After hearing some rather alarming sounds from my boiler I called Homecure to investigate the issue. The fault was found quickly and the engineer took his time to explain my options to me. As my boile... Ver mais
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We were very happy with our repair from Homecure Plumbers. We initially called around 7pm in the evening and was told a engineer could be with us between 8-9am the next morning. A lovely chap c... Ver mais
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We use Homecure Plumbing to re-arrange our pipes, it is a brilliant and amazing company. Dave sorted out all the problems, and we were extremely impressed by the office too. They were professional, kn... Ver mais
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I called on Tuesday to arrange a plumber for Thursday. I waited the entire day, but no one showed up, and I didn’t receive any call or explanation—just complete silence. I followed up on Friday a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Homecure Plumbers provides emergency and general plumbing services which include Boiler repairs and servicing, Boiler installation and maintenance, Drain clearance and problem solving of all domestic plumbing issues.
Informações de contacto
Reino Unido
- homecureplumbers.co.uk
4,4
Excelente
109 opiniões
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Avoid home cure plumber at all costs
unprofessionals doing a job that they shouldn't be. Very quick to take diagnostic charges, then they let you keep following up on the work that is their responsibility. The receptionist has no idea about the schedule of the plumber and the plumber has no time to respond to customer calls. Avoid them if possible, there are many professional plumbing agencies out there.. home cure is good max for tap installation or washer changes... Beyond this they fool their customers and give no heed on others valuable time.
3 de fevereiro de 2022
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, Shad. We’re very sorry to hear about your experience and the concerns you raised. While this review is from some time ago, we still want to acknowledge your comments. We regret that we were unable to locate you at the time to address the situation and provide a resolution.
The experience you’ve described falls short of the standards we aim to uphold, and we apologise for any frustration or inconvenience caused. Your feedback is valuable, and we will use it to review and improve our processes to ensure better communication and service in the future. Thank you for bringing this to our attention
We have leaking issue with the boiler…
We have leaking issue with the boiler so hot water not turn on. The guy came late without rescheduling book from 12-2pm got update about late arrive at 1.30pm. He said he tried to stop the leak. Then it leak more and we call to ask them to fix it back to just like before while waiting the landlord deal with new boiler but they told ill be charge again. We paying money for u guys come to help but not. You make it worse and refuse to fix it back to before.
U guys r the real covid make ppl life worse. Sleep well.
21 de janeiro de 2022
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, Andy. We’re very sorry to hear about your experience and the frustration it caused. While this review is from some time ago, we were unable to locate your details in our database to follow up at the time.
The situation you’ve described does not reflect the level of service we strive to provide, and we regret that we were unable to meet your expectations. Your feedback is important to us, and we will use it to review and improve our processes to ensure better communication and outcomes for our customers in the future. Thank you for bringing this to our attention.
Useless
Paying the price
Seemed helpful over the phone. Booked a service of my boiler which was working fine but needed to be able to say it had been done on a home buyer report (wish I'd just lied). Late arriving and only turned up when I phoned to find out where they were.
Should have realised something was wrong by the lack of running water which usually goes on when a service is being done. Now boiler only producing lukewarm to handhot water if you're lucky which is useless in a shower. Endless calling to come and fix the problem (which should be pretty simple) is producing lots of sympathetic noised and no action. Small claims court next stop as I now need to get someone out to sort it out. Should have gone with my usual guys N4 Gas who are 1000% better.
20 de janeiro de 2022
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, Karen. While this review is from some time ago, we still want to acknowledge your concerns. We’re very sorry to hear about your experience and the issues you encountered following your boiler service. This is not the level of service we aim to provide, and we regret the inconvenience and frustration caused.
Your feedback is important to us, and we will use it to review and improve our processes to ensure better communication and outcomes for our customers in the future.
Very professional services
Very professional services
Quick in providing assistance
10 de janeiro de 2022
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, Letizia! We're glad you found our services very professional and quick in providing assistance. We appreciate your feedback!
Fast and efficient service
Fast and efficient service. Would highly recommend for emergency call outs and other plumbing issues. My toilet flush broke during the Christmas period and they were able to have a plumber with me in a few hours. Polite and helpful, I would use this service again.
9 de janeiro de 2022
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, Jen! We're delighted to hear you found our service fast and efficient, especially during the Christmas period. We're glad we could assist you quickly with your toilet flush issue and that you found our team polite and helpful. We appreciate your recommendation and look forward to assisting you again in the future!
The Homecure team are knowledgeable and…
The Homecure team are knowledgeable and welcoming. They was on time and provided a great service! Very professional, giving suitable and honest advice needed for our heating issues. Will use again in the future.
