks Eve from Holly & Co

18 de maio de 2026
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Resposta da Holly & Co

Hi MC, thanks so much for taking the time to leave a review and share your feedback. How frustrating that part of your order arrived broken - this can sadly happen, even when our Co's package orders really carefully, as yours was.

We're so pleased to hear that this was quickly resolved by our Co and our Customer Service team, and that your replacement arrived in time for your event - a happy outcome :) hope to see you again! Team Holly & Co x

Classificada 5 em 5 estrelas

Wonderful products and great service

I have ordered from Holly & Co a lot of times and have always been happy with the service. Most recently, I ordered an item which was quite significantly delayed in production. This is not Holly & Co’s fault - they have no control over it given that they aren’t the independent business making and sending the goods - yet they provided regular updates to me, passed on my comments, and generally looked after me. Whilst I wasn’t happy with the delay, these things happen and the customer service from Holly & Co minimised the inconvenience.

All of my orders apart from this one have not been delayed and I have never had any issues with quality etc. I love that I have a lot of things in my home that I probably would not have seen or bought had they not been on this website, and that the pieces are often unique or made in small quantities so I won’t see a similar thing on the high street. Highly recommend

1 de maio de 2026
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Resposta da Holly & Co

Hi Ashley, thank you so much for taking the time to leave such a lovely detailed review. We're really so pleased that you felt looked after - we know that being kept in the loop can make all the difference! It's wonderful to hear that you've found so many unique pieces for your home - this is music to our ears, bringing joy through creative small business finds is really why we exist. Thanks for your continued support for us and our brilliant Co's Ashley :) Team Holly & Co x

Classificada 5 em 5 estrelas

My first shop with Holly & Co has been…

My first shop with Holly & Co has been a wonderful experience.
I was last minute looking for a gift for my father-in-law’s 97th birthday, & found just what I wanted! Sadly it was too late to order, but I thought it was worth an email, just in case.
I’m happy to say that everyone at Holly & Co went out of their way to make it happen. The gift arrived beautifully wrapped, and was everything I’d hoped for & more, absolutely beautifully made.
I don’t hesitate to recommend.

11 de maio de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi JG, thank you so much for your kind review about your first experience shopping with us. We're so happy that you managed to find something perfect for your father-in-law's birthday - 97, what a milestone! Wishing him a very big happy birthday from all of us here. Team Holly & Co x

Classificada 5 em 5 estrelas

I'm in LOVE with everything Holly & Co

I'm in LOVE with everything Holly & Co!
Every product I've ordered has been spot on and just as expected from the gorgeous website images. Everything has arrived beautifully packaged and with clear communication on timings etc. I recommend this website to everyone! Its my go-to for all my gifting needs!

15 de maio de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi Dani, thank you so much for taking the time to leave such a lovely review. We're absolutely thrilled to hear how much you love the site, and so glad that you've been able to discover perfect finds for gifts. Thanks for supporting small businesses with us :) Team Holly & Co x

Classificada 5 em 5 estrelas

I love my 'Dramatic Exit' …

I love my 'Dramatic Exit' sign from Drifting Bear at Holly &Co. It looks fabulous in my kitchen and makes me smile every time I pass through that door.
Delivery was fast and though I had a query about the product, this was dealt with swifty and to my total satisfaction.

21 de maio de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi Chris, thank you so much for taking the time to leave a review for us and our lovely Co, Drifting Bear - we're delighted to hear that the brilliant Dramatic Exit sign brings so much joy! We're thrilled that you've had such a great experience, it's exactly what we hope to provide :) Team Holly & Co x

Classificada 5 em 5 estrelas

Mug with a dog

I requested a mug with my very characterful Cockapoo to be added on the handle as a present from my brother. I sent him the link and Lucy the potter, requested images of my hound, so a sent a few across. She captured him perfectly and I am so thrilled with the gift, the service, packaging and personal touches given.

14 de maio de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi Andrea, thank you so much for taking the time to leave a review for us and our lovely Co, lucyandjaneceramics. We're so happy to hear that your mug showed such a good likeness of your gorgeous dog - hope it brings a smile every time you use it! Thanks for supporting small businesses with us Andrea :) Team Holly & Co x

Classificada 5 em 5 estrelas

They seem to really care about customers

I ordered a handmade card for a colleague of mine in the hope it would arrive in time for her last day at work. The delivery time stated it should arrive one day before, but just in case I dropped them an email to ask if there was any chance they could try to get it out a bit quicker. They responded straight away to confirm they got my request. The card arrived several days early and I got a personal follow up email to check whether it has arrived on time. The quality of the product was beautiful and exactly as described. I would definitely use Holly & co. again.

5 de maio de 2026
Opinião espontânea
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Resposta da Holly & Co

Hi Lindsey, thank you so much for taking the time to leave a review and share your experience. We're so glad to hear that the team was able to make this happen for you - thanks for thinking of us to be part of this thoughtful gift for your colleague. We'd love to see you again! Team Holly & Co x

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