Liebherr Home Appliances Great Britain  Opiniões 

My elderly, disabled mum purchased a very expensive Liebherr freezer in July last year. After only 7 months, the alarm started to sound. Unfortunately due to physical disability and Liebherr not having provided any product instructions or warranty documentation with the freezer, Mum could not ascertain how to locate the fault code. I had to excuse myself from work to rush home and call Liebherr for her, who initially refused to book an engineer to come because I could not provide a fault code! It was only when I said that wasn't a particularly fair way to treat a disabled person who had not been provided any product instructions that they reluctantly booked an engineer to visit. Fortunately the alarm sounded again a few minutes later and I found the fault code and immediately called Liebherr back, reaching the same man I spoke to previously. I was very annoyed when he guessed what the fault code was before I could tell him!! I asked if this was because this issue might be occurring more than it should and he avoided answering. The freezer proceeded to defrost overnight, despite the fact the motor was still running and all the contents thawed, were spoiled and had to be thrown away. As this was a tall freezer, this was a significant amount of food which was Mum's supply for meals for the next few days as she is housebound. Despite knowing in advance what the fault was, a faulty sensor, the engineer who attended did so knowing full well he was not carrying the part needed to carry out the repair. He also commented that while he usually only replaced about 6 of these sensors in a whole year, if that, this was the second he'd need to replace in a week! Fortunately our retailer stepped in to help with a freezer on loan until Liebherr got their act together and our retailer took the faulty one back to their store, pending the return of the engineer with a replacement sensor. Retailer contacted us a couple of days later to say the engineer had failed to show up, and there had been no contact from his company at all!! The retailer then had to put a complaint in and a further engineer from another firm was booked and came out, claimed that he knew straight away what the problem was and repaired it. Our retailer kept the freezer for a couple of days after to ensure everything was fine but then they called us to say that yet AGAIN, AFTER being confidently repaired, the freezer started to fail for a second time! Thankfully our retailer has said that we will not be having the product back as it is not fit for purpose and they have arranged to replace it with a product from another manufacturer. They have been far from impressed with what we have endured and gone out of their way to help. Liebherr had the audacity to say they would not compensate us for losses as per the terms and conditions of their warranty. I pointed out that we had never been provided with instructions for the product, let alone the warranty!! They were referring us to something they were under a duty to have provided and had not! After quite a battle, which included the threat of being reported to the Trading Standards Authority, they reluctantly agreed to a small amount of compensation (which did not cover all of our losses at all). This was only after two emails to them went unacknowledged and a staff member repeatedly gave me a wrong telephone number!! In short, Liebherr's products appear to be overpriced, overrated and in our case, absolutely not fit for purpose and of poor quality. Their customer service is just as bad. We will never consider buying their products again and most certainly will not be recommending them. It was an appalling situation from start to finish which has caused much stress, inconvenience and financial loss. Thankfully our retailer is capable of providing a level of service that Liebherr can only aspire to! They are an absolute disgrace!!!

Excellent customer service. Polite, helpful and efficient. Really refreshing to find a company that actually cares about its customers.

Extremely helpful customer services. I had queries about a second hand ff and was answered very promptly and consisly. Thanks! 😀

I had made an error when placing an order . Phoned to explain, the person I spoke to handle the call extremly professionaly and very quickly the problem was sorted

I bought a fridge from Liebherr through ao.com. The fridge door was bashed in at delivery in September 2022. A replacement door came and that one was also bashed in. After much chasing ao.com finally managed to deliver a fridge with a nice door this January 2023. Liebherr was not able to source a new door prior to this and not able to offer any compensation. To add to this the fridge I finally got only came with a European plug - advice I got was wait a week for a converter plug or just cut the wire and install a Uk plug yourself. Appalled by quality and customer service. It is only thanks to ao.com I finally got my fridge. It is not a premium product and definitely not premium customer support. Next time I think I’ll be better off getting a Samsung

We have a pair of built in fridge freezers. Originally installed 14 years ago we are now well into the lives of the 2nd pair. The ice maker is broken. Website denies our model exists. Email says click this link. I do. It says page not found. I email and ask just tell me part numbers to replace complete ice making unit. Reply says website not working at moment ....hope to be fixed soon. And by the way price rise imminent. No order numbers. Yeh thanks. Expensive, short life kit and less than helpful "help".

