HSL Chairs - Newcastle-under-Lyme Opiniões 103

HSL staff members David and Mike gave us an excellent demonstration of a working riser/recliner chair. They were both friendly and considerate and took care to ensure we understood their explanations. We had no hesitation in ordering from them as we felt fully informed and confident in the quality, reliability and ease of use of the chair.

Store was very easy to deal with and very helpful. Pricing was quite keen and as it was UK made we had confidence that any supply problems would be OK. Also happy to support a UK business.
Delivery happened in the timeframe mentioned and was communicated to us clearly.
Delivery on time and Alex and Asad did what they said they would do.

The sales trainee who looked after us was exceptional, she didn’t pressure, she guided us and showed us every thing in the store, gave us time.

The staff are fantastic and all the products are of a high quality.

Very helpful, polite and not pushy sales assistant.
Was caring and interested in the purpose and function of the furniture to be purchased.
Took time and made us both feel comfortable and confident about the purchase. Thank you.

Ethan and John made the whole experience very easy and I'm very pleased with my order. Choosing the right fabrics and furniture style is so much better in a real store than trying to do it online. Nothing beats IRL when it comes to furniture shopping.

Thank you to the lovely Julie in Newcastle under Lyme , very informative and lovely warm welcome for my parents who are elderly and looking to purchase two recline and rise chairs.
Julie showed my parents around and was very attentive so my parents were able to have a good selection and decide which would benefit them.
Would definitely recommend to family and friends.

Served by a very understanding lady who explained everything to my mum

We were met by Dawn when we entered the Newcastle-under-Lyme store,she was very helpful and knowledgeable about the product that we had come to view,although we didn’t decide there and then so she printed out the figures for us to take home and told us to ring if we decided to purchase as the booking could be taken over the phone.After going over everything we decided to purchase the item.Would recommend this company as everything was done professionally and no pressure to buy,well done Dawn a really good shopping experience.

Lovely staff at HSL Newcastle.

Prompt service and delivery.

The staff were attentive, polite and very patient, with no sense of pressure or hurry.

We had a home visit by your comfort specialist Julie with help from Mike both who were very helpful with taking our order and full demonstration of our chosen chair. They were very pleasant and assuring about HSL and quality and it was a pleasure to do business with them.

We had such a good experience choosing our comfort chairs and sofa. David went above and beyond for us — he was patient, and incredibly understanding throughout the whole process. He never rushed us and spent many hours helping us explore every option until we found exactly what we needed.
What really stood out was how genuinely he listened and how committed he was to making sure we felt comfortable and confident in our choices. Thanks to David, what could have been a stressful decision turned into an enjoyable and reassuring experience.
We’re so grateful for his kindness and support. Highly recommended.

We were welcomed at the showroom in Newcastle-under-Lyme but not pushed into any decisions. In fact we went back twice before deciding.

Everything went smoothly once we had ordered and the staff at Head Office were helpful if we had any queries.

BUT we had beds from H S L which we are very satisfied with. We look forward to the chairs being as good.

Wonderful experience from visiting the showroom, help from the staff in selecting our furniture, placing our order and taking delivery of the furniture, which came on time and was expertly installed by Ian and Paul with no fuss. They removed all the packaging. and even refused a cuppa. The handcrafted furniture is beautifully made. and stylish. We hope to have many happy years of use. We would have no hesitation in recommending thiscompany

Your colleague Dawn took a lot of time showing me all of the different models available and, the fabrics available. We were offered refreshments and treated wonderfully. High praise for the Newcastle under Lyme store. Very satisfied, thank you!

Just had Ian and Paul deliver my new knaresborough suite and rise recliner chair, both were brilliant,- polite, friendly and obliging, great ambassadors for HSL, so I will be back for a new mattress soon, many thanks to all concerned from first contact to end delivery, this is the way to do business, other dealers could learn a lot about customer satisfaction from HSL.
G Scott

Staff were extremely helpful without being pushy.
It was a pleasure to carry out the transaction.