Brilliant experience ordering from Home Cosmetics 💗 Fabby price on quality brand items and delivered in 2 days from order being placed. Items arrived well packaged and covered in tape marked “Fragi... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
After much searching, I finally found a calvin klein perfume that had recently been discontinued at home cosmetics! I am so so happy and both bottles arrived quickly and packaged securely. I was kept... Ver mais
I ordered a small bottle of Eternity after shave. The smell from the bottle was right so I put some on my face after a shave. There is plenty.of alcohol which stings your face but no distinctive... Ver mais
A empresa respondeu
Quick and easy ordering, good value and speedy delivery. Very happy with the service 😁
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Home Cosmetics is a leading Fragrance & Cosmetics retailer based in Ireland. We offer a wide range of premium Men & Women’s Fragrance & Cosmetics, with over 1300 products from more than 80 big-name brands such as Hugo Boss, Paco Rabanne, Clarins, L'Oréal, and many more. Explore our curated collection today and find the ideal gift.
Informações de contacto
5-7 Tobermore Road, Draperstown, BT45 7AG, Magherafelt, Reino Unido
- info@homecosmetics.co.uk
- homecosmetics.co.uk
4,2
Bom
446 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order,prompt delivery,secure…
Easy to order,prompt delivery,secure packaging. Excellent service
31 de janeiro de 2025
Resposta da Home Cosmetics
Thank you for your 5-star review! We're pleased to hear you found the ordering process easy, the delivery prompt, and the packaging secure. We work hard to ensure this level of service
exactly what i wanted and very quick delivery
delivery was perfect,,the item i purchased was exactly what i asked for and scent is perfect,,, its packaging was ideal and i thought price was quite reasonable,, i would and will recommend your company to friends and family thankyou very much
31 de janeiro de 2025
Resposta da Home Cosmetics
We're delighted to hear that your delivery was perfect, the item met your expectations, and you’re pleased with the scent, packaging, and price.
Your recommendation to friends and family means a lot to us, and we truly appreciate your support.
Resposta da Home Cosmetics
Thank you for your 5-star review! We're pleased to hear you found the the delivery prompt, We work hard to ensure this level of service, so it’s great to know it’s appreciated.
Not to be trusted
Not to be trusted, take your money and don't deliver goods.to add insult to injury refuse to refund your money.
14 de janeiro de 2025
Opinião espontânea
Resposta da Home Cosmetics
We’re sorry to hear about your experience and want to resolve this promptly. We take concerns like this very seriously, as ensuring our customers receive their goods or a suitable resolution is a top priority.
If you haven’t already, please contact our customer service team with your order details so we can look into this for you. We’re dedicated to resolving the issue as quickly as possible, whether that means arranging a replacement or issuing a refund.
Quick service and we'll packed
3 de janeiro de 2025
Resposta da Home Cosmetics
Thank you for your feedback! We're glad you were pleased with the quick service and careful packaging.
Resposta da Home Cosmetics
Thank you for your kind feedback! We're thrilled to hear you had a great experience with us. If there's anything else we can assist you with, please don't hesitate to reach out.
A satisfied customer
My only gripe was how long it took but considering the time of year I can’t complain
29 de dezembro de 2024
Resposta da Home Cosmetics
Thank you for your feedback! We’re glad you’re happy with your purchase and appreciate your understanding about the delivery time during this busy period.
On the Web site you should state the…
On the Web site you should state the dispatch time especially over Christmas and new year! If I had of know how long it would take you to get my purchase in the post I wouldn't have bought from you!
31 de dezembro de 2024
Resposta da Home Cosmetics
Thank you for your feedback, and we’re sorry to hear about your disappointment with the dispatch times over the Christmas and New Year period.
We do aim to make delivery timelines as clear as possible, especially during busy periods, and we’ll review how this information is displayed on our website to improve clarity in the future. Your feedback is valuable in helping us enhance our service.
Very easy website to use got just what…
Very easy website to use got just what I needed and at a great price. Very happy customer 😀
30 de dezembro de 2024
Resposta da Home Cosmetics
Thank you for your feedback! We're glad you found the website easy to use and got what you needed at a great price. We appreciate your support and hope to see you shop with us again.
I am still waiting for my item to be…
I am still waiting for my item to be dispatched 2 days later.
I ordered this hoping I’ll get it by Thursday but they still haven’t dispatched the item and their customer service is terrible. They don’t respond to emails.
WOULD NOT RECOMMEND
8 de dezembro de 2024
Opinião espontânea
Resposta da Home Cosmetics
Thank you for your feedback, and we’re sorry for the delay you’ve experienced.
