HRV Group UK Opiniões 

Too many errors

On the first visit, the engineer didn't turn up with the boot button or the upgraded filters.

The company only realised the error when I had to point it out to them. ( Nothing would have happened had I not noticed this error)

They took another two weeks to send another engineer with the boost button and filters to replace. The person on the phone said we would be given two filters as a guesture of good will however the engineer only left one as he had been instructed.

I have had two servises with this company, I won't be calling them for the annual service next year.

I've been using HRV for 3 years now and they are extremely kind and knowledgeable. Couldn't be happier. Many thanks guys

They did not supply and fit the filters as they were paid to do.
They have offered even more filters to be sent to me.
I still do not have the filters which were meant to be fitted and no reply to my email asking for the filters which were meant to be supplied to be supplied and fitted.

Jove came to change a MVHR unit that was broken, but in the process spotted an installation issue (from 8 years ago, when the building was built) that was actually making the MVHR not circulate the air inside and outside the property properly.

This was important, because should he had just replaced the unit without noticing the issue, it would have all been for nothing.

Once he replace the unit he also noticed extraction was very poor. And this is when Jove went well beyond expectations, diagnosing also a possible issue with a clogged external vent, and Jove himself went high up on a wall (safely of course) and sorted the problem.

What a super star!

Jack was really professional and nice guy in general! the service was smooth and informative! would definitely recommend it!

Great service from the HRV team

Engineer was on time & very friendly &
Answered all my questions on the unit & done a quick & thorough inspection very satisfied.

Jove went above and beyond. Serviced my unit, got it running again, and was quick, polite, and clean.

The scheduling system could be improved.

I had a terrible service. HRV serviced mine and my neighbours system in Jan and signed it off as in good working order. This week, (6 weeks later) the system started leaking water and making an awful sound. I called HRV and they said they wouldn’t come round as it wasn’t worth their while coming all that way just for one property. I reminded them that they’d only signed it off a few weeks ago. After complaining, they said they’d be willing to come out for a ‘premium price’. After complaining some more I was told that the manager would call me to discuss. He never called back.

Good service

I had the pleasure of working with Jack Harding from HRV when he came to troubleshoot an issue with my ventilation system, and I couldn’t be more impressed. From the moment he arrived, Jack was professional, knowledgeable, and thorough in his approach.

He took the time to carefully diagnose the problem, explaining everything clearly along the way. His expertise was evident, and he went above and beyond to ensure the system was functioning optimally. Even though our issues are not fully resolved i know that Jack will continue to work with me to solve this, which is even more important

Jack’s attention to detail, friendly demeanor, and commitment to getting the job done right made the entire experience seamless. I highly recommend him to anyone in need of an experienced and reliable HRV engineer.

Thank you, Jack, for your outstanding service!

Engineer arrived within allotted time, was polite, friendly and efficient. Spent just under an hour servicing unit, ducts and changing filters. Explained everything and left taking all rubbish.

Efficient and helpful. gave me advice re internal condensation and trickle vents (supply) as well as extraction.

Detailed and thorough inspection where everything was explained fully. Wouldn't hesitant in using again.

Outstanding service. Good communication from the team to book appointment. Engineers on the day were great. Juvy and Chris were very professional, they gave me information on how the system works and how to tailor ot to my preferences and my usage at the flat. Overall very pleased witht the service received.

Excellent service- I was given advice and information about my vent and the issues it can cause in my flat if its not working. My vent was repaired and has been working really well ever since. So, I'm so pleased with the outcome! I was given advice that it may stop working as it's an old system and may need replacing but so far, so good!

Exceptional Service from HRV Group – Highly Recommended!

Yesterday, I had my HRV unit serviced by HRV Group, and I couldn't be more pleased with the experience. From start to finish, their professionalism, expertise, and customer care were truly outstanding.

What made this service even more remarkable was that one of HRV Group’s directors personally handled the job. His level of knowledge and attention to detail were exceptional, and he went above and beyond to accommodate my specific needs. Not only did he ensure my system was running at peak performance, but he also took the time to explain key maintenance tips and provide expert recommendations tailored to my home.

Essential HRV Maintenance Tips (Courtesy of HRV Group):
✅ Clean your filters every six months using an anti-greaser and anti-bacterial cleaner—but don’t hover them, as this can damage the delicate fibers.
✅ Replace the filters every year to keep your system running efficiently and maintain optimal air quality in your home.

Given how impressed I was, many of my neighbors are now booking their HRV servicing with HRV Group, and I have no doubt they’ll receive the same top-tier service. If you have an HRV unit and want it maintained by true professionals who care about quality and customer satisfaction, I highly recommend contacting HRV Group.

For reliable, expert service with a personal touch, HRV Group is the team to call. Don’t wait—book your service today!