From the moment we walked into the shop we were treated as important guests. Once we had explained our issue the help and expertise came to the fore. The knowledge of the chair options available was... Ver mais
Localização
Alterar localização18-20 Reading Road, RG9 1AG Henley on Thames, GB
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Leia as opiniões dos outros
We were greeted by all members of staff. Katherine was our assistant who listened to our needs she was very knowledgeable and helpful. We were not rushed even though there were more customers coming g... Ver mais
Our chair arrived exactly on time on monday and is just what we wanted. So, many thanks to George in the Henley showroom for patiently guiding us through the options. ensuring that we chose the right... Ver mais
Visited Henley showroom, greeted by Tony who was immediately friendly, helpful and charming. No pressure to make a quick decision - given the time to wander freely and find what suited us. Spent a... Ver mais
Informações sobre a empresa
- Loja de móveis
- também em
- Fabricante de móveis
- Fornecedor de equipamento para deficientes
- Fornecedor de equipamento para mobilidade
Sobre HSL Chairs - Henley on Thames
Escrito pela empresa
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Escrito pela empresa
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Informações de contacto
18-20 Reading Road, RG9 1AG, Henley on Thames, Reino Unido
4,8
Excelente
60 opiniões
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All staff very pleasant and helpful…
All staff very pleasant and helpful from shop floor to delivery. Kept us informed. Delivered when promised. Quickly and efficiently installed.
17 de julho de 2025
Opinião espontânea
Absolutely excellent customer service
Absolutely excellent from the lady who dealt with in an honest knowledgeable way listening to our needs(sorry can’t remember her name in Henley). Delivery was sooner than expected and on the day both Martin and Jack could not be more friendly and helpful. Excellent customer focus from start to finish. Will definitely recommend HSL to friends etc.
11 de julho de 2025
Opinião espontânea
The Himola chairs delivered today are…
The Himola chairs delivered today are excellent. The guys delivering chairs were on time and very helpful. Highly recommend HSL service and team.
13 de junho de 2025
Opinião espontânea
The atmosphere in the store
The atmosphere in the store, the individual attention of Katharine and her knowledge, the lack of pressure to purchase and , of course The Chair. Then the efficiency of the purchase and delivery.I sit in the chair as I write with a smile on my face. Thankyou
28 de maio de 2025
HSL the company with star quality …
Prompt and very helpful service both with Jo at Henley on Thames and the delivery team Jason and Ashley.
19 de maio de 2025
Easy to choose
We needed chairs to cater for our needs now that we are older. Ordered a catalogue to look at then visited the store in Henley. Good choice of chairs to try and fabrics to choose from. Samples available to take home. Staff very patient and helpful.
Jack and Martin delivered and assembled the chairs. Very efficient and helpful. Chairs very comfortable.
30 de abril de 2025
Great service from start to finish!
Great service from start to finish! The chap in the shop was extremely helpful and patient ensuring mum got exactly what she wanted/needed. The delivery guys let me know 20 before arrival so that I could get to mums before delivery. They were really friendly and explained everything so mum felt totally comfortable. Would highly recommend
30 de maio de 2025
Opinião espontânea
Chair purchase
Marta in the shop was extremely helpful and gave us masses of time.
Delivery and installation from Jason and Adrian was quick, courteous and efficient.
29 de maio de 2025
Opinião espontânea
Went to Henley branch
Went to Henley branch. Easy to find - easy parking. Staff very welcoming - knowledgeable - showing all products available. Very quick delivery slot - good communication from Conor and Ashtor delivery lads. Good instructions from Conor and also quick assembly of chair. Good experience
29 de maio de 2025
Opinião espontânea
Kevin in the Henley branch was very…
Kevin in the Henley branch was very helpful in picking the Chairs l choose. Excellent service.
11 de maio de 2025
Helpful staff
The staff at the Henley on Thames shop were very helpful and let me try out the chairs for a long time. Then some other staff from Milton Keynes came to the house to help me decide the fabric which I found most useful rather than choosing in the shop.
2 de maio de 2025
The pepole in the show room were very…
The pepole in the show room were very friendly and helpful. They understood our needs and advised us as to our best options.
7 de maio de 2025
Friendly knowledgeable staff
Friendly knowledgeable staff. I didn't feel rushed or obliged to buy anything.
23 de abril de 2025
Professional, reliable company
We bought a dual-control adjustable bed with Hypnos mattresses. At every stage, interaction with HSL was good: in the showroom, by phone and email and finally when the bed was delivered and assembled by Edwin and Garry, who arranged for the replacement of a damaged slat. And the bed is lovely!
22 de abril de 2025
Opinião espontânea
the sales lady was so helpful and…
the sales lady was so helpful and explained every thing very clearly and answered any questions and made sure we un stood every thing
17 de abril de 2025
From entering our local store
From entering our local store, to delivery and installation, we were impressed by the friendly, knowledgeable staff and the high quality of the products offered
17 de abril de 2025
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Helpful and friendly advisor
Helpful and friendly advisor
I'm waiting for my sofa chairs to be delivered by next month. Once I get the delivery then I can rate my experience
3 de abril de 2025
Resposta da HSL Chairs - Henley on Thames
Good afternoon,
Thank you for your review, i am delighted to read you have enjoyed your experience with HSL. I am sorry to see we have fallen short of our usual 5 star service, would you be so kind as to email me your feedback on how we could have improved the service.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com
Lovely suite
Kevin at the Henley shop was very helpful in finding the right chairs & settee for us. We're different sizes so I needed a small chair and my husband a standard size. Staff helped us to choose the best fabric match and the furniture was ready earlier than expected. Edwin and Garry delivered the furniture on time and we're careful when negotiating the access to our lounge. We are delighted with our chairs - both just thr right size and tgr whole suite fits our lounge well. Thank you HSL.
26 de março de 2025
Opinião espontânea
Efficient, Helpful and friendly
Very efficient and helpful sales staff as was delivery crew Jack & Martin. Thanks will shop again!
20 de março de 2025
Opinião espontânea
We had to have a second visit because…disappointing first visit
We had to have a second visit because on the first occasion, only one chair was brought and we had requested two sizes so that we could choose. The second visit was much better than the first one
11 de março de 2025
Resposta da HSL Chairs - Henley on Thames
Good morning Mrs Buck,
Thank you for leaving your review.
I understand your frustration with the first visit. HSL strive to provide a seamless experience and I would like to apologize for the inconvenience caused by the missing chair. I am glad to hear that the second visit was more satisfactory.
Kind regards,
Simon Watson
Customer Care Team Leader
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