18 de dezembro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, Aaron! We're thrilled to hear you found the Homecure team knowledgeable and welcoming. We're glad we were on time and provided a great service with suitable and honest advice for your heating issues. We appreciate your kind words and look forward to assisting you again in the future!
Do not use these plumbers
Do not use these plumbers! They’ve just conned my tenants into allowing Them to put an illegal exhaust pipe into my garden despite them being told (on camera) that they weren’t allowed to do tht . They’re complete cowboys.
1 de dezembro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback. While this review is from some time ago, we want to address your concerns. At the time of installation, the flue was fitted in compliance with regulations and was deemed safe. However, we understand your concerns and took steps to rectify the issue by installing a plume kit to divert the exhaust.
We regret any misunderstanding or frustration caused and appreciate your feedback, which helps us improve our communication and service. If you have any further questions, please don’t hesitate to reach out to us directly.
Over £500 paid to this company and no working boiler
My mum called out homecure as the boiler flame was not igniting resulting in no hot water or heating no one was staying in the house so the engineer left the heating on a low constant heat on the 04/11/21. On returning to the house on the 20/11/21 the boiler was not working. Nothing could be done as it was a Saturday so the engineer came out on the 23/11/21 still no working boiler. 29/11/21 my mum has called homecure the lady said she would call my mum back and never received that call. Over £500 paid to this company and still no working boiler.My mum called out homecure as the boiler flame was not igniting resulting in no hot water or heating no one was staying in the house so the engineer left the heating on a low constant heat on the 04/11/21. On returning to the house on the 20/11/21 the boiler was not working. Nothing could be done as it was a Saturday so the engineer came out on the 23/11/21 still no working boiler. Today 29/11/21 my mum has called homecure the lady said she would call my mum back and never received that call. Over £500 paid to this company and still no working boiler. You can see the photos of the invoice. Called back 30/11/21 they can not resolve the issue. I will now be writing a written letter to this company. My advice would be stay well away from this company unless you want to waste your money with no end result.
29 de novembro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, Chantel. We’re very sorry to hear about your experience and the frustration caused by the unresolved boiler issue. While this review is from some time ago, we still want to acknowledge your concerns. The situation you’ve described falls far below the standards we aim to uphold, and we deeply regret the inconvenience and stress this caused your mum.
We understand how important it is to have clear communication and effective solutions, and we apologise for not meeting your expectations in this instance. Your feedback is invaluable, and we will use it to review and improve our processes to ensure better outcomes for our customers in the future. Thank you for bringing this to our attention.
We have experienced reliable and…
We have experienced reliable and courteous engineers when we have used Homecure. They have always done a good job for us and we have been using them for years. We always recommend and forward there number to anyone looking for plumbers.
20 de outubro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, Jake! We're delighted to hear you've consistently experienced reliable and courteous service from our engineers over the years. We truly appreciate your loyalty and your recommendations. It means a lot to us!
Fast and reliable service
Fast and reliable service. I’ve been putting up with dripping taps and an error code on my boiler for the last 2months. Called on Monday and had an engineer out on the Tuesday! Great service and competitively priced. Would highly recommend!
18 de outubro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, Jon! We're glad we could provide fast and reliable service and resolve your dripping taps and boiler error code so quickly. We appreciate your recommendation and are delighted you found our prices competitive!
Repaired our boiler.
Repaired our boiler.
Great service, quick & efficient.
9 de outubro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, Troy! We're glad we could repair your boiler and provide great, quick, and efficient service. We appreciate your feedback!
Inaccurate diagnostics
I used this company before for shower cartridge installation. At that point I found them fast to respond, on time and maybe just a little expensive.
My second experience was rather disappointing as the engineer failed to detect a leak and signal to me, the seriousness of the situation, which then caused a considerable damage to the building. I did explain prior to the visit that we had a damp patch on the ceiling underneath my property and needed them to help me find the issue being abroad and the flat being rented out.
27 de setembro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, Natalia. We’re very sorry to hear about your disappointing experience and the issues caused by the undetected leak. While this review is from some time ago, we still want to acknowledge your concerns. We understand how important it is to identify and address such issues promptly, especially when you’re managing the property from abroad, and we regret that we fell short in this instance.
Your feedback is invaluable, and we will use it to review and improve our processes to ensure better outcomes for our customers in the future. Thank you for bringing this to our attention.
Don’t Use!!
