HSL Chairs - Formby Opiniões 

The two comfort specialists in the Formby store were both truly excellent. They were knowledgeable about all the products in store and very capable at advising 'which size chair was best for me' I felt a little like Goldilocks trying chairs they said would be too big & so not as comfortable, and they were right. They were very patient & explained fully how the recliner worked, the fabrics that were available, how the cushions should be plumted up regularly to maintain shape, the guarentee that came with the chair & various other things we may require. They made the whole purchase a pleasurable experience, a service that we thought was long since dead. Keep up the good work Ladies.

As before, my wife and I found the staff exceptionally friendly, helpful and knowledgeable and buying our riser-recliner chair was made an easy and enjoyable task.
We highly recommend HSL.

The delivery of our new sofa and chairs was punctual and very efficiently carried out. Paul and Jon were great, even sticking little pads on the bottoms of the chairs so they didn’t scratch the laminate floor. They made sure the furniture was in the correct place and ensured that the reclining mechanisms were working perfectly. Staff at the store and the delivery team were extremely helpful, friendly and couldn’t done enough for us.

My husband and I visited the Formby store yesterday and were greeted by two lovely ladies, Sue & Jenny. They were friendly and supportive and demonstrated a sound knowledge of their products and assisted us in finding the right chair for my needs. At no time did we feel pressured into making a purchase . We came away confident that our choice would prove to be the right one for us. We're looking forward to taking receipt of the chair that we ordered.

I visited the store in Formby, Merseyside. I was greeted by a lovely lady, Louisa. Nothing was too much trouble. I had looked through the catalogue at home so I had selected 3 or 4 styles to look at.
Louisa guided me through the ones I had thought of . During the afternoon I was offered a drink and some lovely biscuits. A nice touch.
Louisa pointed out that the chair must be the correct size, we decided the best one for me.
I must have had the undivided attention of Louisa for over an hour and a half. Nothing was too much trouble for her and I was not rushed at all. I was allowed time to consider alternatives.
The quality of the furniture is excellent and the choice is wonderful. Needless to say I did place an order, I look forward to it being delivered.

WE called into the Formby showroom on sunday 08/02/2026 to have a look around we were met by Sue.Who was very helpfull in showing us the furniture and explained what we needed to fit us after trying different chairs and sofas we decided on the Burrows Relax sofa and Grande chair.But to make sure the colour fabric was right for the room it was going in Sue was having a swatch sent out to us but after seeing the colour in the room it did not look right. So as we were going back on the Friday to complete the order we not only changed the colour we also changed the sofa and chair to the Burrows Classic we also added a few extra items. Sue was brilliant again nothing was to much trouble for her.Well done Sue and HSL we had a few laughs and a nice cup of tea coffee and biscuits. THANK YOU *****

Helpful staff, knowledgeable and friendly. We were not rushed and were given as much time as we needed to make our choice. We were able to test the mattresses and take our time. This was important as we were making a substantial purchase.

We called into the Formby store just to browse, the two members of staff (Karen & Sue) were friendly and very helpful. Karen showed us the different styles of chairs and pointed out the merits of each one.
There was no pressure to buy but I did !!
I am looking forward to having my new chair.

Karen ,in your Formby Store,was superb for her Professionalism,in depth knowledge and helpfulness .She was Brilliant
Louisa,who was also working in the store was very friendly too
We have nothing but praise for them

From the showroom in Formby, to delivery today from
Paul & Jon everything has been spot on.
The guys today were very professional ,rang 25 minutes prior to delivery ,shown the room where my furniture was to be set up , All put together , then a demonstration of all my controls and extra bits I’d bought ie arm pads and independent battery .
All cardboard removed and information packs left with me ,pointing out telephone numbers if any help needed ,all politely done . Great service, Lads thank you.

My Mum and I visited the HSL showroom in Formby on 16 January. Mum is 97 years old and wanted a riser/recliner that would be comfortable and easy to use. From the moment we arrived, Jenny and Sue did everything they could to help us make our decision in a relaxed and welcoming environment. They were extremely knowledgeable about the products and there was a wide variety of different models on display. We were very happy with both the experience and the Himolla Sinatra chair that we chose.

Greeted and given time to look around and try some of the chairs ourselves before Louisa came and offered help.
I needed a higher chair than I have at home due to dodgy knees. Louisa ensured that the chairs I finally chose was suitable for me. We were given refreshments and the prices were fully explained. At no time did we feel rushed or pushed into something we didn't need/ want.
Look forward to receiving our furniture.

Karen went out of her way to find chairs that matched the fabric of a previously bought couch in another store as the fabric was no longer available for new chairs. Fabulous attentive customer care.

Visited the Formby shop in Merseyside with an elderly party who needed a particular chair for her needs. The staff Louisa and Jenny were so helpful and knowledgeable- took time to explain things and even offered us a lovely coffee and biscuits. The chair my lady picked was beautifully made and suited her perfectly.

Ian and Paul who delivered the bed were most helpful, efficient and friendly.

Thank you so much to ladies at your Formby store in Merseyside, who spent time with me on several occasions during the month of October, for the service provided in helping to find the perfect sofa and chairs as a replacement suite for my lounge. I was welcomed into the store and made to feel at home whilst discussing my requirements. Their expert knowledge of your company's excellent range of chairs and sofas was exempliary. My three pieice suite was delivered yesterday to my home in Parbold, Lancashire, from your factory in Leeds by two wonderful guys, who were most courteous and helpful having installed my new lounge in les than half an hour. They kept me informed as to when they would arrive and was most impressed with their service also. As for my new three piece lounge suite I'm absoluetly delighted with it and being a rather tall guy can honsetly say that it is the best that I have ever had the privilige of sitting in ever, in all of 70 year of life so far. It should last me out in comfort for the remainder of my days.

Polite and patient with my elderly uncle explaining in detail until he understood and was very happy

Kept us informed of the delivery time on the day a pleasure to meet LEE and ASAD

From walking through the door to walking out it was a very enjoyable experience, nothing was to much trouble, friendly staff .smiley jenny was very informative, not pushy happy to answer all our questions. Felt very relaxed coffee/tea offered. Very happy with our purchase.

Visited Formby branch today and was met by Jenny . Both herself and her assistant couldn’t have been more he

Our experience at the Formby store couldn’t have been better. All the staff were friendly and helpful but Sue guided us through choosing and then purchasing our chair. She was knowledgeable , friendly, professional and helpful. We even had a cup of coffee as we went through the process. Thanks to all.