Homeassist365 Opiniões 8

Resposta da Homeassist365

Actualizada a 9/03/2026

We are sorry to read the serious allegations made in this review. However, having read your comments carefully and checked our records thoroughly, we do **not** believe this review relates to **Home Assist 365 Ltd**.

The first and most obvious issue is that, in your own wording, you state: **“perhaps home emergency assistance you should look at your engineers…”**. That is not our company name. We are **Home Assist 365 Ltd**. The business you refer to in the body of your review appears to be a different company entirely.

You also refer to **“JMC/JNC engineers”** and a manager called **“Simon”**. Those details do **not** match our company, our staff, our management team, or our engineer network. We have no connection with the engineers or individuals named in your review.

In addition, despite the amount of detail you have provided, we have been unable to identify any matching customer record, property, postcode, policy, job reference, engineer attendance history, complaint history, or boiler service history corresponding with the events you describe. We cannot trace any record of a visit on **10 February 2026**, any follow-up attendances on **15, 19 or 23 February 2026**, any dispute regarding LPG supply, any alleged diagnosis of a gas valve, ignition component or circuit board, any conversation about a holiday park home, or any policy cancellation matching the matter you have set out.

You also refer to a sequence of events involving Calor Gas, Worcester Bosch, an alleged leaking condensation trap, and comments said to have been made by attending engineers and management. These are serious assertions. If they were genuinely made against our company, there would be corresponding records, notes, engineer details, call logs, or complaint history that could be investigated. We have been unable to locate anything that matches the account you have posted.

We are a **Bristol-based company**, and from both the wording of your review and the circumstances described, this matter does not appear to relate to our business, our area, or our records. The company name you refer to is different, the engineer details are different, the manager name is different, and the job history described cannot be linked to **Home Assist 365 Ltd** in any way.

Your review contains very serious allegations, including incompetence, unnecessary repairs, dishonesty, missed appointments, wrongful cancellation of cover, and poor treatment of an elderly and disabled customer. We take any genuine complaint of that nature extremely seriously. However, reviews of this seriousness must be posted against the **correct business**. Where a reviewer names a different company in the text of the review and refers to engineers and managers who are not connected to us, it is not fair or accurate for that review to remain on our Trustpilot profile.

If you genuinely believe your complaint relates to **Home Assist 365 Ltd**, then please contact us directly with your **full name, property address, postcode, policy number, job reference, and the dates of all alleged attendances**, so that we can investigate the matter fully and without delay.

If, as appears to be the case, this review was intended for another company, we respectfully request that it is removed from our profile and redirected to the correct business.

The telephone number you have provided is invalied and you are based in Birmingham, we are bassed in Bristol. Reporting you to Trust Piliot for a fake review and mistaken company.

**Home Assist 365 Ltd**
**Bristol**

Resposta da Homeassist365

Actualizada a 20/11/2025

Hi,

Thank you for your comment. After reviewing what you’ve written, it’s clear there has been a mix-up with the company you are referring to.

We have carried out a full check of our internal system, engineer logs, appointment records and customer database, and your name, address, policy details or any interaction of any kind do not appear anywhere on our system.
Because of this, we can confirm with certainty that Home Assist 365 Ltd has never attended your property, inspected your boiler, or provided any assessment relating to your appliance.

It sounds like the engineer who visited you was arranged by your insurer, 247 Home Assist Ltd, and was not part of our company. Although the names are similar, we are completely separate businesses with no connection, shared staff, or shared contractors.

Your review appears to be based on the actions of another company’s engineer, not ours.

To resolve your issue, we would recommend contacting your insurance provider directly, as they will have a record of which subcontractor actually attended and carried out the inspection at your property.

We take pride in our professionalism and the quality of service we provide to customers, so it’s important to clarify that this situation does not relate to Home Assist 365 Ltd in any way.

If you need any further clarification, we’re happy to help — but this review does not apply to us and appears to have been posted in error.

Kind regards,
Home Assist 365 Ltd

To you reply!

Hi, thanks for your follow-up message.

We’ve double-checked our full appointment system, engineer logs, route sheets, and job history — and we can confirm that no appointment has ever been booked under your name, address, phone number or postcode with Home Assist 365 Ltd.

We are not disputing that you may have had an appointment, but it was not with our company.

It’s very common for customers to mix up companies with similar names, especially when insurers, brokers or third-party administrators use subcontractors. If you have a job reference or insurer name, we can point you in the right direction.

To be clear:
✔ We did not attend
✔ We have no record of you
✔ We were not instructed
✔ No engineer from our company visited your property

Trustpilot also allows you to upload evidence privately. If you share the appointment confirmation you mentioned, we can review it and help you identify which contractor actually attended.

We’re happy to assist you in finding the correct company — but this review is not related to our business.

Thank you.

— Home Assist 365 Ltd