They charged me over £1000 and the shower wasn’t fixed. The plumber wouldn’t leave the house until I had paid all this money even though nothing was working. I then rang them to get them to come back and finish the job as the shower needs to be working but they said it would cost another £1000 to install and buy a new pump. They took over a week to come back with this proposal. They don’t care about doing a good job or being a reputable company. They just care about making money and ripping people off. I have since found a new recommended plumber who is going to charge £150 for installation of new pump.
16 de setembro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, Lucy. We’re sorry to hear about your experience and the concerns you’ve raised. While this review is from some time ago, we still want to acknowledge your comments. We regret that the situation left you feeling dissatisfied and that we didn’t meet your expectations on this occasion.
We strive to provide transparent pricing and high-quality service, and we’re disappointed to hear that this wasn’t your experience. Your feedback is important to us, and we will use it to review and improve our processes to ensure better communication and service in the future. Thank you for bringing this to our attention.
The service received was great- thank you
The service received was great. Friendly and knowledgeable engineer understood our system well and was able to find out the issue and quote the repair within half an hour. Work was carried out quickly and cleanly. Could not fault at all, I would be happy to recommend - thank you
14 de setembro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, Amanda! We're delighted to hear you had a great experience with our service. We're glad our friendly and knowledgeable engineer understood your system well, quickly identified the issue, and provided a clear quote. We appreciate your recommendation and are thrilled you were happy with the quick and clean work!
Massive overcharge
Charged me £59 for fitting, and £126 for 'materials'. The 'materials' was a kitchen tap valve worth about £10-15. Can't recommend using any company happy to overcharge by so much.
9 de setembro de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, James. While this review is from some time ago, we still want to acknowledge your concerns. We’re sorry to hear that you were dissatisfied with the pricing of the materials. We strive to provide transparent and fair pricing, and we regret that this left you feeling disappointed.
Your feedback is important to us, and we will use it to review our pricing and communication processes to ensure better clarity and customer satisfaction in the future. Thank you for bringing this to our attention.
We were very happy with our repair from…
We were very happy with our repair from Homecure Plumbers. We initially called around 7pm in the evening and was told a engineer could be with us between 8-9am the next morning.
A lovely chap called Dean arrived and explained in detail what was wrong with our boiler before proceeding to the parts merchant to collect the part that was needed. Upon his return he changed the part with no fuss, low and behold we had a fully functioning boiler again!
The whole job was done within 2 hours and I could not recommend them and Dean highly enough.
Very professional and courteous service indeed!
14 de julho de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, D Haine! We're delighted to hear you were very happy with our repair service. We're glad we could provide a prompt response and that Dean explained everything clearly and efficiently. We appreciate your high recommendation and are thrilled you had a professional and courteous experience!
Very expensive
Very expensive. A rip off. The plumber charged £200 for a slight overflow on the toilet. Would never use again
25 de junho de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, Tim. While this review is from some time ago, we still want to acknowledge your concerns. We’re sorry to hear that you were dissatisfied with the cost of the service. We strive to provide transparent pricing and high-quality work, and we regret that this left you feeling disappointed.
Your feedback is important to us, and we will use it to review our pricing and communication processes to ensure better clarity and customer satisfaction in the future. Thank you for bringing this to our attention.
Failed to make promised call backs to customer
In late April 2021, I telephoned Homecure plumbing for a toilet cistern repair. Several telephone calls were necessary. On at least two occasions, the telephone operators said they would call me back but failed to do so. The repair was eventally achieved on 14.5.21.
14 de maio de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you for your feedback, Stefan. While this review is from some time ago, we still want to acknowledge your concerns. We’re sorry to hear about the delays in communication and the time it took to complete your toilet cistern repair. This is not the level of service we aim to provide, and we regret any inconvenience caused.
Your feedback is valuable, and we will use it to review and improve our communication processes to ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention.
Called Homecure last week
Called Homecure last week. Response was amazing. Came right away and helped us out with a really bad leak. Good value and service provided. We will be recommending.
24 de março de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, Adam! We're thrilled to hear you had an amazing experience with our quick response to your leak. We're glad we could help you out and provide good value and service. We appreciate your recommendation!
My boiler was leaking after the cold…
My boiler was leaking after the cold snap last month which had made a large dark stain on the flat below's ceiling. An engineer got to me the same day and quickly identified and replaced a damaged seal. I would really like to say a big thank you for making this happen so swiftly, not having heating in that weather with a new born baby would have really been uncomfortable.
I thought they charged a fair price and i would be happy to use again.
11 de março de 2021
Opinião espontânea
Resposta da Homecure Plumbers
Thank you, JonN! We're so glad we could assist you quickly during such a critical time and resolve the issue with your boiler. It's great to hear you were happy with our swift service and fair pricing. We truly appreciate your kind words and look forward to helping you again in the future!
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