Homie Pay-Per-Use Opiniões 

216
TrustScore: 3.5 em 5

3,6

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Classificada 5 em 5 estrelas

Omdat ik al bijna een jaar een wasmachine van Homie heb en daar erg tevreden over ben, heb ik ook een droger bij Homie besteld. Deze is gisteren afgeleverd. Net als bij de wasmachine werd ook deze ke... Ver mais

Classificada 4 em 5 estrelas

Toen ik in mijn nieuwe studio kwam te wonen, moest ik een hoop dingen tegelijk regelen + kopen.. Het was fijn dat ik een wasmachine kon leasen en dat ie werd gebracht en aangesloten. Lang gebruik va... Ver mais

Classificada 3 em 5 estrelas

Levering ging snel en de machine is fijn in gebruik. Alleen: pay-per-use is niet wat wij ervan hadden verwacht. Wij wassen weinig en dachten dat wij alleen voor de daadwerkelijke wasjes zouden gaan be... Ver mais

Classificada 1 em 5 estrelas

Ik moet mijn behoorlijk frustratie"s even kwijt over HOMIE wie ja HOMIE. Bah bah bah wat kunnen jullie toch een onzin verkondigen over de mail. Ik heb door een fout van Kuario en van HOMIE in J... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de eletrodomésticos
  2. Loja de aluguer de equipamento eléctrónico
  3. Loja de máquinas de lavar roupa e máquinas de secar roupa

Escrito pela empresa

Homie is a young organization offering an innovative Pay-Per-Use model for white goods appliances. Since 2018, we have been delivering good, sustainable washing machines, dryers, dishwashers and refrigerators combined with strong customer service. With Homie you pay per use. We deliver your machine and connect it for you and we ensure that you always have a working machine at home.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

216 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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3,6

Todas as opiniões

(216)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Homie is one of those companies that…

Homie is one of those companies that just feel good to be a customer of.

I have had great experience with their customer support, the installation was quick and professional, tha washine machine seem reliable and does the job, and it's nice to support something a bit more sustainable.
Keep up the good work!

14 de maio de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Cancelation issue

My experience canceling the service was horrible. They did not come to pick up the washing machine on the scheduled time. Not serious at all.

17 de dezembro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Dear, thank you for your review. We acknowledge that we made a mistake during the pick-up appointment. As thorougly spoken over the phone, especially for you we have scheduled an extra vehicle to drive to the south to pick-up your machine after all. Not the most sustainable option, but we were happy to solve our mistake as we all can make them. If you have further concerns or questions feel free to contact us. Regards, team Homie.

Classificada 5 em 5 estrelas

goede uitkomst, buena solucion

Goede service, behulpzaam, mijn wasmachine was stuk en Homie bracht uitkomst, betaalbaar per abonnement, vriendelijke bezorgers netjes geleverd. Bedankt hiervoor.
Homie offrecza una solucion para alquilar una lavadora o otros productos , buen negocio son simpatico, transparante ,servicio a casa y instalado.

28 de outubro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Hi Sylvia,

Wat leuk om te lezen over jouw fijne ervaring met Homie! Groet, Team Homie

Classificada 5 em 5 estrelas

Heel fijn bedrijf

Heel fijn bedrijf. Vaak hulp nodig gehad bij verhuizing en aansluiting. Alles werd prima opgelost. Vriendelijk personeel.

20 de outubro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Hi Jacqueline, hartelijk dank voor deze mooie review. Groet, Team Homie

Classificada 5 em 5 estrelas

Ik ben super tevreden over homie

Ik ben super tevreden over homie. Vorig jaar heb ik een wasmachine en droger op abonnement genomen en nooit geen problemen mee gehad. Nu wilde ik de wasmachine overkopen en dit was binnen 1 werkdag geregeld. Contract netjes geannuleerd nadat ik de betaling had gedaan en erg snel contact via mail. Erg prettig, kunnen veel bedrijven nog wat van leren!

19 de outubro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Hi Moniek, bedankt dat je Homie-klant bent geweest en dit afsluit met een mooie review. Groet, Team Homie

Classificada 5 em 5 estrelas

Long time user, always super pleased!!

I have been using Homie since June 2019 and back then I was so unsure about the pros and cons of leasing vs. buying so I did my research and found out that their service includes fixing (if necessary) but I had my washing machine for a year and I never had to do that. I enjoy seeing the monthly report and I can easily pay for the washing on my Homie account. Today, I just got my dishwasher delivered and I cannot be more happy. Everything was done professionally and efficiently. Thank you very much for your service and keep it up! I hope in the future I can lease a nice espresso machine from you. A girl can dream!

