House Of Slippers Opiniões 

1333
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I did not have a long before they were deliverd i thought the sevice was brillant thank you for a good service they are very comfurtable quality is very good from annwade15 @yahoo.com

Classificada 5 em 5 estrelas

These came the very next day after I ordered them. I didn’t pay for any express shipping and I ordered them in the afternoon of a Friday!! Received them Saturday afternoon by Royal Mail. I obviously l... Ver mais

Classificada 5 em 5 estrelas

I’ve used this company several times. Their prices are good as are their products. Always fit well and last well. Plenty of choice and good communication between ordering and delivery

Classificada 5 em 5 estrelas

Excellent service. Easy to order and speedy delivery. The style of the slippers are just what I wanted. Beautiful cat design on a dark blue colour (darker than the picture indicated which was prefe... Ver mais

Informações sobre a empresa

  1. Loja de calçado

Informação fornecida por diversas fontes externas

Shop mules, novelty, full, wide fitting and touch fastening velcro slippers at House Of Slippers. Free Delivery & Exchanges.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1333)

176 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Possibly Avoid Using This Retailer

FURTHER UPDATE 11.06.25
After further emails I was provided with a replacement pair of slippers (including postage) at no cost to myself. The replacement pair are a different make (chosen by me). Whilst it took a series of emails I will say it was good to eventually receive the new pair at no further cost to myself. I am therefore happy to rate my experience from 1* to 3*

UPDATE 28.05.25 - credit card provider unable to instigate a chargeback as original purchase under £100.00 I will have to put this situation down to experience & have to accept I will not be getting a replacement pair of slippers or my money back. Obviously I will never use this retailer again.

Purchased two pairs of slippers 30.12.24. One pair unused since but the other pair became unusable within under 5 months. Photos sent showing defects & then actual slippers returned. This retailer claims defect due to wear & tear & no manufacturing defect & therefore they will not provide a free replacement pair. I was offered a £10.00 credit towards a new purchase but I declined as I feel the goods were defective - the slippers shows minimal wear on both the inside & sole areas. In their last email reply they indicated I need to pay £5.00 for the cost of postage to send back the defective slippers. Appalling after sales service in my opinion & I will raise a Chargeback request with my credit card provider as i feel the goods are not of good quality.

27 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. My order arrived well packaged, on time with good communication throughout. No hesitation in recommending this company.

15 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Refused to refund for slippers

I bought slippers for my elderly mother and we quickly concluded they were not good for her as they didn't offer enough stability, for safety's sake.

They were put back in the box on Christmas day, having only been briefly tried (inside, mostly on clean carpet). In hindsight, I wish I had given the sole a quick wipe with a wet cloth to ensure blemish free.

Mid-January I got an emailing saying they would not refund me as they had been worn and would charge me £5 for them to even send them back to me.

I replied to say I found this very questionable: I was confident the slippers were resaleable and was concerned that that's what they would do (while keeping my money). I therefore asked that if they wouldn't give a refund that they donate them to a charity and provide evidence of this.

They replied to say they would now send them back to me without charge but still no refund or exchange.

So I guess when they arrive I'll give the sole a quick wipe and donate a perfectly new pair of slippers to a local charity shop.

25 years of buying online and its the first time I've ever had this. Be warned.

15 de janeiro de 2025
Opinião espontânea
logótipo da House Of Slippers

Resposta da House Of Slippers

Hello,

Thank you for the review and I am sorry to read this, unfortunately, we cannot accept worn items back as per our very fair returns policy.

All items are thoroughly checked upon receipt as per our thorough returns procedure and the pair had been returned back to us with clear signs of wear, we did send you a photo of the pair you returned via email.

We are unable clean items up to resell as we do not sell seconds so we were unable to accommodate your request but as a gesture of goodwill we have returned these back to you as no cost so you can donate them to a charity of your choice.

I do apologise for any inconvenience caused.

Kindest regards,
Sonal.

Classificada 5 em 5 estrelas

Recommend House of Slippers

Before Christmas I purchased 2pairs of slippers. one pair a perfect fit, the other a tad tight and not so easy to put on. I returned these with a note in the box, and also sent an email. I was contacted soon after by Laura who saw the process of replacement through with excellent communication on the exchange. On 08/01/25 I was given the small refund and on Sat.11/01/25 the required slippers arrived. First class service from a company with excellent products and and superb assistance from Laura.

11 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Rubbish Returns

I purchased slippers for my mother but did not fit properly. They kept slipping off her heels although her regular size. I have returned, unworn, in good faith for a refund but have only been offered a credit note.

Why would I want this when goods cannot be tried before buying?

I would not recommend buying from them. If goods do not fit you have to keep paying for returns until you get somethink that works.

8 de janeiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

The slippers are comfortable and fairly…

The slippers are comfortable and fairly warm. However the base of the slippers is poorly made and was disintegrating within hours of putting them on, leaving small pieces of black material all over the floor. Wouldn’t really recommend buying these because of the mess wearing them generates.

12 de novembro de 2024
Opinião espontânea

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