HSL Chairs - Bath Opiniões 67

TrustScore: 4.5 em 5

4,5

Noads Corner, Upper Bloomfield Road, BA2 2RX Bath, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Can 100 % recommend HSL Bath. I had some really difficult access issues to address and Sue and her team were amazing. Their customer service and care was exemplary during my various visits to store. S... Ver mais

Classificada 5 em 5 estrelas

From our first visiting the Bath Odd Down showroom, we were impressed; we had Jenny’s undivided attention. Sue & Julia greeted us on our second visit on 21 June when we placed our order. Just havin... Ver mais

Classificada 5 em 5 estrelas

I took my reluctant husband to Bath showroom today for his new chair. Pleased to say Julie and Tammy were excellent and he will be getting his new Stressless chair on Wednesday morning. Brilliant serv... Ver mais

Classificada 5 em 5 estrelas

The Staff in your Bath Shop were very helpful, not at all pushy and didn’t rush me into deciding. The Two reclining chairs are so comfy. I did have a couple of problems but were quickly resolved by... Ver mais


Informações sobre a empresa

  1. Loja de móveis
  2. Fornecedor de equipamento para deficientes
  3. Fabricante de móveis
  4. Fornecedor de equipamento para mobilidade

Sobre HSL Chairs - Bath

Escrito pela empresa

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Escrito pela empresa

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Informações de contacto

  • Noads Corner, Upper Bloomfield Road, BA2 2RX, Bath, Reino Unido

4,5

Excelente

TrustScore: 4.5 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Best chair for old people

Here’s a natural and human-sounding Trustpilot review you can use:
We recently purchased a chair from HSL and honestly couldn’t be happier. The comfort, support, and quality are excellent, especially for elderly people who need a proper supportive recliner chair. The staff were patient, knowledgeable, and helped us choose the right chair without any pressure.
The rise and recline function is very smooth, and the chair has made everyday life much more comfortable. You can really feel the difference compared to ordinary furniture. Highly recommend HSL for anyone looking for comfortable chairs for older people, mobility support chairs, or quality recliner chairs.

18 de maio de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Dirty Products

The sales team were fantastic and the products are good.
The problem we had was the sofas arrived dirty and two months later than expected

29 de abril de 2026
logótipo da HSL Chairs - Bath

Resposta da HSL Chairs - Bath

Hi Ross,
Thank you for taking the time to share your feedback. We’re really pleased to hear you found our sales team helpful and that you’re happy with the quality of our products.
That said, we’re genuinely sorry for the delay with your delivery and for the condition your sofas arrived in. We understand how frustrating and stressful this would have been, and please accept our sincere apologies for the inconvenience caused.
We took direct action as soon as this was brought to our attention, and we’re glad to see the issue with your furniture has now been fully resolved. As a gesture of goodwill, we also arranged complimentary accessories and an additional goodwill gesture to recognise the disruption and stress the delay may have caused.
If you do require any further assistance or have any concerns at all, please don’t hesitate to contact me
Kind Regards
Sharon Sanderson
sharon.sanderson@hslchairs.com
sharon.sanderson@hslchairs.com

Classificada 1 em 5 estrelas

Staff were unable to understand simple…

Staff were unable to understand simple instructions regarding type of chair required and specific delivery schedule.

Following on from my original review Hsl have been to touch to express there disappointment that the service I received was below there expected standard.

And we’re kind enough to give me a monetary compensation.
Which was very generous.

10 de março de 2026
logótipo da HSL Chairs - Bath

Resposta da HSL Chairs - Bath

**UPDATE**
Good afternoon Ms Robinson,
Thank you for speaking with me earlier, as advised your feedback is very important to us and i will ensure this is fedback to the relevant departments.
I am delighted to have resolved this matter for you and should you require any further assistance please dont hesitate to contact our dedicated team on 01924 486902.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com

Good morning Ms Robinson
Thank you for your review, i am sorry to hear of your recent experience with HSL, this is far from the service we pride ourselves on. You have kindly provided me with all the information i need to look in to your account, i will make contact shortly to discuss your experience further.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com

Classificada 5 em 5 estrelas

The Staff in your Bath Shop were very…

The Staff in your Bath Shop were very helpful, not at all pushy and didn’t rush me into deciding.
The Two reclining chairs are so comfy.
I did have a couple of problems but were quickly resolved by customer service.
Can recommend this furniture.

27 de fevereiro de 2026
Classificada 5 em 5 estrelas

HSL chair

Very helpful with the set up. Absolutely love the chair. Thank you for all your help. Many thanks to Sue at the Bath Location

26 de fevereiro de 2026
Classificada 5 em 5 estrelas

Electric single beds

We had the pleasure of tammy and Julie experience on choosing the correct beds for my father and mother in law.
We chose 2 singles electric with the platinum mattress. We had express delivery so looking forward to this being delivered soon.
They made us feel very welcome and there knowledge was invaluable.
Great customer service and quality
My advice is to go see tammy and Julie asap as there the best.

15 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Can 100 % recommend HSL Bath

Can 100 % recommend HSL Bath. I had some really difficult access issues to address and Sue and her team were amazing. Their customer service and care was exemplary during my various visits to store. Sue made phone calls to find out whether the fixed sofa was delivered in small enough sections, and helped measure and re-measure the suite on display. Can't thank them enough. A friend was so impressed that she too has now ordered new sofas from this store! Thanks ladies.

24 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Went into the shop in Bath

Went into the shop in Bath. Where I was meet by a lovely staff member call Juile where I was made to feel welcome. Even offer a cuppa. I explained I was there on behalf of my father in law to up grade his chair. She kindly explained the different types and options available.
The chair was purchase.
I would certainly recommend this store.

27 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bath shop

Bath shop, where we were looked after by Jenny, we found she was very knowledgeable about the chair we needed and even found a large piece of the material we wanted to try on our chair for matching. I have promised not to bounce on anymore of the chairs!! Thank you for your help Jenny, you're an asset to HSL.

19 de janeiro de 2026
Opinião espontânea
logótipo da HSL Chairs - Bath

Resposta da HSL Chairs - Bath

We're happy to hear that you had such a positive experience in our bath shop. It's great to know that our team member was so helpful in finding the perfect chair for you. Thank you for your kind words!

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