Due to the high demand during the Christmas period, carriers everywhere are facing delays, which may impact the dispatch and delivery times. We understand how frustrating this can be and appreciate your patience.
We aim to respond to all emails as quickly as possible during this busy time, and we’re sorry if you haven’t received a reply yet. Please rest assured, we’re doing everything we can to get your order dispatched and delivered to you as soon as possible.
TRIED TO ORDDER TWO Yardley gift packs…
TRIED TO ORDDER TWO Yardley gift packs but received and was only charged for one,so had to place a second order not knowing if it arrive in time.
28 de novembro de 2024
Resposta da Home Cosmetics
Thank you for your feedback.
We’re sorry for any confusion caused. When your first order was placed, we reached out to let you know that the Yardley gift packs were out of stock at the time, which is why only one was sent and charged.
We understand how important it is to receive your items on time, especially during the busy holiday period. If there’s anything further we can do to assist, please don’t hesitate to let us know.
Great price
Great price , speedy delivery have purchased again as impressed with service
28 de novembro de 2024
Resposta da Home Cosmetics
Thank you for your review! We're so pleased to hear you’re happy with our prices and quick delivery. It’s great to know you’ve chosen to shop with us again, and we look forward to helping you in the future.
Christmas
Wanted some boss miniatures last year every where I try was sold out this year try this sight and got some well pleased
28 de novembro de 2024
Resposta da Home Cosmetics
Thank you so much for your 5-star review! We're delighted to hear you found the Boss miniatures you were looking for with us this year. It's great to know you're pleased with your purchase. We look forward to helping you again in the future—have a wonderful Christmas! 🎄
I've given this 1 star because you…
I've given this 1 star because you could not give zero I ordered a 50ml loulou perfume and what I got was not loulou it was either fake or out of date it smelt of nothing
And they are refusing to take it back because I had opened it and the seal would be broke
HOW ELSE WOULD I KNOW IT WASNT LOULOU IF I DIDNT OPEN IT AND SMELL IT
30 de novembro de 2024
Opinião espontânea
Resposta da Home Cosmetics
Hi Marie, Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.
We want to assure you that all our products are 100% authentic and sourced from reputable manufacturers. We do not sell counterfeit or expired products.
Regarding returns, we kindly ask customers to review our Terms and Conditions before purchasing. As stated, for hygiene and safety reasons, we cannot accept returns on items that have been opened or used, as breaking the seal compromises the product. We understand this policy can be disappointing, but it ensures all our customers receive products in pristine condition.
If you feel the product you received was not as expected, please contact our customer service team. We’re happy to investigate further and provide any necessary support.
Thank you for bringing this to our attention. We value your feedback and remain committed to ensuring a positive experience for all our customers.
Pleased with my purchase
Arrived in fair time, sturdy box with no damage, well packed.
Pleased with my purchase.
28 de novembro de 2024
Resposta da Home Cosmetics
Thank you for your lovely review! We're happy to hear your order arrived on time, well-packed, and in perfect condition.
went in to use a 10% discount provided…
went in to use a 10% discount provided but wasn’t working/applied.
28 de novembro de 2024
Resposta da Home Cosmetics
Thank you for your feedback. We’re sorry to hear you had trouble applying your 10% discount. This may have been caused by a technical issue, and we’d love to help resolve it for you.
Please reach out to our customer service team with your order details, and we’ll ensure the discount is provide asap
Nothing received as yet?
28 de novembro de 2024
Resposta da Home Cosmetics
Hi Julie,
Thank you for getting in touch.
We’re sorry to hear you haven’t received your order yet. If you could kindly provide your order confirmation or reference number, we’ll be happy to look into this for you and provide an update as soon as possible.
I am particularly pleased with the…
I am particularly pleased with the service I received and the price of the product that I purchased. My wife os extremely happy with her gift, thank you Home Cosmetics.
3 de novembro de 2024
Resposta da Home Cosmetics
Thank you for your feedback! We're glad you were happy with the service and price, and it’s great to hear your wife is pleased with her gift. We appreciate your support and hope to see you shop with us again.
Great price fast delivery
1 de novembro de 2024
Resposta da Home Cosmetics
Thank you for your 5-star review! We’re glad you were happy with the price and impressed with the fast delivery.
Continuous updates and fast delivery
31 de outubro de 2024
Resposta da Home Cosmetics
Thank you for your review! We’re delighted to hear you appreciated the continuous updates and fast delivery. Your feedback means a lot, and we hope to see you shop with us again soon! 😊
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