I received excellent service from HRNL, who handled my storm damage claim promptly and professionally. Gemma, the Senior Technical Claims Handler, was particularly helpful, keeping me informed through... Ver mais
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Leia as opiniões dos outros
We recently had work carried out in our living room. There were quite a few communication issues with the insurance company at the start, which made the process more stressful than it needed to be... Ver mais
A empresa respondeu
I made my first insurance claim in many years in June 2026 when I found a largs window shattered for no obvious reason. I contacted HML and spoke with John Arundale who guided me through the steps I... Ver mais
From the first port of call Tom was on hand to help me threw everything I couldn’t got where I was without him every time I had a question they found my answer for me if you ever need to deal with the... Ver mais
Informações sobre a empresa
Escrito pela empresa
Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's. We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor. We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim. HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.
Informações de contacto
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, Reino Unido
- 01709 794610
- escalations@hrnl.co.uk
- hrnl.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent work
Excellent work. Kept me updated from start to finish. Such a kind caring gentleman who carried out all the work. Thank you
John was great
John was great. Excellent levels of communication and a swift resolve to what had been a lengthy claim.
Communicative & helpful
Cheryl was very communicative throughout the whole process and made everything easy to understand!
It was great to have Dianne to deal…
It was great to have Dianne to deal with the issues surrounding my Auntie's house insurance claim. She was polite, professional and genuine in helping us at the difficult time and was most patient with my auntie who is 97.
Thank you Dianne- great customer service - keep up the good work - thanks Linda
Cheryl was excellent
Cheryl handled our claim after a recent burglary and was excellent - efficient, kind and professional. Much appreciated at a time of great stress - thanks Cheryl
Many Thanks Beth
My claim was handled superb by Beth,the whole process was straight forward and i have nothing but praise for Beth- many thanks
Very efficient and professional
Very efficient and professional. Thanks John for handling the claim so quickly.
Simply useless..
Simply useless... Appointed by Direct Line to manage our claim. Offer a very low lump sum with zero detail to settle. The offer would not cover the cost of repairs. When asked to provide a breakdown of how this figure has been calculated they simply ignore emails. Local contractors cannot carry out works for the price offered. HRNL will not communicate or reply to my emails requesting more detail. Unfortunately it was not my choice to use them as they were appointed by Directline but if you ever get the choice do not bother with this company
Very efficient and prompt service
My clam was handled very promptly and I was guided through the process. Everyone I dealt with were very pleasant and helpful. They took any stress out the process. All request for updates or information were responded to quickly.
Excellent from the start
Excellent from the start. No nonsense approach. Quick, efficient and professional. Thanks very much
Very quick and great service
Very quick and great service. From the point my claim was transferred to the team to the confirmation of pay out, was less than 24 hours. Thank you
The claim was handled extremely quickly and efficiently
The claim was handled extremely quickly and efficiently with minimal overhead on me. The time from my reporting the claim to agreeing settlement was 24 hours.
Repairs after water leak
We are very satisfied with the way our claim was handled. Everyone involved did what they said they would do and kept us informed. We are particularly impressed with the quality of the work carried out ( removing the damaged kitchen floor and relaying with new boards etc).
Excellent service by Cheryl at a…
Excellent service by Cheryl at a difficult time.
Outstanding and friendly service
Recently had a traumatic incident at home when a housebrick was thrown through living room window. However the service we received after that from Home Repair Network was outstanding. Very friendly, helpful, good communication. Arranged everything, kept us up to date with progress and superb installation of new toughened glass. 1st class, very happy
Nathan was very helpful and polite…
Nathan was very helpful and polite throughout the claims procedure. He was contactable via email and phone, which made the whole procedure less onerous. Although there were steps which we had no idea about in the beginning, he was clear and efficient, and the process was well managed.
John made the whole process easy to…
John made the whole process easy to understand. He clearly explained each step which helped make an informed decision on how to proceed with my claim. He is clearly very knowledgeable (in this case, about front doors), and easy to talk to. Couldn't have been more helpful.
EXCELLANT SERVICE
It was a pleasure dealing with Beth for my insurance claim to replace the glass in my patio window. She was professional, efficient and keep me informed by email and telephone all the way through. My claim was handled very quickly which made the process less stressful.
Beth is a credit to to your company.
Very prompt and professional service
Very prompt and professional service. Well handled throughout.
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