20 de setembro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Hi Eva, thank you for this lovely review about Homie! We are happy to hear that you are satisfied with your two appliances. Your input for new future products is more than welcome. Kind regards, Team Homie

Classificada 5 em 5 estrelas

Absolutely excellent experience!

Absolutely excellent experience!
We stayed with Homie for over one year after we moved really quickly into a new place with my partner. New city, furniture, pandemic going on, etc... It was great to be able to rely on their service. Everything went as advertised, quality washing amchine, fast service, reliable tech support.
We wholeheratedly reccomend anyone who needs/wants this serrvice as part of their day-to-day life

27 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Goed bedrijf

Pima service

4 de agosto de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Beste, bedankt dat je de tijd hebt genomen om deze review te schrijven. We vinden het jammer dat je Homie niet transparant genoeg vindt. We zijn er voortdurend mee bezig om onze diensten uit te breiden en te verbeteren. Op onze productdetailpagina staat zo duidelijk mogelijk aangegeven welke machine je van ons kunt verwachten en we vinden het jammer dat dit voor jou niet duidelijk was. Wat betreft de wasprogramma's hebben doorgaans alle nieuwe wasmachines tegenwoordig wasprogramma: Eco 40-60. De reguliere 20 en 30 graden wassen zijn daarnaast ook een duurzame keuze en lager in prijs. Desalniettemin stellen we je feedback zeer op prijs en kun je verder contact met ons opnemen indien je vragen of opmerkingen hebt. Groet, Team Homie.

Classificada 5 em 5 estrelas

Jullie zijn Super..Top :)

Ik ging tijdelijk huren en wist nog niet wat ik wilde. Homie was een uitkomst want ze kwamen de wasmachine en droger brengen en installeren. En nu (2 jaar later) weer netjes ontkoppelen en ophalen.
Top service en zelfs in deze onaangename tijd van Corona! Werkt fantastisch.

De klantvriendelijkheid en professionele service, aardige deskundige bezorgers; leveren bij mij vijf sterren op voor Homie.
Heel blij met jullie geweest!

Volgend jaar kom ik terug, dus tot ziens..

28 de julho de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Hi Lana, hartelijk dank voor je mooie review. Dit is waar we het voor doen bij team Homie! Groet, team Homie.

Classificada 5 em 5 estrelas

Fijne service

Ongeveer 1,5 jaar gebruik gemaakt van de service. Goede oplossing als je niet in de gelegenheid bent om een wasmachine aan te schaffen. Machine was fijn in gebruik, tarieven zijn ook redelijk. Klantenservice was altijd erg goed bereikbaar. Zeker een aanrader!

23 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Pleased with the service!

Currently have Homie around a month. I live by myself, and was worried that I would need to wash more than 20x a month and would be limited. This was in hindsight very much overestimated (I think I was 2x per week). The pay-per-use has made me more aware of the temperature I am using to wash, questioning if I could get the same result at a lower temperature. I also notice that I wait just a bit longer to wash, whereas before I was washing at half the capacity. Great concept, affordable prices, great customer service and clear communication about prices! I am pleased.

23 de abril de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Thank you for this extensive review Maya and we are happy to hear that you have become more aware of your consumption. Regards, Team Homie

Classificada 5 em 5 estrelas

Happy Expat

We have been customers of Homie for the past year and a half. It was easy to arrange and the service was excellent. It helped us greatly during the time we needed to settle in our new home and country. I would definitely recommend.

1 de abril de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Thank you Therese. We are happy that we were part in your Expat experience in The Netherlands. Take care! Regards, Gwen

Classificada 5 em 5 estrelas

Goede service en perfect wanneer je nog niet weet wat je wilt

Ik ging tijdelijk huren en wist nog niet wat ik wilde. Homie was een uitkomst want ze kwamen de wasmachine en droger brengen en installeren. En nu (2 jaar later) weer netjes ontkoppelen en ophalen. Hierdoor niet zelf met een wasmachine hoeven zeulen en bij samenwonen geen overbodige apparatuur. Daarnaast let je automatisch op duurzaam wassen.
Heel blij met jullie geweest!

23 de março de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Hartelijk dank voor deze mooie review en bedankt dat je destijds voor Homie hebt gekozen! Groet, Gwen

Classificada 4 em 5 estrelas

Fast home appliances without a hassle!

Fast home appliances without a hassle!

I rent a washing machine via homie because I move around often and figured I don't want a hassle of spending time on buying one and selling the machine again when I move.