After first writing to me to say that the warranty starts from the purchase date, to their credit Liebherr Customer Service have now written to me to say that the warranty starts from the delivery date, as I said it should be. As for the appliances (T1810 Fridge and GNP1066 Freezer) they seem to be made of good quality materials (you get what you pay for - most of the time), they are spacious, quiet, keep their temperature very well, and both are frost free. The fridge has 4 shelves (most fridges have 3) and there are more options than in most fridges on where to position the shelves. The freezer has 3 drawers with a glass shelf beneath the top 2 drawers giving you the option to use the shelves instead of the drawers if that's what you prefer, there's even an alarm that goes off after 60 seconds if you accidentally don't fully close the door. As for longevity, only time will tell, these two appliances have replaced a standalone Hotpoint fridge freezer that lasted 32 years, and was still going. If these two new Liebherr appliances last another 32 years, then I'd be very happy, because I'd probably be dead by then.

Amazing service from start to finish. Thank you!

Extremely helpful and straight to the point. Great service

After contacting Liebherr with a problem with my fairly old fridge, they consulted their technical team who responded within a day with the possible cause. They provided the name of a local agent to carry out a repair. Repair now done, fault was correctly diagnosed, fridge now working. Good response from Liebherr for what is now an old product.

Excellent Service! Ordered my new double fridge freezer and was delivered quickly. The product itself was packaged really well. I'm loving the supercool function allowing me to reduce the fridge temperature ahead of my weekly food shop.

I can’t be happier with my purchase. The best fridge I ever had. My vegetables and fruits are fresh for longer. Can’t recommend enough. Really a life changer.

Customer service was excellent today. Reported a cracked/broken door handle on our year old fridge ( not accidental damage but somehow faulty) and they agreed to send a replacement.

My working but old refrigerator was defrosting and as I no longer have the manual I contacted Liebherr after spending some time searching for the relevent manual. The appliance does not have a serial number ANYWHERE. All I want to know is exactly how the control buttons work as they are only symbols. Eventually I spoke to someone who agreed to get back to me quickly if I sent a photograph which did and waited and waited; tried ringing again and now some days later have an email asking what my request was. Food now in neighbour's fridge and not buying a Liebherr!

Excellent service, required a replacement part which was found for me and my order was taken over the phone, couldn’t be happier! Thank you

I had several ongoing problems with my Liebherr fridge/freezer - (the freezer would overfrost and the fridge wouldn't stay cool in warm weather). I must have had 5 engineer visits and several parts and attempts to fix it before it totally broke when the engineer was working on it.

So why the 5 star review?

I feel Liebherr customer support was fantastic throughout the experience - especially Lionel who I mostly spoke to.

Even though it got frustrating at times (not having a cold fridge during a heatwave!) they always answered the phone quickly, engineers came out quickly and when the appliance failed, due to the ongoing issues, they replaced the fridge/freezer with a newer model (even though by this point it had gone out of warranty).

Hopefully I was just unlucky with the last model and the new one will be much more reliable!

Although I had issues with the first appliances reliability, I would still recommend Liebherr because of the excellent customer service. It's rare to find a company that cares enough to provide such good after sales support.

Thanks Liebherr, and thanks Lionel.

What incredible service! I called the wonderful team at Liebherr at 9am on Wednesday with an unusual request, by 9:15 I had a quote at a great price and a delivery slot for Friday! Amazing! The fridge was delivered as promised and it simply could not have been easier. Liebherr has always been the most premium appliance company and they have the Customer service to match!

Purchased my fridge freezer in early 2022. The fridge freezer seems to work fine so far but i have had two interior side units for holding milk,juice etc break. We have not overloaded it, it seems as though it is not made of very sturdy plastic. I have contacted customer service 6 times now over a period of 6 weeks. They are pretty slow in coming back to you and the best they can offer is that i buy the parts from them which i could have done at the beginning of the process. I felt that the internal units should have lasted much longer, never had issues previously with any of my fridge freezers. Very poor indeed

Very prompt and helpful reply to my query. My problem was resolved.

Brand new Liebherr fridge freezer. Fails to reach the temperature set. Numerous useless functions but cannot provide most basic: keeping food at the set temperature.

The non-Liebherr engineer sent by Liebherr diagnosed the fault: condenser cooling fan running too slowly.

Liebherr deny previous knowledge of the fault. Wholly unbelievable: if a non-Liebherr engineer can diagnose it in a short visit, the manufacturer should be aware of it and not sell an appliance with that fault.

Replacement circuit board needed: out of stock for up to 28 days.

A brand new, expensive item which does not perform its most basic function and the manufacturer cannot / will not rectify the problem.

Disingenuous customer “service”.

We should have bought a cheap alternative.