We had a query about parking at our property on Cypress Point. Rang and spoke to Lucy who responded immediately with land registry details. Unfortunately this didn't answer the query so Lucy escalated... Ver mais
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Have been very supportive and helpful during a very diffcult period for myself. Lucy in particular very nice friendly Very quick to respond and very helpful. Cant thank Lucy and homestead enough
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Just a terrible company to deal with. Provided proof my windows hadn't been cleaned for over a year despite paying exorbitol service charges. Was dictated that only £30 would be credited covering 4 mo... Ver mais
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Great and fast response to storm damage. Reported this morning and two damaged panels taken away at lunch time. Thanks clare
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Informações sobre a empresa
Escrito pela empresa
Homestead Consultancy Services Ltd has 50 years of residential property management experience and currently manages the servicing, maintenance and repairs for over 7,000 properties across 217 separate developments. The mainstay of our work is to manage residential service charges and deal with the block management of flats and estates. From luxury waterfront apartment complexes and Grade II listed buildings through to new and refurbished accommodation, we specialise in the management of residential blocks, helping property management companies and owners to run their businesses smoothly. Our reputation has grown with our success. Our customers appreciate our attention to detail and round the clock administrative, professional and technical support. We serve a diverse range of clients with substantial residential property portfolios across the North West, the Midlands and Wales.0
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Reino Unido
- homesteadcsl.co.uk
3,9
Bom
21 opiniões
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Avoid Homestead at All Costs
Avoid Homestead at All Costs – Dishonest, Exploitative, and Impossible to Deal With
Homestead are an absolutely terrible company to deal with. Their service charges are extremely high, and yet they invest little to nothing back into the buildings they manage. In my experience, any work they claim to have done is either done cheaply or exaggerated — they regularly lie about the true cost of maintenance, inflating figures far beyond what’s reasonable.
The building my property was in suffered from years of neglect under their management. It deteriorated to such a degree that it was nearly condemned, and instead of taking accountability, Homestead pushed the financial burden onto residents. We were hit with huge additional charges on top of already sky-high service fees.
They even claimed to have spent hundreds of thousands of pounds on lift maintenance — on a lift that hasn’t worked once in the entire six years I owned my property. It’s beyond belief.
Homestead are bullies who treat leaseholders appallingly. They even forced me to pay off a debt from the previous owner’s service charge, then handed the matter to a debt collector in my name until I paid up. Ever since then, their only communication has been more demands for money, with virtually nothing to show for it.
In my honest opinion, Homestead are con men who exploit their residents.
If you’re considering buying a property managed by them — don’t do it. You’ll only end up regretting it, just as I do.
16 de abril de 2026
Opinião espontânea
Resposta da Homesteadcsl
Thank you for taking the time to leave a review. We are sorry that your experience has led you to hold this view.
We feel it is important to provide some context regarding the matters raised. The issues affecting the building related to significant fire safety concerns which required immediate intervention to protect residents and ensure compliance with fire safety requirements. Throughout this period, our priority was the safety and wellbeing of all occupants, and we worked closely with the Fire Service and other relevant professionals to implement the necessary measures and address the concerns identified.
As leaseholders were advised at the time, some routine services were temporarily impacted while resources were focused on managing these urgent health and safety matters. Throughout the process, regular updates were provided to residents, and we worked diligently to resolve the situation as quickly and effectively as possible.
We do not accept the suggestion that Homestead neglected the building or acted dishonestly. Service charge expenditure is governed by lease obligations and is supported by detailed accounts and records. Any major works or additional costs incurred were associated with addressing serious issues affecting the safety and integrity of the building and were not undertaken lightly.
We are particularly disappointed by the characterisation of our team, especially given the considerable time, effort, and commitment invested over many months to safeguard residents and secure a resolution to the fire safety concerns. We have received a significant amount of positive feedback from leaseholders who recognised the challenges involved and appreciated the work undertaken during a very difficult period for the development.
Whilst we understand that not all residents will agree with every decision made, our focus has always been on acting in the best interests of the building and its residents, particularly where health and safety matters are concerned.
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