Pros:
Delivery was fast.
The delivery guys were friendly and brought the washing machine up to the first floor and installed it in my bathroom. Customer service reacts fast as well.

Could be improved:
-Washing machine is very old, so it's loud.
-Programs are not trustworthy - for example, I set the machine to 400 spins (very low amount of turns), but it spinned so fast (I would guess like at 1200 turns) it ruined some wool items.
-The delivery guys did not level the machine as promised by homie. Instead, they asked me for a cardboard piece which they then put under one washing machine foot.
-In the online app, you don't see how much credit you have used up this month (there is a monthly minimum).

14 de março de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Thank you for you review and your substantiated feedback. Feel free to always contact us with questions or remarks. We will take it along. Regards, Gwen

Classificada 5 em 5 estrelas

Hele snelle levering

Hele snelle levering, en snelle service. dat ben ik niet gewend!

Zeer aanraadbaar als je net voor jezelf begint 😃

24 de fevereiro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Hartelijk dank voor je review Debbie. Groet, Gwen

Classificada 5 em 5 estrelas

Opinion of Homiepayperuse customer !

I have been a Homiepayperuse customer since December 2019 and it's been a great experience so far. They delivered a brand new washing machine , carried it upstairs and set it all up in a matter of 30 mins. The washing machine is very reliable and has quite a few options for all kinds of fabrics. We had a wifi issue once and had no connection for a few days and the washing machine just stored all data locally and synced everything later .. adding money and paying for washes is also a super easy task via their much improved website. I highly recommend this ! They also claim they will help me move the washing machine ! That's yet to be tested but I believe them :)

19 de fevereiro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Thank you for your nice words Athul. Regards, Gwen

Classificada 5 em 5 estrelas

'Yo Homie', je bent klantvriendelijk, milieubewust en een aantrekkelijk alternatief voor kopen en huren.

Bijna gelijktijdig met het jaar 2020 gaf onze condens-droger de geest. Tussen het opruimen van de Kerstboomnaalden en de oliebollenresten door bracht de wet van Murphy ons als ongenode gast een bezoek: echt van alles ging tegelijkertijd stuk.. De financiële middelen waren daardoor uitgeput om direct een nieuwe (of goede 2e-handse) wasdroger te kopen. Na intens wikken en wegen (met de nodige scepsis) besloten wij toch om een abonnement af te nemen bij Homie. Per slot van rekening konden wij na een half jaar eventueel weer kosteloos van het contract af.
Na anderhalve maand hebben wij echter nog geen moment spijt gehad van deze keuze. De levering was punctueel, de communicatie (voor, tijdens en na de ingebruikname) meer dan prettig en efficiënt. Betalingen kunnen flexibel en snel uitgevoerd worden. Door de wifi-koppeling van het apparaat heb je een duidelijk en actueel overzicht van het gebruik en het saldo. De warmtepompdroger is eenvoudig te bedienen, superzuinig en met het gebruik van de eco-knop krijg je ook nog eens korting! Ook wordt de droger gerepareerd/vervangen, mocht er een probleem zijn: je loopt zelf dus geen risico (bij normaal gebruik!). Een andere pré: je wordt je nog bewuster van het gebruik van een wasdroger, doordat je per beurt betaalt. Erg fijn ook dat je 2 maal per jaar mag wisselen tussen klein- en groot abonnement, zodat je kunt inspelen op seizoenen en hoeveelheid was. Kortom: 'Homie' (= maatje, goede vriend) doet zijn naam alle eer aan in ons huishouden. Hoe kritisch we ook zijn: tot nu toe kunnen wij geen nadelen ontdekken. So far so good: onze complimenten!

15 de fevereiro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

Bedankt voor deze mooie review Frits. Groet, Gwen.

Classificada 5 em 5 estrelas

Payable, eco friendly, simple.

Great initiative, payable, no ridiculously long contracts, website is clear and simple, customer service is great. I've been using this service for over a month and I have no complaints.

24 de janeiro de 2021
Opinião espontânea
logótipo da Homie Pay-Per-Use

Resposta da Homie Pay-Per-Use

We are happy to hear that you have a good experience with homie so far. Regards, Gwen

Classificada 5 em 5 estrelas

Homie is one of the best and simplest…

Homie is one of the best and simplest services I've ever tried. Couldn't be happier with the whole experience, from fast delivery, to great cheerful installation, to the machine itself and costs. Perfect. Thank you!

14 de janeiro de 2021
Opinião espontânea

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